Hearing Aid Specialist (HAS) / Hearing Instrument Specialist (HIS)
Complete Hearing & Balance – Chehalis, WA
Full-Time | Healthcare | Hearing Healthcare
About Complete Hearing & Balance
Complete Hearing & Balance is a growing, privately owned hearing and balance practice serving the South Sound. Our mission is simple: Hear Better. Live Better.
We believe hearing healthcare should be personal, ethical, evidence-based, and focused on helping people reconnect with the people and activities they love. We are an independent practice—not a corporate hearing aid chain—and our clinicians have the freedom to focus on providing excellent patient care rather than hitting corporate sales quotas.
We are looking for a Hearing Aid Specialist (HIS) to join our team in Chehalis, Washington.
About the Position
This is an excellent opportunity for an experienced Hearing Aid Specialist who enjoys building genuine relationships with patients and wants to be part of a collaborative clinical team.
The ideal candidate is compassionate, confident, clinically minded, and comfortable guiding patients through the process of improving their hearing and quality of life.
You will work closely with our audiologists, hearing healthcare team, and support staff to provide a high level of patient-centered care.
Responsibilities
- Conduct hearing aid consultations and hearing instrument evaluations within Washington State scope of practice
- Select, fit, program, and verify hearing instruments based on individual patient needs
- Perform hearing aid programming, adjustments, troubleshooting, and follow-up care
- Complete real-ear measurements and other appropriate verification measures
- Educate patients and families regarding hearing loss, hearing technology, communication strategies, and realistic expectations
- Perform hearing aid cleanings, maintenance, repairs, and troubleshooting
- Provide ongoing counseling and support throughout the patient's hearing journey
- Establish long-term relationships with patients and provide exceptional follow-up care
- Recognize medical or audiologic conditions that warrant referral to an audiologist, physician, ENT, or other healthcare provider
- Maintain accurate and timely clinical documentation
- Collaborate with audiologists and other members of the clinical team
- Stay current with hearing technology, fitting strategies, and best practices
- Participate in community outreach and educational activities as appropriate
- Deliver an exceptional patient experience from the first appointment through ongoing hearing aid care
What We're Looking For
Required:
- Current Washington State Hearing Aid Specialist license or appropriate Washington credential/permit
- Strong communication and interpersonal skills
- Excellent attention to detail
- Professional, compassionate, and patient-centered approach
- Ability to work independently while being a collaborative member of a clinical team
- Comfortable learning and working with multiple hearing aid manufacturers and technology platforms
- Commitment to ethical hearing healthcare
Preferred:
- Previous experience as a Hearing Aid Specialist (2+ years preferred)
- Experience with real-ear verification
- Experience fitting and programming multiple hearing aid manufacturers
- Experience working in a private practice or medical setting
- Strong troubleshooting and technical skills
- Experience counseling patients with complex hearing needs
What Makes This Opportunity Different
At Complete Hearing & Balance, we don't believe hearing healthcare should be transactional.
We want our patients to feel listened to, respected, educated, and cared for. We take the time to understand how hearing loss is affecting someone's relationships, work, independence, and quality of life.
You'll have the opportunity to work alongside experienced audiologists and a supportive clinical team while continuing to grow your skills.
We value:
- Patient care over sales pressure
- Clinical excellence
- Ethical recommendations
- Teamwork
- Continued learning
- Work-life balance
- A positive, supportive workplace culture
Why Join Complete Hearing & Balance?
- Privately owned, growing practice
- Collaborative team of audiologists and hearing healthcare professionals
- Patient-centered approach to hearing healthcare
- Opportunity to work with a wide variety of hearing technology
- Supportive administrative and clinical staff
- Opportunities for professional growth and continuing education
- Modern clinical environment
- Strong reputation in the South Sound community
- Opportunity to make a meaningful difference in patients' lives
The Person We're Looking For
We're looking for someone who genuinely enjoys helping people.
You might be a great fit if you are the person who remembers a patient's grandchild's name, takes the extra few minutes to make sure a hearing aid is comfortable, and gets excited when a patient tells you they can finally hear their spouse again.
You should be comfortable with technology, confident in your clinical skills, and passionate about providing excellent care.
Most importantly, you should care about people more than selling hearing aids.
Compensation
Competitive salary and benefits based on experience and qualifications.
Complete Hearing & Balance offers a comprehensive compensation and benefits package designed to attract and retain excellent team members.
Employment Type: Full-time
Location: Chehalis, Washington
Equal Opportunity Employer
Complete Hearing & Balance is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all team members are treated with respect.
Come help us change the way people experience hearing healthcare.
Hear Better. Live Better.
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Education:
Experience:
- hearing aid dispensing: 2 years (Preferred)
License/Certification:
- Hearing Aid Specialist License (Required)
Location:
- Chehalis, WA 98532 (Preferred)
Ability to Commute:
- Chehalis, WA 98532 (Required)
Work Location: In person
