THIS IS A DEPARMENTAL PROMOTIONAL OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY INFORMATION TECHNOLOGY DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION.
Under direction, designs, implements, administers, secures, maintains, monitors, and continuously improves the County’s enterprise technology infrastructure using industry standard practices and procedures. Enterprise infrastructure includes network, server, virtualization, storage, identity and access management, backup and recovery, cloud-connected services, cybersecurity, telecommunications support systems, and related technologies required to deliver secure, reliable, resilient, and highly available information technology services.
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Design, implement, administer, secure, monitor, maintain, troubleshoot, optimize, and continuously improve enterprise infrastructure including network, server, virtualization, storage, identity, backup and recovery, cloud-connected, telecommunications support, and related technologies.
Monitor infrastructure performance, capacity, availability, resiliency, and security; investigate alerts, perform root cause analysis, and implement corrective actions. Lead or participate in infrastructure upgrades, migrations, modernization initiatives, technology refreshes, disaster recovery planning, and implementation of new technologies.
Provide technical support to Telecommunications in the implementation, operation, and maintenance of telecommunications related network and server infrastructure. Serves as a senior technical resource by leading infrastructure projects, developing technical standards, mentoring Information Technology staff, evaluating emerging technologies, coordinating with vendors and business partners, and providing advanced technical guidance.
Develop and maintain technical documentation, infrastructure diagrams, operational procedures, standards, asset inventories, and disaster recovery documentation.
Serve as the senior technical escalation point for complex infrastructure issues, mentor technical staff, coordinate with vendors and contractors, support County departments, participate in cybersecurity, vulnerability management, incident response, and business continuity activities, maintain current technical knowledge. Perform other related duties as assigned.
Knowledge of federal, state and county laws, rules, regulations, practices and procedures related to information technology.
Knowledge of information technology best practices for network, server, and PC hardware and software installation, configuration, administration, and maintenance.
Knowledge of industry standard information technology best practices for physical and logical security.
Knowledge of desktop operating systems and support.
Knowledge of enterprise networking, server administration, virtualization, storage systems, identity and access management.
Knowledge of cloud-connected infrastructure, cybersecurity principles, disaster recovery, business continuity, enterprise monitoring, automation, change management, and applicable information security standards and regulatory requirements.
Knowledge of update and patch management and deployment.
Knowledge of anti-malware, anti-spam, and related strategies and technologies.
Knowledge of PC and mobile device management.
Knowledge of customer service/public relations practices.
Skill automating network and server monitoring and maintenance tasks.
Skill prioritizing, scheduling, assigning, reviewing and evaluating work.
Skill in designing, implementing, and optimizing enterprise infrastructure.
Skill in leading technical projects.
Skill in analyzing and resolving complex technical issues.
Skill evaluating, analyzing, planning and implementing new and/or enhanced software and hardware.
Skill analyzing and resolving customer/client needs.
Skill monitoring and troubleshooting servers, PC’s and peripherals.
Skill providing technical support and training to staff and end users.
Skill utilizing verbal and written communication to develop reports, training and support end users in problem resolution.
Skill utilizing customer service/public relations techniques when responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.
Skill effectively communicating in both oral and written form.
A Bachelor’s Degree in Computer Science and four (4) years of server and network administration support experience. A valid driver’s license is also required.
OR
An Associate’s Degree in Computer Science and six (6) years of server and network administration support experience. A valid driver’s license is also required.
OR
The equivalent of a high school diploma and eight (8) years of server and network administration support experience. A valid driver’s license is also required.
ADDITIONAL REQUIREMENTS:
Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level.
Demonstrated proficiency administering enterprise infrastructure technologies and the ability to independently analyze, implement, troubleshoot, secure, and support complex information technology systems. *Testing and certification may be required to demonstrate minimum knowledge, skill, and ability.
PREFERRED QUALIFICATIONS:
Experience supporting medium to large enterprise or government information technology environments.
PHYSICAL REQUIREMENTS:
Work requires long periods of attention to detail, extensive computer keyboarding, and occasional lifting, bending, kneeling, stooping or crawling to maintain, repair, install or connect personal computers, server and network related hardware, and peripherals weighing up to thirty (30) pounds; ability to drive an automobile.
ADDITIONAL INFORMATION:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.
All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.
All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.
AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.
https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx
