Top 4 Senior customer service Jobs in Chattanooga, Tn

Sr. Asst, Customer Service
Smurfit Westrock —Chattanooga, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Senior Registered Client Service Associate-Chattanooga, TN
Raymond James Financial, Inc. —Chattanooga, TN
- Full-time
- High school
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Sr. Technical Services Representative
LATICRETE International, Inc. —Rock Spring, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d
Senior Client Implementation Specialist
ACA Group —Chattanooga, TN
- Computer Science
- Customer service
- 5 years
- Paid holidays
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior Registered Client Service Associate-Chattanooga, TN
Raymond James Financial, Inc. —Chattanooga, TN
Ability to obtain additional securities and advisory state registrations if required by state. Series 63, 65 and/or 66 as required by state.

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
8d
Front Desk Receptionist
Senior Star —Columbus, OH
Answer and route calls with a friendly demeanor. A hospitality pro who knows how to create a welcoming atmosphere. Ensure building security and resident safety.
From $16.50 an hour
Quick Apply
14d

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service in chattanooga, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service jobs near chattanooga, tn

Dynamic Service Solutions jobs in Houston, TX

Senior Customer Service Representative jobs in St. Louis, MO

Insurance Customer Service jobs in Tampa, FL

Senior Customer Service Representative jobs in Oklahoma City, OK

Affirm Customer jobs in Remote

Senior Citizen jobs in Cleveland, OH

Senior Customer Service Representative jobs in Denver, CO

Senior Customer Service Representative jobs in Philadelphia, PA

Senior Client Services Associate jobs in Boston, MA

Senior Client Services Associate jobs in Dallas, TX

Senior Product Manager jobs in Austin, TX

Senior Client Services Associate jobs in Tinton Falls, NJ

Senior Construction Project Manager jobs in New York, NY

Senior Client Services Associate jobs in New York, NY

Associate Designer jobs in Los Angeles, CA

Senior Implementation Specialist jobs in Melville, NY

Senior Implementation Specialist jobs in Charlotte, NC

Senior Implementation Specialist jobs in Houston, TX

Senior Citizen jobs in New York, NY

Senior Implementation Specialist jobs in Braintree, MA

Sr. Asst, Customer Service

Smurfit Westrock -
Chattanooga, TN

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

Major Job Responsibilities: Business Excellence • Provide pricing, inventory availability and production schedule information to customers • Track warehouse inventories and update customers on order status • Run customized reports and share data with customers • Review customer credit information to ensure necessary credit is established for customer orders • Track order activity and alert appropriate staff of any potential delivery problems • Suggest alternative products or services to meet customer needs when appropriate • Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact • Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility

People and Culture • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction • Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values • Partner with Quality Manager to resolve routine customer issues • Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Critical Skills / Capabilities: • Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind • Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively • Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively • Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach • Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity • Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives

Technical Skills: • Microsoft Office – Excel, Outlook, PowerPoint • Order entry system experience (e.g. AS/400)

Other Qualifications: To perform the duties of the job, this role requires: • Frequently using fingers to type with two hands • Occasionally reaching by extending fingers on one hand • Occasionally reaching by extending two arms • Occasionally using fingers to grasp with two hands • Occasionally using fingers to pinch with two hands • The spoken exchange of ideas to be performed loudly 50-75% of the time • The spoken exchange of ideas to be performed quickly 50-75% of the time • The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

Work Environment: • Constantly works indoors, in an environment that is climate controlled • The role is frequently sedentary, which entails sitting or being stationary • Occasionally stands or walks for 1-2 hours at a time • Noisy work environment; maintain strict adherence to safety rules and regulations

Experience: • Required: 3+ years of customer service-related work experience in manufacturing environment or other industries • Preferred: 3 to 5 years of manufacturing industry experience Education:

Required: High School diploma or G.E.D.

Apply Now

Refine Your Search

senior customer service jobs in chattanooga, tn

Sr. Asst, Customer Service

Senior Registered Client Service Associate-Chattanooga, TN

Sr. Technical Services Representative

Senior Client Implementation Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service in chattanooga, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected