Top 8 Helpdesk technician Jobs in Charlottesville Va

Customer and Logistic Support Helpdesk
Locus —Charlottesville, VA
- Part-time
- HIPAA
- Office
- Communication skills
Quick Apply
2d
IT Support Specialist (Help Desk Tier 2)
Thomas Jefferson Foundation, Inc. —Charlottesville, VA
- $24 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
Quick Apply
Temporary IT/Technical Pool
University of Virginia —Charlottesville, VA
- $15.00 - $44.98 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Customer service
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Charlottesville, VA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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IT Support Specialist (Help Desk Tier 2)
Thomas Jefferson Foundation, Inc. —Charlottesville, VA
Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification or experience. Must be comfortable working on ladders.
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Customer and Logistic Support Helpdesk

Locus -
Charlottesville, VA

Quick Apply

Job Details

Part-time
2 days ago

Qualifications

Technical Proficiency

Full Job Description

About Locus Health:

Locus Health is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes through advanced technology and compassionate care. We are committed to delivering high-quality, patient-centric services and support to our clients. Our team is passionate about healthcare and strives to make a positive impact on the lives of our patients and their families.

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Part-Time Helpdesk/Customer & Logistics Support representative. In this role, you will be responsible for providing exceptional support to our clients and patients, resolving technical issues, and ensuring a seamless user experience. This position requires excellent communication skills, a strong technical aptitude, and a compassionate approach to customer service.

Helpdesk Key Responsibilities:

- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.

- Troubleshoot and resolve technical issues related to our healthcare software and services.

- Provide step-by-step guidance to customers on how to use our products effectively.

- Provide proactive digital navigation support, guiding patients and caregivers through our platform and anticipating their needs.

- Document and track support requests and resolutions in our ticketing system.

- Collaborate with internal teams to escalate and resolve complex technical issues.

- Maintain a high level of customer satisfaction by delivering outstanding service and support.

- Assist in the creation and maintenance of support documentation and FAQs.

- Stay updated on product features, updates, and industry trends to provide accurate and up-to-date information to customers.

Shipping and Receiving Qualifications/Skills:

- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.

- Tracks, traces, and updates the status of incoming and outgoing shipments.

- Unloads deliveries and sorts and stocks receivables.

- Assemble packaged kits for delivery

- Provides backup support for logistics personnel

- Maintains a clean, neat, working area.

HIPAA, Privacy & Security Responsibilities

- Comply with all HIPAA, HITECH, company privacy policies, and information security requirements.

- Maintain strict confidentiality of patient, client, and company information.

- Access, use, and disclose Protected Health Information (PHI) only as required to perform assigned duties.

- Report any suspected privacy, security, or compliance concerns according to company procedures.

- Participate in required HIPAA, privacy, security, and compliance training programs.

- Adhere to established data protection, password management, device security, and record retention practices.

Qualifications:

- Previous experience in a helpdesk or customer support role, preferably in a healthcare or technology setting.

- Strong technical troubleshooting skills and the ability to learn new software quickly.

- Excellent verbal and written communication skills.

- Empathetic and patient approach to customer interactions.

- Ability to work independently and manage time effectively in the office work environment.

- Familiarity with healthcare software and electronic health records (EHR) systems is a plus.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Strong sense of time organization and urgency

Work Schedule:

- Flexible part-time afternoon hours

Benefits:

- Competitive hourly rate.

- Opportunity to work with a passionate and dedicated team.

- Ongoing training and professional development.

- Chance to make a meaningful impact in the healthcare industry.

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in charlottesville va

Customer and Logistic Support Helpdesk

IT Support Specialist (Help Desk Tier 2)

LEAD HELPDESK TECHNICIAN

Temporary IT/Technical Pool

Now Hiring IT and Telecom Field Technicians

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