Top 70 It user support Jobs in Charlottesville, Va

Information Technology Technician
County of Orange, VA —Orange, VA
- $46,782 - $60,816 a year
- Full-time
- Background check
- Computer science
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
IT User Support Technician
University of Virginia —Charlottesville, VA
- Online Application
- Background check
- Computer science
- Computer Science
IT Support Technician
Peraton —Charlottesville, VA
- $86,000 - $138,000 a year
- Computer Science
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
Technology Support Specialist - Department of Technology
Albemarle County Public Schools and Local Government —Charlottesville, VA
- $29.20 - $35.00 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Wellness program
- Health insurance
ServiceNow Developer
Marathon TS —Virginia
- $130,000 - $135,000 a year
- Full-time
- Remote
- 3 years
- Scripting
- Senior level
- Opportunities for advancement
Quick Apply
Sr Azure Virtual Desktop Engineer
Leidos —Virginia
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Doctoral degree
- Bachelor of Science
- System design
Business Systems Administrator (IT)
Care Hospice —Charlottesville, VA
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
12d
LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
Quick Apply
Systems Administrator- *Security Clearance Required*
Signature Science, LLC —Charlottesville, VA
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Training Services
University of Virginia —Charlottesville, VA
- $100,817.60 - $182,658.00 a year
- Full-time
- Bachelor's degree
- Military encouraged
- Senior level
- Disability insurance
- Health insurance
22h
Infrastructure & Systems Engineer - Department of Technology
Albemarle County Public Schools and Local Government —Charlottesville, VA
- $74,400 - $95,000 a year
- Weekends as needed
- Computer Science
- Data analysis skills
- Office
- Wellness program
- Health insurance
Data Center System Administrator
Leidos —Charlottesville, VA
- $73,450 - $132,775 a year
- Full-time
- Bachelor of Science
- Mid-level
- Master's degree
Manager Application Support
Shentel —Charlottesville, VA
- $109,000 - $137,000 a year
- Online Application
- Writing skills
- Supervising experience
- Mentoring
Quick Apply
Systems Engineer
General Atomics —Charlottesville, VA
- $81,080 - $141,650 a year
- Full-time
- Computer Science
- Mid-level
- Java
- Relocation assistance
1h
Junior Business Analyst - Active TS/SCI
ENS Solutions, LLC —Charlottesville, VA
- Full-time
- Bachelor's degree
- SharePoint
- Training & development
- Paid holidays
- Disability insurance
Quick Apply
14d
Epic Inpatient Orders Analyst, Senior
University of Virginia —Charlottesville, VA
- $37.48 - $74.95 an hour
- Full-time
- Remote
- 5 years
- Research
- Analysis skills
- Disability insurance
- Health insurance
Delivery Lead - Digital Solutions Team | Marketing & Communications
University of Virginia —Charlottesville, VA
- $70,600 - $141,201 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
EHS Product Manager
3E —Charlottesville, VA
- $120,000 - $135,000 a year
- Full-time
- 5 years
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
8d
Product Owner - Digital Solutions Team | Marketing & Communications
University of Virginia —Charlottesville, VA
- $70,600 - $141,201 a year
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
7d
Manager, Microsoft Enterprise Services
University of Virginia —Charlottesville, VA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science

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Information Technology Technician

County of Orange, VA -
Orange, VA

Quick Apply

Job Details

Full-time
$46,782 - $60,816 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Retirement plan

Qualifications

Computer Science
Driver's License
Computer hardware
Desktop administration
Associate's degree
Information Technology

Full Job Description

Position Summary

The Information Technology Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. They also provide user support and customer service on county-supported computer applications and platforms. The Information Technology Technician troubleshoots problems and advises on the appropriate action. Work is performed under the limited supervision of the Information Technology Director.

Functional Assignment (Defined by IT Director)

This position may be assigned to one of the following functional areas:

Service Delivery and End User Support
Public Safety Systems and Cybersecurity

Essential Job Functions

Install, configure, upgrade and troubleshoot PCs; troubleshoot network and telecommunications systems; diagnose, track, resolve and document issues
Provide Tier 1 and Tier 2 technical assistance and support for incoming queries and issues related to county computer systems, software, and hardware
Advise, train, and assist users with their PCs; train and cross train employees on system operations
Develop and produce training manuals
Develop and manage a computer user training program
Maintain daily performance of county computer systems
Respond to requests for technical assistance in person, via phone, electronically and ask questions to determine the nature of problem, and then walk users through the problem-solving process
Install, modify, and repair county computer hardware and software
Clean and dispose of surplus computers in accordance with County policy
Run diagnostic programs to resolve county computer problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users
Follow up with customers to ensure the issue has been resolved
Run reports to determine malfunctions that continue to occur
Diagnose and resolve technical hardware and software issues
Research questions using available information resources and advise users on appropriate action
Follow standard help desk procedures in accordance with Departmental policy to include logging all help desk interactions; administering help desk software; and redirecting problems to correct resource; identify and escalate situations requiring urgent attention; and track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Maintain up-to-date knowledge of hardware, software and network technology
Perform related tasks as required

Note: This is not an exhaustive list of duties. The County reserves the right to modify job duties or assign additional responsibilities as needed.

Minimum Qualifications

Education: Associate’s degree from an accredited college or university in Information Technology or Computer Science
Experience: Any level of experience may be considered
Certifications/Licenses: Valid Commonwealth of Virginia driver’s license

Special Qualifications

Acceptable driving record

Knowledge, Skills, and Abilities

General knowledge of the operation, uses and capabilities of data processing equipment
General knowledge of systems analysis, programming and networking
General knowledge of the functions and operations of County departments
General knowledge of general office procedures, practices and equipment
Ability to understand and carry out written and oral instructions
Ability to install and configure networking hardware and software
Ability to establish and maintain effective working relationships with associates and vendors
Skill in the use of data processing equipment.
Ability to provide operational support which includes daily server maintenance, along with client/server patch management, anti-virus, and data backup solutions for the assets associated with department. Support also includes development and deployment of a standard Windows client configuration in a Windows active directory domain. Hardware support includes Windows workstations and servers, common access cards (PKI support), scanners, and laser/inkjet printers. Software support includes. Windows and Linux Operating Systems, and Microsoft Office. Additional responsibilities include the installation of new software releases, system upgrades, test and installation of security updates, and evaluation of new programs to address software requirements.
Understanding of current Microsoft supported Windows operating systems
Demonstrated troubleshooting and problem-solving skills
Understanding of the installation, maintenance, and administration of computer systems in a LAN environment
Participates in cross-training and continuity planning to ensure operational coverage of critical systems

Service Deliver and Operations

Serve as primary intake for all IT service requests and incidents
Coordinate and manage helpdesk ticket lifecycle
Perform account provisioning and access management
Manage endpoint lifecycle (deployment, reassignment, retirement)
Maintain IT asset inventory and tracking systems
Process IT invoices including scanning, account coding, and submission
Maintain documentation and knowledge base

Cybersecurity and Public Safety Systems

Monitor and respond to endpoint security alerts (EDR)
Coordinate vulnerability remediation and patch compliance
Support CJIS-related systems including surveillance platforms
Review and maintain system access logs and audit trails
Participate in incident response and security investigations

Working Conditions and Disclaimer

This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling and occasionally requires standing, walking, lifting and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, assembly or fabrication of parts within arm’s length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; worker is regularly exposed to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business offices and/or computer printers, light traffic).

The above information has been designed to indicate the general nature and level of work performance by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications as required of employees assigned to this position.

In compliance with the Americans with Disabilities Act, Orange County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

General Acknowledgement: The employee is expected to comply with all County policies and procedures and to consistently demonstrate adherence through their conduct. As a representative of Orange County, the employee is also expected to serve as a role model by upholding the highest standards of professionalism and integrity in accordance with these policies.

Orange County is an equal opportunity employer. Orange County does not discriminate or allow discrimination on the basis of race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, veteran status, or any other protected class as established by law.

Pay: $46,782.00 - $60,816.00 per year

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it user support jobs in charlottesville, va

Information Technology Technician

IT User Support Technician

IT Support Technician

Technology Support Specialist - Department of Technology

ServiceNow Developer

Sr Azure Virtual Desktop Engineer

Business Systems Administrator (IT)

LEAD HELPDESK TECHNICIAN

Systems Administrator- Security Clearance Required

Manager, IT Training Services

Infrastructure & Systems Engineer - Department of Technology

Data Center System Administrator

Manager Application Support

Systems Engineer

Junior Business Analyst - Active TS/SCI

Epic Inpatient Orders Analyst, Senior

Delivery Lead - Digital Solutions Team | Marketing & Communications

EHS Product Manager

Product Owner - Digital Solutions Team | Marketing & Communications

Manager, Microsoft Enterprise Services

I want to receive the latest job alert for it user support in charlottesville, va

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