Top 48 Guest services manager Jobs in Chehalis, Wa

General Manager - Best Western PLUS
Best Western Plus Park Place Inn & Suites —Chehalis, WA
- $80,168.40 - $83,000.00 a year
- Weekends as needed
- Hospitality
- Inventory management
- Hotel
- Health insurance
- 401(k)
Quick Apply
10d
Burgerville General Manager - Washington NON-EXEMPT * Centralia
Burgerville LLC —Centralia, WA
- $26 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Retail Team Lead-PT
New Balance —Centralia, WA
- $18.50 - $27.75 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Disability insurance
- Health insurance
2d
General Manager
Sonic Drive-In —Chehalis, WA
- $28 an hour
- Weekends as needed
- In person
- No education required
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 3994)
GameStop Inc —Chehalis, WA
- $17.63 - $20.38 an hour
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- 401(k)
Quick Apply
General Mngr Trainee Centralia Arby's
Ambrosia QSR —Centralia, WA
- $24 - $29 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 3994)
GameStop Inc —Chehalis, WA
- $19.88 - $23.88 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Store Manager
Thorntons —Chehalis, WA
- $17.80 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
McDonald’s —Lacey, WA
- $80,170 - $92,195 a year
- Military
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Shift Leader
Thorntons —Centralia, WA
- $17.80 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Driving
- Health insurance
- Dental insurance
Quick Apply
General Mngr Trainee Rochester Burger King
Ambrosia QSR —Rochester, WA
- $24 - $29 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
General Mngr Trainee Napavine Burger King
Ambrosia QSR —Chehalis, WA
- $24 - $29 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Spa Manager - New Olympia Location
Serenity Spa —Olympia, WA
- $48,000 - $50,000 a year
- Weekends as needed
- Mid-level
- Mentoring
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
12d
General Mngr Trainee Chehalis Burger King
Ambrosia QSR —Chehalis, WA
- $24 - $29 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Sonic Drive-In —Chehalis, WA
- $19.50 - $23.00 an hour
- Weekends as needed
- In person
- Sales
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Shift Manager
McDonald’s —Tumwater, WA
- $22 - $25 an hour
- Full-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Manager, Food & Beverage
Great Wolf Lodge —Grand Mound, WA
- $80,168.40 a year
- Weekends as needed
- Bar
- Pass drug screening
- Mid-level
- Paid time off
Quick Apply
Assist Mngr Trainee Centralia Arby's
Ambrosia QSR —Centralia, WA
- $18.75 - $22.75 an hour
- Weekends as needed
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Applebee's —Chehalis, WA
- $17.48 - $27.00 an hour
- Weekends as needed
- Casual dining restaurant
- ServSafe
- Cooking
- Profit sharing
- Health savings account
Quick Apply
Shift Manager
Sonic Drive-In —Chehalis, WA
- $18.00 - $19.50 an hour
- Overtime
- In person
- Basic math
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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guest services manager jobs near chehalis, wa

General Manager - Best Western PLUS

Best Western Plus Park Place Inn & Suites
Chehalis, WA

Quick Apply

Job Details

Full-time
$80,168.40 - $83,000.00 a year
10 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching
Employee discount
Retirement plan

Qualifications

Hospitality
Teamwork
Inventory management
Expense management
Team development
Associate's degree
Property management
Hotel management

Full Job Description

SUMMARY: Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest services standards as defined by Hotel Services Group (HSG).

ESSENTIAL FUNCTIONS
Please note that the essential functions listed under each heading may apply to more than one heading. They are provided only as aids to break up the functions of this position for easy reference.
SERVICE

Ensure that HSG Operating Values are embraced and practiced by all team members, including oneself
Acknowledge every encountered guest with appropriate gesture (i.e. nod), smile and courtesy
Ensure team member attitude of attentiveness and anticipation of guest needs.
Ensure proper delivery of guest special requests.
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Monitor guest compliments and complaints and ensure corrective action is taken to consistently achieve complete guest satisfaction. Respond and follow up on all written guest compliments and complaints.
Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
Develop and maintain hotel programs to assure that quality program criteria are met.
Ensure a viable key control program is in place in all hotel departments, with documentation.
Ensure that the hotel’s preventative maintenance program is functioning and effective.
Ensure the security needs of the property and guests are met.

BUSINESS/FINANCIAL

Manage all administrative aspects of the hotel operation.
Develop, administer and control the hotel revenue and expense budgets.
Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
Review and approve the hotel payroll.
Review and approve transmittals and other front office paperwork and reports.
Authorize direct bill accounts and monitor the administration of Accounts Receivable.
Review room inventory management to ensure maximization of room revenue.
Ensure proper administration of benefits programs to all hotel team members.
Complete and submit all forms for capital improvement for the hotel.
Ensure team members follow appropriate cash control procedures.
Possess a working knowledge of Microsoft Excel for financial and other reporting requirements
Must be able to spend extended periods of work standing
Must be able sit, stand, bend, squat, reach and walk
Possess reliable transportation

DEVELOPMENT

Coach and train all members of the hotel team on their role in the sales process.
Oversee the effective hiring, training and development, motivating, counseling, and performance reviews of staff to ensure the achievement of hotel service and quality standards
Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
Successfully complete the General Manager’s training program

LEADERSHIP

Consistently demonstrate professional appearance and behavior that is positive and consistent with the expectations of the ownership and Hotel Services Group (HSG)
Create a hotel and business environment that is positive, team-oriented, rewards good performance, collaborative, goal-oriented and that develops the talents of others.
Strong ability to lead by example
Communicate effectively with all hotel guests and employees
Able and willing to work weekends and holidays, any time of day, as determined by business needs and leadership needs.
Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
Conduct regular team and sales meetings.
Be available via telephone 24/7 to assist the hotel with a variety of issues and challenges that occur, notwithstanding going to the hotel to resolve an issue whenever appropriate and necessary.
Work seamlessly with other hotel departments to ensure synergetic guest services and operational efficiency
Manage hotel inventories, develop and execute strategies that are consistent with occupancy demands and daily rate objectives

SALES & MARKETING

Maintain a current understanding of surrounding area, events and demand drivers.
Facilitate lead management processes within the hotel and provide sales support to team.
Oversee tracking of leads and results, follow up with Director of Sales (DOS) to ensure leads are actively managed and followed up on.
Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
Take ownership of sales when the DOS isn’t available.
Assist DOS in joint calls on accounts.
Maintain an active and visible position in the local community and industry.
Develop and maintain rapport with competitive hotels: City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
Participate in community activities, team member functions and guest events.
Ensure team member attitude of attentiveness and anticipation of guest needs.
Ensure proper delivery of guest special requests.
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Ensure the security needs of the property and guests are met.

Required experience:

Hotel Management: 1 year

Job Type: Full-time

Pay: $80,168.40 - $83,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan

Education:

Associate (Preferred)

Experience:

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in chehalis, wa

General Manager - Best Western PLUS

Burgerville General Manager - Washington NON-EXEMPT * Centralia

Retail Team Lead-PT

General Manager

Retail Keyholder (Store 3994)

General Mngr Trainee Centralia Arby's

Full Time Assistant Store Manager (Store 3994)

Store Manager

Assistant General Manager

Shift Leader

General Mngr Trainee Rochester Burger King

General Mngr Trainee Napavine Burger King

Spa Manager - New Olympia Location

General Mngr Trainee Chehalis Burger King

Assistant Manager

Shift Manager

Manager, Food & Beverage

Assist Mngr Trainee Centralia Arby's

Assistant Manager

Shift Manager

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