Top 13 It help desk support Jobs in Charlottesville Va

IT Support Technician
Tiger Fuel Company —Charlottesville, VA
- $23 - $26 an hour
- Weekends as needed
- Background check
- Clean driving record
- Pass drug screening
2d
IT Support Technician
Peraton —Charlottesville, VA
- $86,000 - $138,000 a year
- Computer Science
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
IT Support Specialist (Help Desk Tier 2)
Thomas Jefferson Foundation, Inc. —Charlottesville, VA
- $24 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
Quick Apply
Ambulatory Access Operations Embedded Trainer
University of Virginia —Charlottesville, VA
- $21.50 - $33.28 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Director, Security Architecture and Engineering
CFA Institute —Charlottesville, VA
- $122,300 - $163,100 a year
- Email
- Azure
- Management
- AWS
- Health insurance
- 401(k)

More jobs to discover

Find similar jobs that you might be interested in.

Technology Support Specialist - Department of Technology
Albemarle County Public Schools —Charlottesville, VA
May develop and lead cross-training for other technical staff on specific technical projects or products; “Sensitive data” for purposes of this section means…
$29.20 - $35.00 an hour
IT Support Technician
Tiger Fuel Company —Charlottesville, VA
Valid driver’s license with good driving record. At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or…
$23 - $26 an hour
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
Quick Apply
Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk support in charlottesville va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk support jobs near charlottesville va

IT Support Technician

Tiger Fuel Company -
Charlottesville, VA

Apply Now

Job Details

$23 - $26 an hour
2 days ago

Qualifications

Vendor relationship building
Wireless networking
Windows
Incident Escalation
Microsoft Office
Wi-Fi protocol
Driver's License
Internal employee customer service
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
macOS
Root cause analysis
Escalation handling
Technical Proficiency

Full Job Description

Description:

The Tiger Family of Brands is seeking a customer-focused and technically skilled IT Support Specialist to provide exceptional day-to-day technology support across our organization. In this role, you'll troubleshoot hardware, software, network, and mobile device issues, support new employee onboarding, maintain IT equipment and security standards, and work closely with team members and vendors to keep our technology running smoothly. If you enjoy solving problems, delivering outstanding customer service, and making a meaningful impact in a collaborative environment, we'd love to have you working with Tiger.

Essential Duties and Responsibilities

Assist in maintaining consistent laptop, desktop, and software standards
Support all aspects of Tiger’s information technology infrastructure and network in order to provide the highest level of customer focus and service availability
Support users by managing and prioritizing help desk/support tickets, including some after hours support which may include nights and weekends
Responsible for resolving end user support requests (including, but not limited to, computers, mobile devices, copiers/printers, phones and software support) and other project work as needed
Maintain and setup conference room equipment and assist with meetings and other events as needed
Establish and maintain positive, effective relationships within the organization and with vendors
Troubleshoot issues methodically, document findings, and escalate to senior IT staff or vendors when appropriate
Research questions using available information resources
Assist with onboarding and offboarding of users, including account setup and deactivation, and hardware provisioning
Perform hardware repair and maintenance
Track hardware and software inventory and assist with equipment lifecycle management
Create and maintain knowledge base articles and internal IT documentation
Support day-to-day security practices, including endpoint protection, password and multi-factor authentication (MFA) assistance, and prompt escalation of suspected phishing or other security incidents
Follow department procedures and protocols for troubleshooting and resolving issues
Work closely with the IT Team, both internal employees and external vendors to fulfill end-user needs
Perform other duties as assigned, with occasional day travel to local Tiger locations

Requirements:

Qualifications and Experience

At least one year of experience providing IT support; Associate’s degree, CompTIA A+ certification, or additional relevant experience preferred
Working knowledge of Windows 11 and macOS, Microsoft 365, and common business hardware and software
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) with the ability to troubleshoot common connectivity issues and escalate complex network problems appropriately
Strong analytical skills and technical aptitude; motivated and self-directed
Displays a positive, “can-do” attitude and excellent customer service skills
Passionate about technology and best-in-class internal user support
Able to learn new technologies and stay current on industry standards
Proven ability to provide troubleshooting and assistance to users as needed
Methodical troubleshooter who works toward root cause and recognizes when to escalate
Strong organization and prioritization skills
Good character, strong work ethic, and excellent written and verbal communication skills
Able to multitask in a fast-paced environment and work occasional flexible hours outside of core office hours (Mon – Fri, 8am to 5pm) as needed
Valid driver’s license with good driving record

Work Environment and Physical Requirements

This is an on-site position based in Charlottesville, VA
Must be able to lift and carry equipment up to 50 pounds and work in confined spaces (e.g., under desks, in equipment closets) as needed

**Employment contingent on successfully passing pre-employment drug screen and background check

Apply Now

Refine Your Search

it help desk support jobs in charlottesville va

IT Support Technician

IT Support Technician

IT Support Specialist (Help Desk Tier 2)

LEAD HELPDESK TECHNICIAN

Ambulatory Access Operations Embedded Trainer

Director, Security Architecture and Engineering

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk support in charlottesville va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected