Top 7 Patient advocate Jobs in Chattanooga Tn

Patient Advocate
Erlanger Health System —Chattanooga, TN
- Full-time
- Hospital
- Mid-level
- 3 years
Patient Navigator-Support Assistant - Urology - Full-Time
Erlanger Health System —Chattanooga, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Patient Advocate
Matter Health —Chattanooga, TN
- Full-time
- Hospitality
- Spanish
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Financial Advocate, 9a-5p - Admitting
Erlanger Health System —Chattanooga, TN
- Full-time
- Bilingual
- Hospital
- Mid-level
Perinatal Nurse Navigator
Parkridge East Hospital —Chattanooga, TN
- Full-time
- Mid-level
- Medical-Surgical
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d

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Behavior Technician
LIGHTHOUSE EMPLOYEES INC —Ooltewah, TN
Must obtain RBT 40 hour training certification prior to scheduled start date (trainings are provided to you at least 2 weeks before your scheduled start date).
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Behavior Management Transition Specialist
CADAS —Chattanooga, TN
Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation,…
$20 an hour
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patient advocate jobs near chattanooga tn

Patient Advocate

Erlanger Health System -
Chattanooga, TN

Apply Now

Job Details

Full-time

Qualifications

Patient comfort
Patient question and concern management
Client inquiry handling
Patient advocacy
Patient complaint handling
Mid-level
3 years
Patient experience leadership
Bachelor's degree
Decision making
Customer satisfaction improvement
CNA
Patient family support

Full Job Description

Patient Advocate (47032) -Erlanger Baroness Hospital Chattanooga, TN

Patient Advocate

Regular - Non-exempt - Full-time - Standard Hours 37.5

Description

Job Summary:
The Patient Advocate spends time visiting and listening to patients and their families in order to bring about the most positive experience at Erlanger Health. The Patient Advocate makes regular rounds and makes visits when requested by patients, families or staff. When a patient need or concern arises, the Patient Advocate works directly with the nursing teams and hospital departments, including dietary and EVS, to solve issues in a timely manner.

Visits patients to establish a rapport with the patient and family to learn what is the most important to them in their hospital experience.
Communicates with patients (including those who may be demanding or escalated) who have concerns, complaints, grievances, or general feedback about their care and experience.
Assesses patient or family questions and concerns and develops a plan to address needs.
Communicates information to appropriate team in appropriate time frames to meet patient or family questions, concerns, and/or expectations.
Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff and departments.
Documents patient and guest concerns in eSafe, including actions taken to resolve the issue and the outcome.
Composes professional letters or e-mails to patients and visitors according to the terms of the Erlanger grievance policy.
Utilizes a high degree of judgement, prioritization, problem-solving and decision-making to complete a comprehensive review of patient concerns, including activating appropriate level of Service Recovery processes and procedures to increase patient satisfaction.
Maintains knowledge of patient experience, organizational culture, and best practices in order to effectively improve the experience of care for Erlanger patients.
Exhibits a positive attitude at all times, exhibits enthusiasm while performing duties, and acts as role model in demonstrating excellent customer service behaviors.
Handles multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and compassionate demeanor.
Appropriately communicates the needs of the patient and family with nursing and other teams.
Proactively offers comfort items, such as blankets, linens, and other amenities, and lets patients and families feel appreciated.
All other duties as assigned.

Education:
Required:

Minimum education: A.A. degree or three years experience in a health-related profession.

Preferred:

Bachelor's degree

Experience:
Required:

At least three years experience in patient care, service recovery, or grievance management

Preferred:

Position Requirement(s): License/Certification/Registration
Required:

Preferred:

Department Position Summary:

Visits patients to establish a rapport with the patient and family to learn what is the most important to them in their hospital experience.
Communicates with patients (including those who may be demanding or escalated) who have concerns, complaints, grievances, or general feedback about their care and experience.
Assesses patient or family questions and concerns and develops a plan to address needs.
Communicates information to appropriate team in appropriate time frames to meet patient or family questions, concerns, and/or expectations.
Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff and departments.
Documents patient and guest concerns in eSafe, including actions taken to resolve the issue and the outcome.
Composes professional letters or e-mails to patients and visitors according to the terms of the Erlanger grievance policy.
Utilizes a high degree of judgement, prioritization, problem-solving and decision-making to complete a comprehensive review of patient concerns, including activating appropriate level of Service Recovery processes and procedures to increase patient satisfaction.
Maintains knowledge of patient experience, organizational culture, and best practices in order to effectively improve the experience of care for Erlanger patients.
Exhibits a positive attitude at all times, exhibits enthusiasm while performing duties, and acts as role model in demonstrating excellent customer service behaviors.
Handles multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and compassionate demeanor.
Appropriately communicates the needs of the patient and family with nursing and other teams.
Proactively offers comfort items, such as blankets, linens, and other amenities, and lets patients and families feel appreciated.
All other duties as assigned.

Apply Now

Refine Your Search

patient advocate jobs in chattanooga tn

Patient Advocate

Patient Navigator-Support Assistant - Urology - Full-Time

Patient Advocate

Financial Advocate, 9a-5p - Admitting

Perinatal Nurse Navigator

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