Top 29 Customer experience analyst Jobs in Chattanooga, Tn

Senior Pricing Analyst, Contracts & RFP
KCH Transportation —Chattanooga, TN
- Full-time
- Background check
- 6 years
- Office
- Health savings account
- Health insurance
Quick Apply
Senior Plant Financial Analyst
Yanfeng Automotive —Chattanooga, TN
- Overtime
- Writing skills
- English
- Office
9d
Sr. Credit Analyst - Private Debt
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- 5 years
- Research
- Office
- Loan repayment program
- Disability insurance
Application Analyst I
Erlanger Health System —Chattanooga, TN
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Health Data System Analyst #2637 - Administration - Health & Social Services
Hamilton County, TN —Hamilton County, TN
- $53,897 - $80,846 a year
- Overtime
- Writing skills
- HIPAA
- Mid-level
- Paid parental leave
- AD&D insurance
9d
Analyst, Profitable Growth Management (TN, Chattanooga)
Five Star Breaktime Solutions —Chattanooga, TN
- $120,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Paid holidays
- Disability insurance
8d
Site Financial Analyst
DHL —Chattanooga, TN
- $55,000 - $90,000 a year
- Full-time
- Computer literacy
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
Cigna Pharmacy Risk & Underwriting Lead Analyst (Hybrid)
The Cigna Group —Chattanooga, TN
- $76,000 - $126,600 a year
- Online Application
- Mid-level
- 3 years
- SQL
- Paid holidays
- Health insurance
6d
Integrations Analyst (API & Developer Support)
SIGNiX, Inc. —Chattanooga, TN
- $65,000 - $83,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12h
Treasury Analyst (Cash Management & Corporate Card Program)
Tencate Grass —Chattanooga, TN
- Mid-level
- Office
- Finance
Quick Apply
IT - Revenue Cycle Application Analyst III - Cadence - Remote
Erlanger Health System —Chattanooga, TN
- Full-time
- Remote
- Computer Science
- Customer service
- 5 years
People Systems and Payroll Analyst
SOUTHERN CHAMPION TRAY LLC —Chattanooga, TN
- Monday to Friday
- Microsoft Outlook
- English
- Mid-level
Quick Apply
IT - Systems Administrator - Analyst
Erlanger Health System —Chattanooga, TN
- Full-time
- Hospital
- Customer service
- Research
Bid Analyst
MBC Companies Lebanon LLC —McDonald, TN
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
14d
Oracle Technical Analyst - Q2C (Remote)
Astec Industries —Chattanooga, TN
- Remote
- Oracle
- Computer Science
- Up to 50% travel
Quick Apply
Financial Analyst, Office of Budget & Finance - UT Chattanooga
University of Tennessee Health Science Center —Chattanooga, TN
- $60,250 a year
- Full-time
- Customer service
- Mid-level
- Office
Financial Analyst, Office of Budget & Finance - UT Chattanooga
University of Tennessee - Knoxville —Chattanooga, TN
- $60,250 a year
- Full-time
- Customer service
- Mid-level
- Office
IT - Epic Application Analyst III - Willow - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Hospital
- Customer service
- 5 years
Live Donor & Qual Analyst RN - Baroness Hospital - Full-time
Erlanger Health System —Chattanooga, TN
- Full-time
- Bilingual
- Computer science
- Nursing
Application Security Analyst
Sound Physicians —United States
- $75,000 - $110,000 a year
- On call
- Remote
- Computer science
- Computer Science
- DevOps
- Paid holidays
- Health insurance
Quick Apply
14d

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customer experience analyst jobs near chattanooga, tn

Senior Pricing Analyst, Contracts & RFP

KCH Transportation
Chattanooga, TN

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
On-site gym
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Dashboard development
Data visualization software proficiency
Pricing analysis experience within transportation industry
Business intelligence report generation
Dashboard creation support
Logistics
Financial dashboard reporting
Bidding project phase
Business intelligence tools
Bachelor's degree
Sales quoting
Attention to detail
Data-driven problem-solving
Request for proposal
Excel data analysis

Full Job Description

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.

Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.

Position Summary:

The Senior Pricing Analyst, Contracts & RFP owns the day-to-day operation of KCH Transportation's contract and request-for-proposal (RFP) pipeline and the pricing decisions that come out of it. This is a senior individual-contributor role for someone who can run the bid process end to end, adjust pricing independently using KCH's proprietary RFQ pricing engine, and close the loop by reporting contract and bid performance back into pricing strategy. Job Title:

This is not a contract-negotiation or people-management role. It is a process-owner and pricing-decision role: the person who keeps the pipeline moving, knows when to escalate, makes sound rate calls without waiting to be told, and turns award outcomes into better pricing on the next bid. They work directly with the Director of Pricing & Market Intelligence and are trusted to operate with a high degree of autonomy.

Essential Duties and Responsibilities:

RFP & Bid Pipeline Management

Own RFP intake, the bid calendar, and the submission process day to day, keeping every active opportunity on schedule
Run the pipeline proactively: surface capacity constraints, rate risk, and deadline pressure before they become problems
Own the escalation framework in practice — identify bids that exceed margin, volume, or contractual risk thresholds and route them to the Director and leadership with a clear recommendation, not just a flag
Coordinate across Pricing, Operations, and Sales to assemble accurate, complete, and on-time responses
Maintain complete documentation of submitted bids, award outcomes, and the pricing rationale behind each, so decisions are auditable and repeatable
Post-Bid Pricing Adjustment (Core of the Role)
Own post-bid price adjustment using KCH's proprietary RFQ pricing engine, translating award outcomes and win/loss data into updated rate guidance
Make independent, well-reasoned rate decisions within agreed guardrails, escalating only the calls that genuinely warrant it
Optimize for margin-adjusted win rate, not raw win rate — winning the right freight at the right price, with a working understanding that a rising win rate driven by underpricing is a problem, not a success (adverse selection)
Continuously test and refine bid templates, rate logic, and proposal positioning to improve margin capture over time
Build fluency in how lane economics, market rate behavior, and shipper procurement patterns should move pricing
Contract Execution & Governance
Manage the operational side of the contract lifecycle: setup, implementation, renewal tracking, and amendments
Ensure contracted rates and service commitments are accurately reflected and maintained in pricing and TMS systems
Maintain a centralized contract repository with key terms, rate schedules, and renewal dates
Review incoming contract terms and flag non-standard or higher-risk terms to Legal and leadership rather than negotiating them directly
Partner with Operations and Sales so contracted terms are honored and exceptions are escalated
Reporting & Milestone Tracking
Build and maintain dashboards tracking RFP win rates, bid-to-award conversion, margin per contract, renewal pipeline, and contract compliance
Deliver a regular reporting cadence (weekly and monthly) to the Director and senior leadership
Report clearly on progress and milestones — what's been built, what's improving, where the pipeline and margin stand against goals
Translate findings into specific, actionable changes to pricing strategy or proposal content, and feed contract performance data back into the pricing models so each bid cycle is smarter than the last
Support the broader pricing team with ad hoc data pulls, lane-level analysis, and market intelligence

Competencies:

- Independent judgment and sound pricing instinct within guardrails
- Systems and process thinking
- Analytical rigor and attention to detail
- Margin awareness, including the difference between winning volume and winning profitable volume
- Clear communication of data insights and progress
- Self-directed, accountable, and comfortable owning a process end-to-end
- Continuous-improvement mindset

Qualifications:

Education/Experience:

Bachelor's degree in Business, Finance, Supply Chain, Economics, or a related field
6-10 years of experience in freight brokerage, logistics analytics, pricing operations, or a comparable commercial environment
Hands-on experience running RFP/bid processes and working with pricing or quoting tools
Demonstrated ability to make or directly inform pricing decisions, not just produce analysis
Track record of building and owning dashboards and reporting infrastructure
Strong working knowledge of truckload market dynamics, lane economics, and rate behavior
Experience with contract-management systems or TMS platforms is a plus, not a requirement
Analytical & Technical Bar This role lives or dies on judgment with data, so the real requirements are:
Advanced Excel and strong SQL or equivalent for working with structured, often messy data
Dashboard/BI fluency (Power BI, Tableau, or similar)
The ability to look at award and win/loss outcomes and reason about why — separating what actually drives wins and margin from noise — and turn that into a concrete pricing change
Comfort operating across systems and reporting environments and translating numbers into decisions and clear narrative for leadership.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
On-site gym
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience analyst jobs in chattanooga, tn

Senior Pricing Analyst, Contracts & RFP

Senior Plant Financial Analyst

Sr. Credit Analyst - Private Debt

Application Analyst I

Health Data System Analyst #2637 - Administration - Health & Social Services

Analyst, Profitable Growth Management (TN, Chattanooga)

Site Financial Analyst

Cigna Pharmacy Risk & Underwriting Lead Analyst (Hybrid)

Integrations Analyst (API & Developer Support)

Treasury Analyst (Cash Management & Corporate Card Program)

IT - Revenue Cycle Application Analyst III - Cadence - Remote

People Systems and Payroll Analyst

IT - Systems Administrator - Analyst

Bid Analyst

Oracle Technical Analyst - Q2C (Remote)

Financial Analyst, Office of Budget & Finance - UT Chattanooga

Financial Analyst, Office of Budget & Finance - UT Chattanooga

IT - Epic Application Analyst III - Willow - Full Time

Live Donor & Qual Analyst RN - Baroness Hospital - Full-time

Application Security Analyst

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