Top 176 Customer experience manager Jobs in Chelan, Wa

Project Manager
Zimmerman Associates, Inc. —Washington State
- Contract
- English
- Mid-level
- Bachelor's degree
Assistant Branch Manager
WaFd Bank —Chelan, WA
- $24.92 - $35.78 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid parental leave
- AD&D insurance
Escrow Officer-Branch Manager
Fig —Chelan, WA
- $69,305.60 - $88,200.00 a year
- Full-time
- Writing skills
- Basic math
- English
- Paid holidays
- Disability insurance
Quick Apply
Assistant Store Manager
O'Reilly Automotive Stores —Chelan, WA
- $17.13 - $23.50 an hour
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
1d
Restaurant Manager
Gamble Sands —Brewster, WA
- $25 an hour
- Mid-level
- Leadership
- Restaurant
Quick Apply
Lead Line Cook
Gamble Sands —Brewster, WA
- $25 an hour
- English
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Shift Manager
McDonald’s —Brewster, WA
- $19.50 - $23.00 an hour
- 18 years or older
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Technical Sales Manager - Life Sciences
ICONN TECHNOLOGIES —United States
- $120,000 a year
- Full-time
- Remote
- Background check
- Oracle
- Engineering
- Paid holidays
- Health insurance
Quick Apply
Sales Account Manager, Actuators and Governors for Turbomachinery
Voith Group —United States
- $1 a month
- Full-time
- Background check
- Mid-level
- Travel
- Health savings account
- Disability insurance
Data Support Lead (Brand Research Support)
Management Science Associates —United States
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Kentucky Territory Sales Manager
Trexis Insurance —United States
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sr Manager Project Estimating
Washington Metropolitan Area Transit Authority —United States
- Full-time
- Microsoft Outlook
- Writing skills
- Engineering
1d
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
Manager, Vehicle Engineer
Washington Metropolitan Area Transit Authority —United States
- Full-time
- ASE Certification
- Customer service
- Word processing
- Tuition reimbursement
- Retirement plan
1d
Lead Construction Project Engineer- Dam Project
Thalle Construction Company —United States
- Background check
- Construction site
- CAD
- Paid holidays
- Disability insurance
Quick Apply
Trucking Insurance Division Leader
International Insurance Group —United States
- $130,000 - $155,000 a year
- Full-time
- Remote
- English
- Finance
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Business Development Manager
FlexTrades —United States
- $70,000 - $120,000 a year
- Full-time
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Construction SCADA Controls Manager I and II- Solar
M. A. Mortenson Company —United States
- $125,600 - $216,500 a year
- Up to 50% travel
- Construction site
- Customer service
- AD&D insurance
- Paid holidays
Tax Resolution Department Manager
Polston Tax Resolution & Accounting —United States
- From $110,000 a year
- CPA
- 5 years
- Research
- Paid holidays
- Disability insurance
Quick Apply

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customer experience manager jobs near chelan, wa

Project Manager

Zimmerman Associates, Inc. -
Washington State

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Job Details

Contract

Qualifications

Customer communication
Healthcare staff management
Regulatory compliance
English
Client relationship development
DoD experience
Bachelor's degree
Project management experience in healthcare
Customer relationship management
Client management
Relationship management
Managing projects
Business operations
Call center management
Staffing management

Full Job Description

Zimmerman Associates, Inc. is preparing for an exciting federal contract opportunity and is seeking skilled professionals who want to make an impact. This is an onsite employment opportunity. The Project Manager (PM) will be onsite to monitor the daily operations of staff.

The PM shall be responsible for leading and overseeing all program components within a government customer’s Call Center environment, including distributing work, managing, and supervising all contract personnel supporting the contract. The PM is responsible for initiating and planning all projects, assigning and managing resources required to perform and deliver quality services. The PM will oversee start-up and transition activities, review and complete project deliverables, and monitor productivity while ensuring quality performance of all contract personnel. The PM will maintain a close and professional working relationship with the government client.

Role and Responsibilities

Execute, monitor, and oversee contract staff, ensuring personnel perform in accordance with the Statement of Work (SOW), and provide the client with weekly status updates.
Oversee contract personnel work requirements. Coordinate staff onboarding and offboarding with the COR, collect and report staff absences, review time reporting, and remain available to meet with the client and its representatives.
Provide daily time and attendance reports for Appointing and Referral Management contract staff.
Direct employees regarding worksite administrative requirements, including work hours, dress code, and performance standards such as accuracy, timeliness, and productivity.
Establish and maintain a training program that supports QASP requirements and adjust training plans based on contract needs.
Provide coaching, counseling, and disciplinary actions as needed, while communicating job expectations and enforcing policies and procedures.
Interface regularly through one-on-one meetings, telephone calls, email, and/or teleconferences to promote open, two-way communication with employees and Government representatives.
Conduct ongoing quality and productivity reviews using production logs, quality audits, training surveys, and client feedback.
Provide regular feedback to staff regarding performance against established standards and address performance deficiencies when necessary.
Prepare reports and presentations and present results to senior leaders, managers, clients, professional organizations, and other stakeholders.
Proactively manage any MHS GENESIS-related issues.
Continuously monitor call queues to ensure adequate staffing coverage and maintain caller wait times of no more than 15 minutes.
Brief the customer weekly on metrics and staff attendance.
Prepare to implement proactive booking within six (6) months of contract award. Develop and provide a timeline and implementation plan designed to achieve proactive booking with minimal disruption to call queue operations. During the transition period, ensure call queue wait times remain below 15 minutes.
Maintain accountability for all customer-furnished equipment issued to contract staff and establish a system to track all equipment.
Respond to client inquiries within one hour. For contingency operations, meet client requests within one hour of receipt.

Qualifications and Experience Requirements

U.S. Citizen.
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
Minimum of five (5) years of experience working in the healthcare industry.
Minimum of two (2) years of experience serving in a Project Manager role.
Minimum of three (3) years of experience serving as a Subject Matter Expert (SME) in Project Management supporting the Department of Defense (DoD).
Strong oral and written communication skills, with the ability to read, write, speak, and understand English.
In-depth knowledge of the regulatory framework governing healthcare systems, including healthcare operations, workflow design, and organizational strategy.
Demonstrated leadership competencies.
Understanding of group dynamics and relationship management.
Demonstrated experience planning, directing, and coordinating the work activities of call center and referral management personnel.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran’s status or any other legally protected status

#INDSPN

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Refine Your Search

customer experience manager jobs in chelan, wa

Project Manager

Assistant Branch Manager

Escrow Officer-Branch Manager

Assistant Store Manager

Restaurant Manager

Lead Line Cook

Shift Manager

Technical Sales Manager - Life Sciences

Sales Account Manager, Actuators and Governors for Turbomachinery

Data Support Lead (Brand Research Support)

Kentucky Territory Sales Manager

Sr Manager Project Estimating

Account Manager

Account Manager

Manager, Vehicle Engineer

Lead Construction Project Engineer- Dam Project

Trucking Insurance Division Leader

Business Development Manager

Construction SCADA Controls Manager I and II- Solar

Tax Resolution Department Manager

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