Top 145 Marketing manager Jobs in Chattanooga, Tn

Voice of the Customer (VoC) Strategist
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- 7 years
- Marketing
- Master's degree
- Loan repayment program
- Disability insurance
Assistant Director Community Centers
City of Chattanooga, TN —Chattanooga, TN
- $72,038 - $87,029 a year
- Full-time
- Background check
- 7 years
- Writing skills
- Health insurance
- Paid time off
4d
Marketing Manager
Smith Douglas Homes —Chattanooga, TN
- Weekends as needed
- Marketing
- 5 years
- Computer literacy
Quick Apply
10d
Marketing Manager
Chattanooga College Medical, Dental, & Technical Careers Inc. —Chattanooga, TN
- Email
- Marketing
- 5 years
- Mid-level
Quick Apply
Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $52,750 - $55,000 a year
- Full-time
- Customer service
- Mid-level
- University
6d
Director of Marketing
Auben Realty —Chattanooga, TN
- Full-time
- Microsoft Outlook
- Marketing
- Inventory management
Warehouse Manager
DSV —Chattanooga, TN
- $80,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
4d
Regional Marketing Field Coordinator
Lennar —Chattanooga, TN
- Full-time
- Construction site
- Computer literacy
- Bachelor of Science
- Paid parental leave
- Health insurance
Marketing Manager
Terracon —Chattanooga, TN
- Marketing
- Office
- Microsoft Office
9d
Digital Content Creator
Summit. Physical Therapy —Chattanooga, TN
- English
- Entry level
- Mileage reimbursement
- Paid holidays
Creative Content Manager
Creative Discovery Museum —Chattanooga, TN
- $20 - $23 an hour
- Weekends as needed
- Marketing
- Mid-level
- 3 years
10d
Digital Content Marketing Associate - The University of Tennessee Chattanooga
Aramark —Chattanooga, TN
- Marketing
- Customer service
- University
Associate Product Marketing Manager
Lodge Cast Iron —South Pittsburg, TN
- Marketing
- Mid-level
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply
4d
Marketing Specialist - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Marketing
- Hospital
- Writing skills
Marketing - Sr. Digital Engagement Strategist - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- 6 years
- Marketing
- Bachelor's degree
Community Outreach Manager
KEMRON Environmental Services, Inc. —Chattanooga, TN
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Community Relations Director
Thrive at Brow Wood —Lookout Mountain, GA
- Full-time
- Marketing
- Mid-level
- Presentation skills
- Paid holidays
- Health insurance
Marketing - Content Production Specialist - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Territory Sales Manager
Chadwell Supply —Chattanooga, TN
- $125,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
13d
CRM Manager
Sportsbarn —Hixson, TN
- $36,554.07 - $46,065.12 a year
- Full-time
- Salesforce
- Mid-level
- SQL
Quick Apply

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Voice of the Customer (VoC) Strategist

Unum Group -
Chattanooga, TN

Apply Now

Job Details

Full-time
$89,400 - $183,500 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Web-based survey tools
Tooling
Cross-functional team management
Stakeholder relationship building
Cross-functional communication

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is available in either Portland, Maine, or Chattanooga, Tennessee.

The Voice of Customer (VoC) Strategist supporting Value Streams ensures customer insights are embedded at the center of how the organization designs, delivers, and continuously improves experiences. This role establishes the framework for measuring and analyzing customer experience, translating qualitative and quantitative feedback into meaningful metrics, actionable insights, and strategic recommendations that influence priorities and investment decisions.
Partnering closely with product, experience design, and business leaders, the VoC Strategist helps shape experience design, define MVP scope, inform roadmap sequencing, and drive ongoing performance management. By aligning decision-making with customer needs and enterprise customer experience standards, this role ensures the organization delivers experiences that are both customer-centered and strategically impactful.

Job Specifications

Bachelor’s or Master’s Degree in Business, Market Research, Service Design, Marketing or a related field.
7+ years of experience in customer experience, customer success, or related roles.
Strong qualitative and quantitative research expertise; able to translate findings into actionable recommendations.
Expertise defining North Star/scorecard CX metrics, including leading and lagging indicators.
Experience implementing VoC programs in large, complex organizations, including cross-functional stakeholder engagement.
Familiarity with enterprise VoC tooling and measurement practices (examples include Qualtrics or Medallia).
Clearly communicates with customers and internal stakeholders (verbal, written, and presentations) and drives alignment.
Demonstrates empathy and emotional intelligence to understand stakeholder needs and build trust.
Proven experience analyzing customer data and feedback to identify trends, root causes, and improvement opportunities, and recommends solutions.
Able to lead cross-functional teams and foster a customer-centric culture across departments.
Comfortable navigating changing customer expectations, market dynamics, and emerging technologies.

Principal Duties and Responsibilities

Define and operationalize clear customer experience (CX) metrics, including success measures, baselines, and targets, to track progress and inform business decisions
Design and lead end‑to‑end customer research using qualitative and quantitative methods such as surveys, interviews, and behavioral data analysis
Translate customer insights into clear, evidence‑based recommendations that inform experience improvements, process changes, product scope, and prioritization
Build closed‑loop feedback processes that ensure customer input drives issue resolution, product iteration, and performance tracking
Monitor CX trends, identify root causes of changes in customer metrics, and provide insights to inform roadmap planning and ongoing experience optimization
Responsible for the development of presentation documents for company and enterprise leadership.

#LI-TO1

#LI-MULTI

~IN4

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

marketing manager jobs in chattanooga, tn

Voice of the Customer (VoC) Strategist

Assistant Director Community Centers

Marketing Manager

Marketing Manager

Assistant Director (Communications & Marketing Special Events Coordinator) - UT Chattanooga

Director of Marketing

Warehouse Manager

Regional Marketing Field Coordinator

Marketing Manager

Digital Content Creator

Creative Content Manager

Digital Content Marketing Associate - The University of Tennessee Chattanooga

Associate Product Marketing Manager

Marketing Specialist - Full Time

Marketing - Sr. Digital Engagement Strategist - Full Time

Community Outreach Manager

Community Relations Director

Marketing - Content Production Specialist - Full Time

Territory Sales Manager

CRM Manager

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