Top 192 Customer service representative Jobs in Chattanooga, Tn

Customer Benefit Advisor I (On-Site)- Chattanooga
Unum Group —Chattanooga, TN
- $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Loan repayment program
- Disability insurance
Logistics Customer Service Rep
SOAR TRANSPORTATION —Chattanooga, TN
- $22 - $26 an hour
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Customer Support Coordinator- Chattanooga, TN
Komatsu America Corp. —Chattanooga, TN
- $52,740 - $65,930 a year
- Customer service
- 5 years
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Customer Experience Representative
Metro Plumbing, Heating & Air —Chattanooga, TN
- $18 an hour
- Full-time
- Entry level
- Health insurance
- 401(k)
Quick Apply
Office of The President Tier I
HomeServe USA —Chattanooga, TN
- $20.53 - $27.37 an hour
- Overtime
- Microsoft Outlook
- English
- Research
Quick Apply
Customer Service Representative
Leap Service Partners LLC —Chattanooga, TN
- $17 - $20 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
- Health savings account
- Paid holidays
7d
Customer Service Agent - CHA
Unifi Aviation, LLC —Chattanooga, TN
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
2d
HomeServe - General Interest Form Call Center Representative
HomeServe USA Corp —Chattanooga, TN
- $18 an hour
- Weekends as needed
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
14d
Customer Service Representative/Transportation Technician
Prospect Infosys Inc —Chattanooga, TN
- $20 - $21 an hour
- Mid-level
- Data entry
Quick Apply
Customer Solutions Representative
Mitco —Collegedale, TN
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Repair Coordinator
HomeServe USA Corp —Chattanooga, TN
- $18 an hour
- Overtime
- High school diploma or GED
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
1d
Customer Service Representative
RB Global —Chattanooga, TN
- $16.50 - $17.00 an hour
- Full-time
- Computer literacy
- Typing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Client Service I Representative- Fleet Management
Canon U.S.A., Inc. —Chattanooga, TN
- $17.20 - $23.37 an hour
- Full-time
- Clean driving record
- Computer literacy
- No high school diploma
- Profit sharing
- Health insurance
8d
Customer Experience Representative (CXR)
Metro Plumbing Heating and Air —Chattanooga, TN
- $18 an hour
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
- 401(k)
Quick Apply
(onsite) Customer Service Representative, SBO
MedSrv —Chattanooga, TN
- $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- In-person
- Paid time off
- 401(k) matching
Quick Apply
1d
HVAC Dispatching/ Customer Service Representative
One Hour Heating & Air Conditioning of Chattanooga, TN —Chattanooga, TN
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
Quick Apply
Customer Loyalty Ambassador
HomeServe USA Corp —Chattanooga, TN
- $18.00 - $22.50 an hour
- Call employer
- Microsoft Outlook
- Word processing
- Research
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager
Commify —Chattanooga, TN
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative
Brenntag Mid-South, LLC —Chattanooga, TN
- Overtime
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
3d
Client Service Associate-Chattanooga, TN
Raymond James Financial, Inc. —Chattanooga, TN
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance

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Customer Benefit Advisor I (On-Site)- Chattanooga

Unum Group -
Chattanooga, TN

Apply Now

Job Details

Full-time
$21 an hour

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

High school diploma or GED
Video conferences (communication methods)

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

Minimum starting hourly rate is $21.00. This role is based at our Chattanooga corporate office.

The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers.

To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures.

In this role, incumbents must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners.

In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center.

Principal Duties and Responsibilities

Be the customers’ first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions.
Meet or exceed company goals and metrics to guarantee the best experience for customers.
Be open and motivated by feedback and guidance to be at your best for customers.
Protect customers’ privacy (both internal and external) and reassure them with empathy and professionalism.
Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday.
Reliable attendance in accordance with contact center attendance guidelines.
Successfully complete all required training and associated support periods.
Ability to obtain information from multiple systems and relay to customers in a seamless manner.
Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
Utilize resources and tools to accurately respond to customer inquiries.
Demonstrate a passion for the values outlined in Our Values statements.
May perform other duties as assigned.

Job Specifications

1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area.
Highschool diploma or GED required.
Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks.
A passion for helping customers and exceeding their expectations with high integrity.
Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers.
Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
Familiarity with Microsoft applications such as Outlook, Word, and Excel.
Intellectual curiosity and a desire to continually learn and grow.
An excellent work ethic and ability to adapt and work successfully in a continually changing environment.
Dependability – being available when needed by teammates and customers.
Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face.
Must meet attendance requirements and in office expectations when applicable.

~IN3

#LI-CC1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$62,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

customer service representative jobs in chattanooga, tn

Customer Benefit Advisor I (On-Site)- Chattanooga

Logistics Customer Service Rep

Customer Support Coordinator- Chattanooga, TN

Customer Experience Representative

Office of The President Tier I

Customer Service Representative

Customer Service Agent - CHA

HomeServe - General Interest Form Call Center Representative

Customer Service Representative/Transportation Technician

Customer Solutions Representative

Customer Repair Coordinator

Customer Service Representative

Client Service I Representative- Fleet Management

Customer Experience Representative (CXR)

(onsite) Customer Service Representative, SBO

HVAC Dispatching/ Customer Service Representative

Customer Loyalty Ambassador

Customer Success Manager

Customer Service Representative

Client Service Associate-Chattanooga, TN

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