SUMMARY:
This position edits, audits, and updates training, focusing on contract compliance and providing the highest-quality training products for security personnel servicing contracts supported by the Federal Services Division (FSD). It is supervised by and reports to the Assistant Director of Training, Federal Services Division. **This position is an on-site position located at the corporate office in Chattanooga, TN**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Implement and deploy eLearning content based on the current and future needs of any FSD contracts.
- Update Walden Security training forms as needed and modify required training documentation (e.g., checklists, sign-in sheets, forms, etc.) to ensure they are up to date.
- Collaborate with Training Instructors to modify and update content and lesson plans as required to meet Federal contract requirements.
- Coordinate the day-to-day operations of the LMS as they relate to FSD requirements.
- Review, prepare, and assist in updating training and LMS content before the start of each fiscal year.
- Maintain accurate records of training activities, attendance, and employee development progress in the LMS.
- Generate Training reports, such as completions and certifications, by course.
- Troubleshoot any LMS-related training issues reported by end users or other sources.
- Guide contract managers and intermediate supervisors on completing required training forms.
- Process New Hires
- Update spreadsheets with new hires, LOA, FMLA, terminations, transfers, etc.
- General training/administrative support to assigned contracts/circuits (to include email, phone calls, etc.)
- LMS data entry and support
- Receive, review, and audit the training schedule
- Regulate, check, and confirm that all training Instructors are certified during documentation review/submit requests for training instructor approval to the field training manager
- Documentation audit/processing/entry for Phase I, Phase II, Annual training, Initial FAQ, and Annual FAQ.
- Transfer FAQ documentation, audit/processing/entry
- Remedial Training documentation audit/processing/entry
- Conduct Monthly Activity Report reviews
- Utilize SharePoint to release updated training materials to supervisors
- Support the FSD Training Department during any shipment of weapons and ammo.
- Support the FSD Training Academy operations (e.g., LMS, classroom maintenance, testing, etc.)
- Performs all other duties as assigned by the Director of Operations and Training.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment; Adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- The candidate should have a high school diploma or equivalent GED.
- It is preferred that the candidate has an associate's degree or higher from an accredited university.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, curriculum, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or scheduled form.
COMPUTER SKILLS:
To perform this job successfully, the Training Administrator should possess moderate to advanced skills in Microsoft Office software including Word, Excel, Outlook, and PowerPoint; preferred experience with Learning Management Systems; have a working knowledge of Internet programs and other software as required and have the ability to learn new software programs.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Currently possesses or can obtain and maintain a valid State Driver's License.
OTHER QUALIFICATIONS:
Ability to work a flexible schedule and evenings, weekends, and holidays as requested or required. Travel of 25% or less may be required. The Candidate may travel from the corporate office to assigned sites and posts. In addition, the candidate may be tasked to travel and support other divisions and branches within the company, as well as the ability to pass a drug screen and criminal background check.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
OTHER TASKS:
This job description reflects Walden Security management's assignment of the essential functions of the job; it does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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