Top 123 Call center representative Jobs in Chelmsford, Ma

Patient Services Representative - Call Center - Lawrence, MA
The Dermatology Group —Lawrence, MA
- From $20 an hour
- 8 hour shift
- Ability to walk for extended periods
- Ability to climb stairs
- High school diploma or GED
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9d
Customer Support Representative
Zoll Medical Corporation —Chelmsford, MA
- $21.80 - $26.00 an hour
- Extended hours
- High school diploma or GED
- Computer skills
- Entry level
Contact Center Representative I
Align Credit Union —Lowell, MA
- $20 - $23 an hour
- Full-time
- Spanish
- Entry level
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Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
11d
Call Center Representative - Part Time - Second Shift
SolutionHealth —Nashua, NH
- Part-time
- High school diploma or GED
- Medical terminology
- Communication skills
- Disability insurance
- Health insurance
Call Center Representative - Lowell
Rockland Trust —Lowell, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
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Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Technical Support Data Representative II
Zoll Medical Corporation —Chelmsford, MA
- $31 - $40 an hour
- On call
- Research
- Mid-level
- Windows
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative
Cooling Unlimited, Inc. —Reading, MA
- $22 - $27 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent
Hanscom Federal Credit Union —Littleton, MA
- $22.23 - $27.79 an hour
- Extended hours
- Hybrid work
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Contact Support Center Representative
ASG —Lawrence, MA
- Weekends as needed
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Disability insurance
Quick Apply
BDC Customer Care Specialist
Route 128 Honda —Reading, MA
- $55,000 - $80,000 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Inbound Call Center Representative
Advance Call Center Technologies —Boston, MA
- $24.85 - $29.93 an hour
- Temporary
- Organizational skills
- Communication skills
- Entry level
- Work from home
Quick Apply
1d
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Patient Experience Representative - Immunology Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Associate
Johnson String Instrument —Waltham, MA
- $20 - $24 an hour
- Full-time
- Background check
- Customer service
- Office
- Paid training
- Disability insurance
Quick Apply
14d
Customer Experience Specialist
Kuhlman Electric —Danvers, MA
- $21 - $28 an hour
- Full-time
- English
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply

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Patient Services Representative - Call Center - Lawrence, MA

The Dermatology Group -
Lawrence, MA

Quick Apply

Job Details

From $20 an hour
9 days ago

Qualifications

Optimizing workflow processes
Patient question and concern management
Patient complaint handling
High school diploma or GED
Desktop applications
Productivity software
Phone triage
Phone call management
Escalation handling
Patient scheduling via phone
Entry level

Full Job Description

Position Summary:

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Pay and Hours:

Starting pay is $20 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities:

High school diploma or equivalent.
A minimum of 0-1 year in customer service, preferably in a healthcare environment
Medical Customer Service experience highly preferred.
Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

Physical Requirements:
- Occasionally required to stand, walk, and sit for extended periods.
- Use hands to handle objects, tools, or controls; reach with hands and arms.
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
- Occasionally lift, push, pull, or move up to 20 pounds.
Vision Requirements:
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

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Refine Your Search

call center representative jobs in chelmsford, ma

Patient Services Representative - Call Center - Lawrence, MA

Customer Support Representative

Contact Center Representative I

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Call Center Representative - Part Time - Second Shift

Call Center Representative - Lowell

Customer Service Representative - Billing

Patient Experience Representative- ORL Call Center

Technical Support Data Representative II

Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm

Customer Service Representative

Call Center Agent

Contact Support Center Representative

BDC Customer Care Specialist

Inbound Call Center Representative

Call Center Representative

Patient Experience Representative - Immunology Call Center

Call Center Representative

Customer Service Associate

Customer Experience Specialist

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