Top 33 Front desk manager Jobs in Charlottesville Va

Hotel Guest Services Manager OEM
Residence Inn by Marriott —Charlottesville, VA
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
SUPPORT STAFF III - Charlottesville (Full Time)
Region Ten Community Services Board —Charlottesville, VA
- $17.37 - $31.53 an hour
- Full-time
- English
- Research
- Mid-level
Quick Apply
Front Office Manager
Keswick Hall and Club —Charlottesville, VA
- $85,000 - $95,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Medical Practice Manager
Balanced —Charlottesville, VA
- $65,000 - $80,000 a year
- Full-time
- Private practice
- HIPAA
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Rooms Front Office - Front Office Supervisor
Omni Hotels & Resorts —Charlottesville, VA
- $20 an hour
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
Quick Apply
Guest Service Agent
FF CHARLOTTESVILLE NORTH INC —Charlottesville, VA
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Front Desk Agent
Keswick Hall and Club —Charlottesville, VA
- $18 - $20 an hour
- Writing skills
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Office Manager
Roman Catholic Diocese of Richmond —Charlottesville, VA
- Full-time
- Mid-level
- Office
- Contracts
13d
Member Services Representative
Planet Fitness - Excel Fitness —Waynesboro, VA
- $42,000 - $100,000 a year
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Night Auditor-DoubleTree-Charlottesville, VA
Hotel Equities —Charlottesville, VA
- $19 - $20 an hour
- Weekends as needed
- Writing skills
- Basic math
- Hotel
- Paid holidays
- Health insurance
Quick Apply
SC Operations Supervisor
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Full-time
- CPR Certification
- BLS Certification
- Merchandising
Quick Apply
13d
Spa Receptionist
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
Quick Apply
Guest Service Representative (FT) - Graduate by Hilton Charlottesville
Schulte Companies —Charlottesville, VA
- $17 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Sales Associate - Full Time - 29 North
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Charlottesville, VA
- From $17 an hour
- Full-time
- Merchandising
- Basic math
- Ability to climb stairs
8d
Hotel Night Auditor
Baywood Hotels —Charlottesville, VA
- From $16 an hour
- Overnight shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Health insurance
Quick Apply
5d
SC Operations Coordinator
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- $16 - $17 an hour
- Weekends as needed
- CPR Certification
- Management
- BLS Certification
Quick Apply
Core Crew (Front Desk & Sales) - Charlottesville, VA
[solidcore] —Charlottesville, VA
- $14 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Ability to stand for extended periods
Quick Apply
Hotel Management
Staunton Hospitality, Inc. —Waynesboro, VA
- Overtime
- Sales
- Mid-level
- Residential
Quick Apply
Guest Services Representative
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Writing skills
- Residential
- Hotel
- Paid time off
- Opportunities for advancement
Quick Apply
Front Desk/PT Night Audit
Waynesboro Hospitality, Inc. —Waynesboro, VA
- Part-time
- Sales
- Residential
- Hotel
Quick Apply

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Hotel Guest Services Manager OEM

Residence Inn by Marriott -
Charlottesville, VA

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Pet insurance

Qualifications

Customer communication
Hotel regulations compliance
Hotel policy compliance
Client inquiry handling
Employee relationship building

Full Job Description

Salary: $50,000 - $55,000, plus bonus potential

What Makes a McKibbon Guest Services Manager OEM?

As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

A Day in the Life:

Guest Service Manager will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously.
Anticipate guest needs and provide personalized service to enhance their experience.
You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
Guest Service Manager will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
You will train all front desk staff as it relates to brand and company standards to maximize service culture.
You will assist with sales and champion the Daily Sell Strategy.
Guest Service Manager will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and ensure that safety and security standards are being maintained.
Handle guest complaints and concerns promptly, ensuring appropriate resolutions.
Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance.
You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests.
You will cover Front Desk shifts as needed according to the budgeted Labor Plan.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements:

Experience working in a hotel as a front desk representative (or equivalent)
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The ability to work weekends, holidays, and evenings
The ability to ensure that hotel policies and brand standards are followed
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Ideal Skills & Qualities:

Excellent communication and problem-solving skills
The skills and experience to lead a team to consistently deliver exceptional guest service
Developing the leadership qualities of all staff
Maintaining positive relationships with associates to drive associate satisfaction
Knowledge of hotel management PMS systems.
Ability to work under pressure and handle difficult situations professionally.
Customer focused with a passion for providing exceptional service.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Quick Apply

Refine Your Search

front desk manager jobs in charlottesville va

Hotel Guest Services Manager OEM

SUPPORT STAFF III - Charlottesville (Full Time)

Front Office Manager

Medical Practice Manager

Rooms Front Office - Front Office Supervisor

Guest Service Agent

Front Desk Agent

Office Manager

Member Services Representative

Night Auditor-DoubleTree-Charlottesville, VA

SC Operations Supervisor

Spa Receptionist

Guest Service Representative (FT) - Graduate by Hilton Charlottesville

Sales Associate - Full Time - 29 North

Hotel Night Auditor

SC Operations Coordinator

Core Crew (Front Desk & Sales) - Charlottesville, VA

Hotel Management

Guest Services Representative

Front Desk/PT Night Audit

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