Top 29 Inbound customer service representative Jobs in Chattanooga, Tn

HomeServe - General Interest Form Call Center Representative
HomeServe USA Corp —Chattanooga, TN
- $18 an hour
- Weekends as needed
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Service Representative
Leap Service Partners LLC —Chattanooga, TN
- $17 - $20 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
- Health savings account
- Paid holidays
1d
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Chattanooga, TN
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d
Stockroom Area Supervisor
Ross Stores —Chattanooga, TN
- Weekends as needed
- Merchandising
- Sanitation
- English
Quick Apply
Inside Business Sales Representative
EPB —Chattanooga, TN
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
4d
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Chattanooga, TN
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
1d
Area Supervisor
Ross Stores —Chattanooga, TN
- Weekends as needed
- Merchandising
- Sanitation
- English
Quick Apply
Assistant in Training
Buckle —Chattanooga, TN
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Travel
- Paid time off
- Employee assistance program
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B2B IT Services and Products Sales Representatives
PCC-IT International —United States
- Up to $500,000 a year
- Contract
- Remote
- Background check
- Hospitality
- Marketing
Quick Apply

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HomeServe - General Interest Form Call Center Representative

HomeServe USA Corp -
Chattanooga, TN

Quick Apply

Job Details

$18 an hour
8 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Work from home
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Computer operation
De-escalation techniques
Conflict de-escalation
Microsoft Office
High school diploma or GED

Full Job Description

We are looking for people who are interested in joining one of our future new hire classes.

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Please complete the following application if you would like to apply for one of our future new hire classes.

Responsibilities

De-escalate frustrated or upset customers by remaining calm, acknowledging concerns, and guiding conversations toward resolution — even when delivering difficult news or handling back-to-back high-emotion calls.
Handle a high volume of inbound and outbound customer interactions while maintaining quality and service standards.
Assist customers by identifying, troubleshooting, and resolving issues in a timely and effective manner.
Communicate with customers and internal teams through phone, email, and other channels in a professional and concise manner.
Build and maintain strong customer relationships by demonstrating empathy, active listening, and sound judgment.
Deliver exceptional customer service to support customer satisfaction, retention, and loyalty.
Accurately document customer interactions, account updates, and actions taken in internal systems.
Provide feedback to management regarding customer concerns, trends, and opportunities for process improvement.
Follow established policies, procedures, and guidelines when resolving customer inquiries or making decisions.
Participate in ongoing training and development to enhance skills and adapt to evolving business needs.
Work onsite during training is mandatory with the opportunity to transition to work from home based on successful completion of training, consistent performance, and business needs

Essential Functions

Essential Job Function

% of Time

Handle incoming customer interactions

70%

Make outbound calls (follow-ups, callbacks)

10%

Participate in development activities (coaching, etc.)

10%

Attend training and upskilling sessions

10%

Total

100%

Job Requirements

Demonstrated ability to de-escalate tense interactions and maintain composure under pressure
High school diploma or equivalent
Previous call center or customer service experience preferred
Basic computer proficiency (e.g., MS Office or similar systems)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Effective problem-solving and decision-making abilities
Ability to work in a fast-paced environment and manage multiple tasks
Flexible availability, including evenings, weekends, and holidays as needed
Self-motivated, adaptable, and customer-focused mindset
Must be able to work onsite; work from home is not guaranteed and is granted based on successful completion of training, consistent performance, and ongoing business needs

In return, we offer:

Competitive compensation
Career development and advancement opportunities
Casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Hourly Rate: $18/hour

HomeServe USA is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

inbound customer service representative jobs in chattanooga, tn

HomeServe - General Interest Form Call Center Representative

Customer Service Representative

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Stockroom Area Supervisor

Inside Business Sales Representative

Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission

Area Supervisor

Assistant in Training

B2B IT Services and Products Sales Representatives

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