Closing: OPEN UNTIL FILLED
The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of guests, team members and casino property; promotes superior guest relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.
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Responsible for securing and protecting company assets, team members, and guests.
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Responds to emergencies or arranged assignments with appropriate diligence for the situation.
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Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
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Investigates and seeks resolutions to guest complaints and other guest service issues.
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Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
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Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
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Writes and distributes incident reports to appropriate departments immediately following incident.
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Restricts and prevents access to sensitive casino areas by unauthorized persons.
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Transports company property and assets e.g. machine/sports wagering kiosk drops, assets between sites, etc.
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May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
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Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management.
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Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
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Must maintain confidentiality.
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Performs assigned work duties in a guest service, friendly and safe manner.
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Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multiuse photocopier.
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Provides a high standard of professionalism and guest service.
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Performs other duties and special projects as assigned.
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Must be at least 18 years or older.
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High School Diploma, GED or equivalent.
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Valid Washington State Driver’s License is preferred.
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Ability to understand, speak, communicate and read the English language.
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Must have skill in writing reports.
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Must have excellent observation skills.
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Must possess a current and valid Tribal Gaming License.
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Must successfully complete Title 31, Banking Secrecy Act training upon hire and annually.
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Will be required to obtain and maintain a Class 12 or 13 Mixology (MAST) permit, whichever is applicable.
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Must possess certification in both CPR and basic first aid within first 90 Days.
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Working knowledge of security systems and safety procedures preferred.
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Must have exceptional verbal and written communication skills.
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Must be professional at all times.
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Ability to maintain confidentiality.
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Ability to be fair, consistent, honest, and unbiased.
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Must be able to follow directives and assigned schedule.
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Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment.
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Ability to learn and apply appropriate basic selfdefense skills and Use of Force for security.
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Ability to apply applicable laws, regulations, policies, and procedures.
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Must successfully complete required training which includes formal casino training and Basic Security Officer training.
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Ability to communicate professionally in written, verbal, and nonverbal format while portraying a friendly tone, word choice, and body language.
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Ability to work various shifts including evenings, holidays, weekends, and overtime.
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Manual and finger dexterity as required to perform daily job duties.
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Ability to frequently sit, walk and/or stand for prolonged periods.
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Ability to perform continuous physical exertion as needed.
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Ability to frequently kneel, bend, squat and/or reach.
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Ability to occasionally lift and/or move up to 35 pounds.
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Ability to perform CPR.
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Ability to run up several flights of stairs or sprint a few hundred yards in emergency situations.
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Frequently exposed to a high level of noise in the work environment.
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Ability to stay level headed and respond quickly in stressful situations.
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Frequently exposed to a stressful work environment.
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Frequently exposed to tobacco smoke.
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Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
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Occasionally exposed to fumes or airborne particles.
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Occasionally exposed to toxic or caustic chemicals.
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Occasionally exposed to bright and or flashing lights.
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Occasionally exposed to belligerent, combative and/or intoxicated guests.
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Sufficient visual acuity to write, recognize printed materials, computer screen, and notice nonverbal behavior.
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Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.
These requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Important Notice: A resume must be submitted through our hiring portal before the closing date in order to successfully apply for this position.
CTFC is a federally chartered corporation wholly owned by the Confederated Tribes of the Colville Reservation, which is composed of twelve bands/tribes: Chelan, Chief Joseph Band of Nez Perce, Colville, Entitat, Lakes, Methow, Moses-Columbia, Nespelem, Okanogan, Palus, San Poil, and Wenatchi. CTFC is the parent corporation for Colville Tribal Forest Products and Colville Gaming LLC. The Chief Executive (CEO) of CTFC reports to a Board of Directors, made up of five members. Our team members are essential to the function of our business and the ability of other team members to successfully perform in their positions. We understand the value of the work contributed by every one of our team members and acknowledge that value through our generous benefits package and pathways to success within the organization. Without our team members' hard work and dedication, CTFC would not be the success it is today. Thank you for considering to become a member of our team!
