Description:
Summary:
The Senior Retail Banker serves as a supervisory role of the Retail Branch, supervising both platform and teller line duties. As a Senior Retail Banker, there is an increased focus on exceptional service, platform sales abilities, external sales abilities, and assisting the Retail Banking Manager in managing the retail banking team.
Essential Functions:
Perform all duties typically designated to the supervisory role, to include but not limited to the following:
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Exercise appropriate judgment when decisioning overdrafts, wires, negotiable instruments, etc. while utilizing the tools provided and acting within the authorities of the position.
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Perform standard teller transactions with accuracy and efficiency.
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Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
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Approve large deposits and checking and savings withdrawals.
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Cash checks: verify endorsement, receive proper identification and ensure validity.
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Cashing on-us checks and transit checks.
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Issue and approve cashier’s checks with a thorough understating of the process; obtain proper approval signatures.
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Identify counterfeit currency.
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Answer advanced customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
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Cross-sell bank products and services.
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Accept and facilitate consumer loan applications as a NMLS registered representative.
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Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
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Balance branch daily and review reconciliation for accuracy.
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Manage internal audits of the teller line and stay within compliance of Retail and Bank policy.
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Analyze transactions and make the appropriate decisions for approving RBI and RBII transactions.
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Manage and lead branch team in absence of Retail Bank Manager.
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Follow all bank policies and procedures.
Perform all duties typically designate to the role of new accounts representative, to include but not limited to the following:
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This role will be the primary new account representative within the branch and is responsible for assisting with meeting all team sales goals and metrics.
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Open, close and maintain all deposit products while cross-selling bank products and services based on customer needs in accordance with the banks’ program standards.
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Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
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Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
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Perform customer requested research, including printing statement and check copies.
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Contact customers to obtain necessary signatures on items with missing or irregular signatures.
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Attend external business development/networking opportunities in an effort to grow deposits.
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Follow all bank policies and procedures, inclusive of all Retail Department specific internal procedures.
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All employees will be responsible for understanding and complying with the letter and spirit of all government regulations including, but not limited to the Bank Secrecy Act, that apply to the bank’s specific operations.
Supervisory Responsibility:
Assist the Retail Bank Manager in developing employees within the banking office. This includes, but is not limited to, initiating coaching sessions, and assisting with annual assessments. The Senior Retail Banker will also serve as the team lead in the absence of a Retail Bank Manager, assuming all duties inclusive of sales, personnel management and risk mitigation.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This position requires sitting at a computer station or standing a teller line for extended periods of time.
Technology & Security Requirements
This position requires the use of a personal smartphone to complete multi-factor authentication (MFA) when accessing company systems and applications.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:45 a.m. to 5:15 p.m. with occasional weekend or after-hour community development activities as it relates to community relations and business development.
Travel:
No extensive travel is expected for this position; however, the candidate must have reliable transportation to and from work. In addition, they must be willing to travel to branch locations within market to provide coverage in cases deemed necessary.
Additional Eligibility Qualifications:
None required for this position.
Work Authorization/Security Clearance:
Must be eligible to work in the United States.
AAP/EEO Statement:
Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
Competencies:
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Customer/Client Focus.
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Personal Effectiveness/Credibility.
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Problem Solving/Analysis.
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Teamwork Orientation.
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Initiative.
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Stress Management/Composure.
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Organizational Skills.
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Technical Capacity.
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Team Management/Leadership.
Required Education and Experience:
1. Bachelor’s or Associate’s degree strongly preferred.
2. 4 years or more of banking experience required.
3. Customer service experience required.
