Top 2 Senior it technician Jobs in Chattanooga, Tn

Senior IT Operations Engineer
One to One Health —Chattanooga, TN
- Full-time
- Windows
- Driver's License
- SharePoint
Quick Apply
Senior User Support Specialist
Contact Government Services, LLC —Chattanooga, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply

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Senior IT Operations Engineer

One to One Health -
Chattanooga, TN

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
iOS support
IT user and group management
Healthcare IT hardware components
Software deployment
Laptop (troubleshooting support)
IT system monitoring
iOS
Peripheral setup
Hardware maintenance
Microsoft Exchange
Windows
Driver's License
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Microsoft Teams
SharePoint
macOS
Hardware management
System deployment
Access control management
Phone call management
Cloud monitoring
Hardware diagnostics

Full Job Description

Position Summary:
One to One Health is seeking a dedicated Senior IT Operations Engineer to provide essential IT support to our clinical and corporate staff, ensuring efficient performance in their roles. The successful candidate will report directly to the Director of IT, Security, and Compliance, offering technical assistance and troubleshooting for users within our expansive network of medical clinics nationwide and corporate headquarters in Chattanooga, TN. As a key member of the One to One Health IT Technical Services Team, you will be responsible for managing phone, chat, and ticket support queues, adeptly resolving technical issues, and maintaining seamless IT operations in partnership with our IT Managed Service Provider.

Job requirements:

Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutions
Respond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectively
Provide remote support, ensuring that all incidents are handled professionally and efficiently
Install and configure hardware and software across Windows, macOS, and iOS platforms
Collaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfaction
Ensure adherence to security and system configuration
Help manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
Monitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checks
Oversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environments
Support and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignment
Perform PC and Mac hardware troubleshooting and remediation
Other duties as assigned

Qualifications/ Experience:

Experience supporting a healthcare/clinical environment (EMR/EHR, clinical apps, etc.)
Experience in Microsoft 365, Entra ID, and Active Directory environments
Experience in MacOS and iOS management and support
Experience supporting and maintaining a corporate network environment, specifically within the Fortinet network environment
Adept at PC and PC peripherals repair, troubleshooting, management, and deployment
Deep understanding of identity management, authentication protocols, and hybrid environments
Hands-on experience with PowerShell scripting and automation
Familiarity with Microsoft Purview, Defender, and compliance solutions
Comfortable troubleshooting in a multi-user high availability environment
Ability to work non-traditional hours in a support capacity
A valid driver's license and reliable transportation are required for this role
Microsoft or industry certifications a plus

Quick Apply

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senior it technician jobs in chattanooga, tn

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