Top 6 Manager application support Jobs in Charlottesville, Va

Manager Application Support
Shentel —Charlottesville, VA
- $109,000 - $137,000 a year
- Online Application
- Writing skills
- Supervising experience
- Mentoring
Quick Apply
12d
Transit Operations Manager
City of Charlottesville, VA —Charlottesville, VA
- $94,306.90 a year
- Weekends as needed
- CDL B
- Background check
- Clean driving record
- Commuter assistance
- Paid holidays
9d
Transit Operations Manager
City of Charlottesville —Avon, VA
- $94,306.90 a year
- Full-time
- Office
- 3 years
- Recruiting
- Paid holidays
- Health insurance
9d
Lead Data and Integration Specialist
University of Virginia —Charlottesville, VA
- $105,000 - $115,000 a year
- Online Application
- Hybrid work
- Azure
- Computer Science
- University

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Manager Application Support
Shentel —Chillicothe, OH
Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs)…
$109,000 - $137,000 a year
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12d

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Manager Application Support

Shentel -
Charlottesville, VA

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Job Details

Full-time
$109,000 - $137,000 a year
12 days ago

Qualifications

Vendor relationship building
Customer communication
Waterfall
Team supervision
Project management experience in technology
Writing skills
Coaching
Team development
Supervising experience
Application design
Computer hardware
Customer engagement
Mentoring
Leading team collaboration initiatives
Waterfall software development
Agile software development
Managing projects
Managing software development teams
Software architecture

Full Job Description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary:
The focus of this role is to lead the strategy and execution of IT applications, Quality Assurance Functions, User Access and Operational
Team functions, known as ASO - App Support & Operations.
The ASO Manager will support our business applications and the successful implementation of new functionality to the Shentel technology ecosystem, managing the team responsible for the configuration, maintaining version control, testing functionality and access.
Finally, the role is responsible for the performance of software applications or systems software and operational processes such as billing, print and mail.

Job Responsibilities:

Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases
Technical support: Identifying and solving user problems with applications, and designing solutions
Team leadership: Supervising, mentoring, and guiding junior developers and analysts
Process improvement: Identifying and implementing process changes to improve data quality and address gaps
Vendor management: Assisting with vendor engagement, contract negotiations, and renewals
Customer service: Providing exemplary customer service by leading user support, account setup, security, access, and standards
Policy development: Developing, implementing, and maintaining policies and procedures on application support services
Project management: Leading projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements
Training: Training staff on how to implement plans to address issues
Operational Processes: Processing ~56 billing cycles a month, printing and mailing invoices as well as uploading and posting customer account information to and from 3rd party vendors.

Qualification Requirements:
Education: Associate's/Technical Degree - two years is required for the role. Four Year Degree is preferred.

Experience Level:

5 years of Solve Complex Technical Problems (Tier 2/3) experience is Required.
5 years of Excellent Customer Relation and Communication Skills experience is Required.
5 years of Critical Thinking and Decision Making experience is Required.
Excellent team leadership capabilities. Understand how to coach for performance.
Excellent planning, analytical, organizational, and problem-solving skills
Excellent interpersonal, peer and executive communications, customer relations and writing skills Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
Must possess a comprehensive knowledge of information systems, including application software architecture, with interrelationships, and basic knowledge of hardware architecture and operating environments
Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
Understanding of fundamental IT project and work management skills and competencies

Job Skills & Knowledge:

Design and implementation experience in IT, with a deep knowledge in a minimum of
Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs), middleware, servers and storage, database management, and operations
Exposure to multiple, diverse technical configurations technologies encompassing mainframe, distributed systems, on-premise, cloud, and Applications as a Service i.e. Salesforce and Site Core
Leading and coaching teams
Familiarity with iSeries, IAM, SaaS and including Salesforce, Sitecore, ServiceNow, and Pega.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency

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manager application support jobs in charlottesville, va

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Lead Data and Integration Specialist

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