Housekeeper (Part-Time)
Wapato Point Resort, Tennis Village Condominiums
Manson, WA 98831
Pay Rate: $18.00 hourly
Start Date: June 8, 2024
This posting is for multiple openings. Both part-time permanent and part-time seasonal positions are available, please let us know which you are interested in.
Job Overview:
Our housekeeping team carries out the most important function of our responsibilities. They are responsible for cleaning the resort condominium units to the highest standard while working well with and supporting others, reporting maintenance needs, and being efficient in this work. This position will typically require work on Sundays but is flexible to availability throughout the rest of the week. Sunday shifts are typically 5-6 hours starting at 9:30/10:00 AM.
The condominiums have two bedrooms, kitchens, bathrooms and living rooms. The work involves preparing each unit for arrival by ensuring units are vacuumed, dusted, sanitized, and that beds are made. Includes working with others to help ensure that each condominium is in overall great condition. All supplies and equipment are provided.
The Housekeeper reports to the Lodging Manager. It is important to our team that we all work together to prepare units for arrival in a timely fashion. Not all condominiums will always require the same amount of time and attention, and we work together to reach our daily goals.
Qualified applicants are 100% reliable in appearing for work, honest, hard-working, and carry a positive and helpful attitude. They are also highly organized and have a passion for cleanliness. Together, these qualities help us to ensure the total satisfaction of our condominium owners and guests. There is opportunity for advancement for those who demonstrate on-the-job excellence in these areas.
Not every day is easy and without challenges – but in the general sense, we accept nothing less than a highly positive, collaborative, and respectful workplace for every employee. The Housekeeper plays a crucial role to ‘set a stage’ that enables our owners and guests to make important vacation moments come to life. All duties and responsibilities of this position are always performed with exceptional caring and a genuine service attitude, all critical parts of upholding the company standards and culture.
A little more about us:
Our success depends on human talent. Without people, we just wouldn’t have use for the word hospitality. We dedicate tremendous effort to building our team, searching for that spark that we carry around but are not always tuned to. At Point Forward Hospitality, we work to ignite that spark in each of us, every single day. It drives our quest for something better, it’s this spark we show our guests when there’s a challenge to be solved. Regardless of our roles, each of us is responsible to positively cocreate our thriving workplace.
At Point Forward, we believe in nurturing talent, fostering personal growth, and achieving excellence together.
Shift and schedule: Sunday day shifts are required. Other days are flexible and will depend on availability and business need.
Duties and Responsibilities:
· Routinely perform all housekeeping duties necessary to clean assigned condominium units and common areas using standard procedures in cleaning and maintenance (including laundry, making beds, vacuum, wiping, mopping, polishing, sanitizing etc.) to ensure guest satisfaction.
· Replenish supplies such as kitchenware and toiletries. Sort, wash, fold and carry linens as needed.
· Ensure that cleaning assignments are followed and completed according to best demonstrated practices and checklists.
· Ensure that laundry is processed or delivered appropriately, including loading/unloading, carrying or otherwise transporting, as needed.
· Maintain knowledge of correct equipment operation.
· Move furniture to clean all areas; assist others with heavy lifting, as needed.
· Clean storage and exterior areas as needed.
· Ensure that your assigned condominium units are secure during cleaning/service and prohibit access to anyone without seeing accurate identification (e.g. working access code or keycard).
· Actively listen and positively accept comments from guests and owners as they happen, and report these to your immediate supervisor. Leave guests and owners with the impression that they are welcome, that they are appreciated, and that they have been heard.
· Maintain a professional attitude and composure at all times, and specifically while in the presence of resort guests, owners, and other employees.
· Be an active participant in the resort’s overall good condition and cleanliness, even if it sometimes falls outside your scope of duties, such as picking up a piece of litter in the outdoor area.
· Maintain the confidentiality of all guest information including any documents or other items witnessed in the guestroom. Report inappropriate or potentially illegal issues to supervisor.
· Ensure that the lighting and other in-room equipment is in proper working order.
· Other duties may become necessary from time to time. Assist Housekeeping team members during increased business demand periods, inclement weather, emergencies, etc.
· Understand and comply with all policies and procedures outlined in the Employee Handbook.
Qualifications:
· Able to maintain regular and on-time attendance.
· Possess reliable transportation and a valid drivers’ license.
· Able to be physically active for extended periods of time, including bending, stooping, squatting, reaching, kneeling, and lifting more than 20 pounds while standing or walking. Able to negotiate stairs dozens of times each day.
· Able to carry out instructions while working independently.
· Able to maintain, at all times, a professional appearance and positive, can-do attitude and team-oriented focus.
· Strong attention to detail, both aesthetic and in communications.
· Work well with others and communicate productively and positively.
Education and/or Experience
High School Diploma / secondary education / equivalent plus at least one year of housekeeping experience. Previous extended-stay property experience or experience in a hotel, resort, or other of similar size and complexity is preferred. Must speak fluent English to effectively communicate with the Lodging Manager, property owners, and guests.
Benefits:
No medical or retirement benefits are offered for this position.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to articulate ALL the responsibilities or qualifications of the job.
Work Location: Tennis Village at 1 Tennis Court in Manson, WA.
Pay: From $18.00 per hour
Shift:
Work Location: In person
