Top 12 Rooms front office front office supervisor Jobs in Charlottesville, Va

Front Office Manager
Keswick Hall and Club —Charlottesville, VA
- $85,000 - $95,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Rooms Front Office - Front Office Supervisor
Omni Hotels & Resorts —Charlottesville, VA
- $20 an hour
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
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Administrative Assistant II (Procurement & Purchasing)
City of Charlottesville, VA —Charlottesville, VA
- $24.12 - $30.27 an hour
- Full-time
- Background check
- Writing skills
- Basic math
- Commuter assistance
- Paid holidays
4d
Spa Receptionist
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
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Porter
Gates Hudson & Associates —Charlottesville, VA
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
21h
Front Desk Agent
Courtyard Charlottesville —Charlottesville, VA
- $16 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Free parking
- 401(k) matching
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2d
Medical Assistant/ EMT/ LPN
ALLERGY PARTNERS —Charlottesville, VA
- $14.60 - $21.49 an hour
- Email
- Vital signs
- Word processing
- HIPAA
- Health savings account
- Paid holidays
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Hotel Management
Staunton Hospitality, Inc. —Waynesboro, VA
- Overtime
- Sales
- Mid-level
- Residential
Quick Apply
Night Auditor
Courtyard Charlottesville —Charlottesville, VA
- $16 - $18 an hour
- Overnight shift
- Hospital
- Computer literacy
- Sanitation
Quick Apply
7d
Guest Services Rep-RIW
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Sales
- Residential
- Hotel
Quick Apply
Front Desk/PT Night Audit
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Part-time
- Sales
- Residential
- Hotel
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Night Auditor/Guest Services Rep
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Sales
- Residential
- Hotel
Quick Apply

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Front Desk Agent
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Front Office Manager

Keswick Hall and Club -
Charlottesville, VA

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Team leadership
Coaching
Employee relationship building
Managing hospitality teams
Team development
Conflict management
Property management systems (PMS)
Productivity software
OPERA
Stakeholder relationship building

Full Job Description

Overview

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.

The Front Office Manager is responsible for leading all front office operations to deliver exceptional guest experiences consistent with the standards of a luxury resort. This role oversees the Front Desk, Guest Services, Bell Services, Transportation, and VIP Guest Relations teams, ensuring seamless arrivals, departures, and personalized guest interactions. The Front Office Manager serves as a key ambassador of the resort, driving guest satisfaction, operational excellence, revenue optimization, and team development.

Salary: DOE

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Key Responsibilities

Guest Experience & Service Excellence

Ensure all guests receive personalized, anticipatory, and memorable service throughout their stay.
Manage VIP arrivals, special requests, guest preferences, and guest recovery efforts.
Resolve guest concerns promptly and professionally while maintaining luxury hospitality standards.
Monitor guest satisfaction scores, online reviews, and feedback to identify opportunities for continuous improvement.
Foster a culture of genuine hospitality and attention to detail among all front office team members.

Perform other duties as assigned.

Operations Management

Oversee daily operations of Front Desk, Bell Services, Guest Services, and Transportation departments.
Ensure efficient check-in and check-out processes while maintaining personalized service standards.
Monitor room inventory, occupancy levels, room assignments, and rate management in coordination with Revenue Management and Housekeeping.
Maintain compliance with resort policies, brand standards, safety procedures, and local regulations.
Conduct daily operational briefings and communicate resort updates to the team.

Leadership & Team Development

Recruit, train, coach, and mentor front office employees.
Conduct performance evaluations and create development plans for team members.
Promote employee engagement and maintain a positive, service-oriented work environment.
Ensure appropriate staffing levels based on business demands and occupancy forecasts.
Lead by example and uphold luxury hospitality standards at all times.

Financial & Administrative Management

Manage front office labor costs, scheduling, payroll, and departmental budgets.
Monitor cash handling procedures, billing accuracy, and audit compliance.
Maximize revenue opportunities through room upgrades, premium experiences, and guest service enhancements.
Prepare reports related to occupancy, guest satisfaction, labor productivity, and operational performance.

Interdepartmental Collaboration

Work closely with Housekeeping, Reservations, Food & Beverage, Spa, Engineering, Security, and Sales teams to ensure seamless guest experiences.
Participate in resort leadership meetings and contribute to strategic initiatives.
Coordinate special events, group arrivals, weddings, and high-profile guest visits.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Minimum 5 years of progressive front office experience, with at least 2 years in a management role within a luxury hotel or resort environment.
Strong knowledge of property management systems (Opera).
Proven leadership, coaching, and team development skills.
Exceptional communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Proficiency in Microsoft Office Suite and hospitality software systems.

Preferred Qualifications

Experience with Forbes Five-Star, AAA Five Diamond, or other luxury hospitality standards.
Experience managing VIP, celebrity, or high-net-worth guest experiences.
Certification in hospitality management or guest service excellence is a plus.

Key Competencies

Luxury Guest Service Excellence
Leadership & Team Development
Emotional Intelligence
Conflict Resolution
Revenue Optimization
Operational Excellence
Attention to Detail
Communication & Relationship Building
Strategic Thinking
Decision Making Under Pressure

Performance Metrics

Guest Satisfaction Scores (GSS)
Online Review Ratings
Employee Engagement & Retention
Check-In/Check-Out Efficiency
Upsell Revenue Performance
Labor Cost Management
Service Recovery Effectiveness
Brand Standard Compliance

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to work in a fast-paced resort environment and respond effectively during peak operational periods.

Reports To: Director of Rooms / Resort Manager Supervises: Front Desk Supervisors, Guest Services Agents, Bell Staff, Transportation Team, and Night Audit Team.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Job Type: Full-time

Work Location: In person

Quick Apply

Refine Your Search

rooms front office front office supervisor jobs in charlottesville, va

Front Office Manager

Rooms Front Office - Front Office Supervisor

Administrative Assistant II (Procurement & Purchasing)

Spa Receptionist

Porter

Front Desk Agent

Medical Assistant/ EMT/ LPN

Hotel Management

Night Auditor

Guest Services Rep-RIW

Front Desk/PT Night Audit

Night Auditor/Guest Services Rep

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