Product Automation Engineer
USX HEADQUARTERS
Monday - Friday 8:00 AM - 5:00 PM
Compensation Range: $71,900-$89,900
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Accidental Death/Dismemberment
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Paid Parental Leave
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
Primary Position Purpose:
The Product Automation Engineer designs, builds, tests, deploys, and continuously improves AI-enabled automations, agent workflows, decision logic, and tool-connected business processes. This role partners with business owners, Product, IT, and operational Subject Matter Experts (SMEs) to translate business needs into reliable, scalable, and maintainable automation solutions.
This is a technical builder role focused on prompt engineering, workflow design, integrations, technical QA, and production support for AI agents and automated business processes. Success depends on strong systems thinking, technical problem solving, product judgment, and the ability to connect business process requirements with practical automation design.
Position Functions:
- Design, configure, and implement AI-enabled workflows, agent logic, prompts, tool instructions, routing rules, and exception handling to support business process automation goals.
- Engineer prompts, scripts, decision trees, workflow steps, and guardrails that guide AI agents through consistent, accurate, and business-aligned interactions.
- Connect agents and automation workflows to approved tools, APIs, data sources, communication channels, and business applications in partnership with IT and system owners.
- Translate business requirements, process maps, and SME input into clear technical designs, testable logic, and production-ready automation behavior.
- Perform technical QA, regression testing, scenario testing, and edge-case validation before automation changes are released to production.
- Monitor system-level performance, tool usage, error patterns, workflow failures, and automation quality to identify defects, risks, and improvement opportunities.
- Debug automation issues across prompts, workflows, integrations, data inputs, tool responses, and platform configuration to determine the appropriate corrective action.
- Bring major changes in agent capabilities, workflow design, tool usage, integrations, and automation architecture online in a controlled and well-documented manner.
- Partner closely with Business Process Automation Specialists to understand performance issues, prioritize enhancements, clarify requirements, and support safe change management.
- Maintain technical documentation, workflow diagrams, tool definitions, test cases, release notes, version history, and support procedures for assigned automations.
- Stay current with AI automation platforms, prompt engineering techniques, integration patterns, testing approaches, and internal technology standards through continuous learning and experimentation.
- Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
- Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
- Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
What We’re Looking For:
Education
- High school diploma or GED equivalent required
- Bachelor’s degree or equivalent post-high school education and/or work-related experience in Computer Science, Information Systems, Engineering, Business Technology, Data Analytics, Product Management, or related field preferred
- Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
- 1-3 years of experience in automation, systems analysis, technical business analysis, product operations, implementation, QA automation, software support, integration support, or a related technical role preferred
- Experience designing, configuring, testing, or supporting workflows, business applications, APIs, low-code/no-code automations, RPA solutions, or AI-enabled tools preferred
- Experience with prompt engineering, conversational AI, agent platforms, API testing, JSON payloads, scripting, or workflow automation is highly preferred
- Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
- Strong systems thinking with the ability to understand how prompts, tools, APIs, data, workflows, users, and business rules interact within an automation
- Ability to translate business process requirements into structured workflows, decision logic, test cases, tool instructions, and production-ready automation behavior
- Ability to use data to guide decision-making, validate assumptions, identify performance trends, and inform automation design, prioritization, and solution improvements
- Working knowledge of APIs, JSON, authentication concepts, request/response payloads, error handling, and integration troubleshooting
- Ability to write, refine, and test prompts, scripts, business rules, tool instructions, and workflow logic for AI agents and automated processes
- Strong technical QA mindset, including the ability to define happy paths, exception paths, regression tests, edge cases, fallback behavior, and release validation criteria
- Strong analytical and problem-solving skills, with the ability to diagnose issues across data quality, workflow design, tool behavior, platform configuration, and user behavior
- Ability to use logs, dashboards, reports, transcripts, and test results to identify failure patterns and recommend durable fixes
- Strong written and verbal communication skills, with the ability to document technical designs clearly and communicate effectively with business, product, engineering, and leadership stakeholders
- Demonstrated ability to take initiative, work independently, manage multiple priorities, and deliver reliable solutions in a fast-moving environment
- Works quickly and efficiently, with the ability to prototype, test, learn, iterate, and improve automation solutions while maintaining appropriate governance and quality controls
- Adept at assessing organizational dynamics and managing change
- Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
- Proactive and pragmatic problem solver
- Communicates effectively across multiple mediums
Licenses & Certifications
Supervisory Responsibility
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
#LI-Hybrid
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
