Top 1 Helpdesk coordinator Jobs in Charlottesville, Va

IT Enterprise Collaboration Coordinator
City of Charlottesville, VA —Charlottesville, VA
- $80,556.13 - $94,314.54 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer Science
- Commuter assistance
- Paid holidays
7d

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IT Enterprise Collaboration Coordinator
City of Charlottesville, VA —Charlottesville, VA
Valid Virginia driver’s license and acceptable driving record OR must be able to provide own transportation to and from work, meetings, and related job sites.
$80,556.13 - $94,314.54 a year
7d
Senior Project Manager (UiPath)
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Experience supporting technical teams in cloud engineering, cybersecurity, infrastructure modernization, or enterprise IT environments.
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IT Enterprise Collaboration Coordinator

City of Charlottesville, VA -
Charlottesville, VA

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Job Details

Full-time
$80,556.13 - $94,314.54 a year
7 days ago

Benefits

401(a)
Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Pension plan
Dependent health insurance coverage
Vision insurance
Gym membership
Life insurance

Qualifications

Driver's License
Automation tools

Full Job Description

General Summary

The City's IT Enterprise Collaboration Coordinator performs advanced professional and technical work supporting the adoption and oversees the effective use of and training on artificial intelligence (AI), digital solutions, and enterprise technologies (such as SAP, Microsoft 365, and others) across the organization. Work involves serving as a liaison with departments, providing consultation on technology initiatives, and supporting organizational change and innovation efforts. Work is performed under the direction of and reports to the Director of Information Technology.

The preferred hiring range for this position is $80,556.13 - $94,314.54 annually, with starting pay based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following leave and retirement benefits:

Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).
Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
13 Paid Observed City Holidays
1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)
Choice of retirement plan:
- Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
- Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
Voluntary 457 Deferred Compensation Plan
Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Supports organization-wide adoption and oversees the effective use of, and training on, artificial intelligence (AI), digital technologies, enterprise software platforms (such as SAP, Microsoft 365 and others), and automation tools.

Identifies and prioritizes high value AI and digital technology use cases across business units.
Leads cross functional AI pilots, proofs of concept, and scaled deployments.
Tracks outcomes and performance of AI and enterprise technology initiatives.
Supports responsible and ethical use of AI in accordance with City policies, transparency, standards, risk considerations, and public sector best practices.
Collaborates with City departments to understand operational needs, assess workflows, and recommend appropriate AI enabled and enterprise technology solutions.
Serves as a liaison between IT and departments to support implementation, adoption, and ongoing utilization of enterprise technologies.
Empowers departments to work effectively and collaboratively by leveraging enterprise IT tools and IT team, driving efficiency, innovation, and enhanced communication across the City.
Assists departments in integrating AI and digital solutions into day-to-day processes and municipal service delivery.

Develops, coordinates, conducts, and leads workshops, presentations, training programs, and related activities to increase awareness, understanding, and effective use of AI, Microsoft 365, and enterprise platforms (such as SAP).
Provides instruction, technical assistance, individualized support, coaching, and hands-on training to departments and users regarding technology capabilities, best practices, and effective use of enterprise applications and AI tools.
Develops and maintains user guidance materials, educational resources, and best practices related to effective use of AI and enterprise technology solutions (such as SAP and others) for a public-sector environment.
Supports change management activities related to new system rollouts, automation tools, and digital initiatives.
Researches and evaluates emerging technologies, AI platforms, automation tools, vendor solutions, and industry trends to identify opportunities for innovation and organizational improvement.
Assesses technology solutions for feasibility, integration complexity, cost effectiveness, and operational impact to support informed decision making.
Supports evaluation of technology initiatives and user adoption efforts, identifying opportunities for continuous improvement.
Reviews, resolves, and documents assigned Helpdesk tickets in a timely manner.
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and reliable attendance.

Other Duties

Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND three (3) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.

Associate’s degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND five (5) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

Valid Virginia driver’s license and acceptable driving record OR must be able to provide own transportation to and from work, meetings, and related job sites.
Required to successfully pass a pre-employment background check and pre-employment drug screen.

Preferred:

Experience working within a municipal or public-sector environment.
Experience supporting implementation, adoption, or utilization of artificial intelligence (AI) tools and technologies.
Experience with enterprise software platforms such as Microsoft 365, SAP, collaboration tools, workflow systems, or similar technologies.

Experience developing and delivering presentations, workshops, training programs, or user engagement initiatives.

Knowledge, Skills, Abilities and Other Characteristics:
Job Knowledge

Thorough knowledge of principles related to responsible, ethical, and appropriate use of AI technologies, enterprise software, and digital solutions.
Thorough knowledge of principles, practices, trends, and practical applications related to artificial intelligence (AI), including generative AI concepts, operational limitations, enterprise technologies, automation tools, and emerging digital solutions.
Thorough knowledge of Microsoft Windows operating systems, Microsoft Exchange/Office365, IT security, backup systems, and related technology tools.
Thorough knowledge of methods and techniques used to support technology adoption, user engagement, organizational change, and technology enablement initiatives.
Thorough knowledge of enterprise software systems, AI-enabled applications, workflow technologies, and digital collaboration platforms.
Knowledge of project management, particularly as they relate to technology initiatives, implementation efforts, and end-user training.

Knowledge of research methods and techniques used to evaluate technology solutions, AI platforms, automation tools, and emerging industry trends.
Knowledge of operational workflow analysis and process improvement methodologies.

Reading

Intermediate: ability to read and understand written materials such as newspapers, technical journals, multi-step instruction manuals, and reference materials.

Writing

Intermediate: Ability to organize data and write clear and concise reports, business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math

Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills

Advanced: Establishes and maintains effective working relationships with co-workers, city staff, elected officials, consultants, vendors, and others. Communicates revised policies and makes recommendations regarding implementation. Interactions may involve communicating controversial positions and presenting sensitive issues. Elements of persuasion may be necessary to gain cooperation and understanding. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.

Independence and Decision-Making

Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills

Advanced: High level skills and extensive knowledge in approaches, systems, and technologies that support the adoption and effective use of artificial intelligence (AI), enterprise software, and digital solutions across the organization. Ability to plan, research, develop, coordinate and conduct training programs with varying degrees of technical content and software necessary to provide assistance, consultation, and guidance to users. Independent judgment and decision-making abilities are necessary to apply technical skills effectively and support technology enablement efforts. Basic project management skills and the ability to accurately interpret requirements, analyze information, reason logically, exercise sound judgment, and develop effective solutions to issues. Proficiency in Microsoft Office applications and departmental systems and software.

Fiscal Responsibilities

No budgetary/fiscal responsibilities.

Supervisory Responsibilities

No responsibility for supervision of others. May serve as a lead providing guidance, training, and instruction to others.

Other Characteristics

Effective time management and organizational skills; sometimes under strict time constraints.
Ability to work in a fast-paced environment that requires regular skills enhancement.
Ability to learn quickly and effectively utilize knowledge gained.
Working closely with others as part of a team.
Takes responsibility to finding answers to questions and responding appropriately.
Perform multiple tasks simultaneously.
Tedious or exacting work.
Understand and maintain safeguards for sensitive and confidential information.
Occasional travel required to attend trainings and conferences.
May require dealing with angry, frustrated and/or upset individuals.
May require additional hours outside of normal schedule, which may include weekends, nights, and/or holidays.

Physical Conditions & Additional Information

Physical Demands:

Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinets.
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment:

Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
The noise level in the work environment is typically moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or [email protected].

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.

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helpdesk coordinator jobs in charlottesville, va

IT Enterprise Collaboration Coordinator

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Education, Experience and Skills

Physical Conditions & Additional Information

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