Top 62 Technical/process analyst Jobs in Chattanooga, Tn

Automation Analyst
HomeServe USA —Chattanooga, TN
- $82,759.65 - $134,867.58 a year
- Call employer
- Mid-level
- Office
- SQL
Quick Apply
QA Analyst I
Transport Enterprise Leasing —Chattanooga, TN
- Hybrid work
- Computer science
- Computer Science
- Military
- Paid holidays
- Tuition reimbursement
Senior Software Engineer - Java/J2EE
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Disability insurance
- Health insurance
Software Engineer II - Java/J2EE
Unum Group —Chattanooga, TN
- $73,300 - $150,500 a year
- Full-time
- Computer science
- Computer Science
- Research
- Disability insurance
- Health insurance
Oracle Technical Analyst - Q (Remote)
Astec Industries —Chattanooga, TN
- Remote
- Oracle
- Computer Science
- Up to 50% travel
Quick Apply
6d
IT - Application Analyst III - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Hospital
- Customer service
- 5 years
3d
Market Surveillance Technical Lead (SQL, Python, Financial Markets)
ACA Group —Chattanooga, TN
- Mentoring
- Linux
- Senior level
11d
Workday Systems Functional Analyst (Finance/Supply Chain) - Full Time - Remote
Erlanger Health System —Chattanooga, TN
- Full-time
- Remote
- ERP systems
- Mid-level
- 3 years
IT - Revenue Cycle Application Analyst III - Cadence - Remote
Erlanger Health System —Chattanooga, TN
- Full-time
- Remote
- Computer Science
- Customer service
- 5 years
IT - Workday Systems Functional Analyst - Remote
Erlanger Health System —Chattanooga, TN
- Full-time
- Remote
- ERP systems
- Mid-level
- 3 years
Sr. Business and Cyber Resilience Analyst
BlueCross BlueShield of Tennessee —Chattanooga, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
6d
GIS Analyst 3
City of Chattanooga, TN —Chattanooga, TN
- $65,304 - $78,895 a year
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Paid time off
4d
IT - Epic Application Analyst III - Willow - Full Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Hospital
- Customer service
- 5 years
3d
Financial Analyst
Terex Corporation —Chattanooga, TN
- Full-time
- Microsoft Excel
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Workday Systems Functional Analyst (HCM/Payroll) - Full Time - Remote
Erlanger Health System —Chattanooga, TN
- Full-time
- Remote
- ERP systems
- Mid-level
- 3 years
People Systems and Payroll Analyst
SOUTHERN CHAMPION TRAY LLC —Chattanooga, TN
- Monday to Friday
- Microsoft Outlook
- English
- Mid-level
Quick Apply
3d
Associate Scheduler - Project Controls & Scheduling
Sargent & Lundy —Chattanooga, TN
- $69,298 - $99,644 a year
- Full-time
- Hybrid work
- Microsoft Access
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
Hydrometallurgist
Kunin Technologies —Chattanooga, TN
- $80,000 - $150,000 a year
- Extended hours
- Bachelor's degree
- Travel
- Senior level
Mortgage System Analyst (Encompass)
FirstBank —Chattanooga, TN
- Full-time
- Microsoft Excel
- Computer Science
- 5 years
Quick Apply
IT BI Solutions Engineer, ES
Terex Corporation —Chattanooga, TN
- Full-time
- Microsoft Word
- Computer science
- Computer Science
- Health insurance
- Dental insurance

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Automation Analyst

HomeServe USA -
Chattanooga, TN

Quick Apply

Job Details

$82,759.65 - $134,867.58 a year

Qualifications

Automation software
Client relationship development
Client management
Relationship management

Full Job Description

Position Overview:

As the Automation Analyst, you will be a pivotal force in executing business analysis activities for complex, cross-functional, and mission-critical feature delivery, with a specific focus on automation to streamline operations and enhance customer service. Your primary responsibility will be to capture the evolving needs of the business and carefully defining the requirements. You will work daily with the Product Owner(s), the relative Stakeholders and the necessary IT & Telephony teams. This will involve gathering information necessary to model current and future state business processes, documenting business/system requirements, and establishing rules that enable the design and development of solutions focused on automation. This role requires a forward-thinking individual who is excited by the latest technologies and innovations. As an individual you will need to be proactive, self-motivated, and a problem solver.

The Automation Analyst is expected to be a visionary, constantly seeking out and applying the latest technologies and innovations, such as General AI, to drive the digital transformation of business operations and deliver exceptional customer experiences. You will be a role model/mentor for other Automation Analysts within the team, to ensure we are producing high-quality requirements at pace.

Your main goal is feeding the agile scrum team with well-defined and accurately sized work; this will support rapid and consistent delivery to deflect calls away from the contact center, reducing their Average Handle Times (AHT), improve call routing, reducing repeat callers, drive up revenue and improve Save and Sales conversion rates.

Responsibilities:

Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings.
Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with change management procedures, throughout the life of the project.
Work in collaboration with the PO’s to effectively evaluate feature value, technical dependencies, risk, effort to support PI and sprint planning efforts.
Provide advice and support to other less experienced Automation Analysts, acting as a point of contact.
Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
Demonstrate understanding of Google Dialogue and effective conversation flows, and associated call analytics tools, to help you to create detailed quality requirements for the enhancement and refinement within conversational AI applications.
Act as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability.
Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
Call out risks and proactively mitigate delivery blockers

Essential Functions:

Essential Job Function

% of Time on Function

Automating business processes

35%

Managing the automation demand pipeline

20%

Collaborating with colleagues

30%

Evaluating business processes

15%

Total

100%

Job Requirements:

Bachelor’s degree or equivalent experience preferred.
2-5+ years experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development.
Strong Relationship Management skills; strong client management.
Analytical, inter-personal and presentation skills.
Dynamic individual with the ability to take on multiple initiatives with short timeframes.
Integrate automation workflows into existing business processes and business applications using RPA.
CCBA certification or similar is highly regarded, with additional consideration for candidates possessing in-depth knowledge of the HomeServe industry, its unique processes, and product offerings.
Experience with SQL is a bonus, particularly in the context of analyzing HomeServe business data.
Familiarity with the HomeServe market, competitive landscape, and customer needs is considered an advantage, enabling the candidate to contribute effectively to projects within this domain.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $101,150.69 - $134,867.58

Salary Range (Chattanooga, TN): $82,759.65 - $110,346.20

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

#HUSA #LI-NM1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical/process analyst jobs in chattanooga, tn

Automation Analyst

QA Analyst I

Senior Software Engineer - Java/J2EE

Software Engineer II - Java/J2EE

Oracle Technical Analyst - Q (Remote)

IT - Application Analyst III - Full Time

Market Surveillance Technical Lead (SQL, Python, Financial Markets)

Workday Systems Functional Analyst (Finance/Supply Chain) - Full Time - Remote

IT - Revenue Cycle Application Analyst III - Cadence - Remote

IT - Workday Systems Functional Analyst - Remote

Sr. Business and Cyber Resilience Analyst

GIS Analyst 3

IT - Epic Application Analyst III - Willow - Full Time

Financial Analyst

Workday Systems Functional Analyst (HCM/Payroll) - Full Time - Remote

People Systems and Payroll Analyst

Associate Scheduler - Project Controls & Scheduling

Hydrometallurgist

Mortgage System Analyst (Encompass)

IT BI Solutions Engineer, ES

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