Top 483 Guest services Jobs in Cherokee, Nc

Casino Services Representative Level 1
Harrahs Cherokee Casino Resort —Cherokee, NC
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Employee discount
- Referral program
Quick Apply
22h
Hotel Front Desk Clerk
Harrah's Cherokee Casino Resort —Cherokee, NC
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Hotel Dual Rate Front Desk Clerk
Harrah's Cherokee Casino Resort —Cherokee, NC
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
GUEST SERVICES REPRESENTATIVE
Kampgrounds Of America —Cherokee, NC
- $12 an hour
- Temporary
- Inventory management
- English
- Office
Quick Apply
GUEST GUIDE
Kampgrounds Of America —Cherokee, NC
- $12 an hour
- Temporary
- Customer service
- English
- Office
Quick Apply
Front Desk Associate
Fairfield Inn & Suites —Cherokee, NC
- $14 an hour
- Part-time
- In person
- Hotel
- Computer skills
- In-person
- Employee discount
Quick Apply
4d
Front Desk Concierge
OneSpaWorld —Cherokee, NC
- $17.00 - $20.68 an hour
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
Host
Ruth's Chris —Cherokee, NC
- Restaurant
- Entry level
- Health insurance
- Employee assistance program
Key Clerk at the Cherokee Hotel at Harrah's - Cherokee, NC
12 Oaks Parking —Cherokee, NC
- From $17 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Quick Apply
Valet Attendant/Bell Person at The Cherokee Hotel at Harrah's - Cherokee, NC
12 Oaks Parking —Cherokee, NC
- $14 - $20 an hour
- Part-time
- 18 years or older
- Hotel
- Driver's License
Quick Apply
Receptionist/Part-Time,PRN Available
SYLVA OPERATIONS LLC —Sylva, NC
- Part-time
- Sanitation
- HIPAA
- English
Quick Apply
SOLO Southeast Wilderness Medicine - Assistant Manager
Nantahala Outdoor Center —Bryson City, NC
- $17 - $25 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Mid-level
Quick Apply
Pool Manager
Westgate Resorts —Gatlinburg, TN
- $60,000 - $65,000 an hour
- Full-time
- Background check
- Management
- Pass drug screening
- Paid holidays
- Health insurance
Housekeeping
Cataloochee Ranch —Maggie Valley, NC
- From $17 an hour
- Full-time
- Background check
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Bartender
UltraStar Multi-tainment Center —Cherokee, NC
- $11 - $14 an hour
- Part-time
- Bar
- Basic math
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Licensed Massage Therapist
Homegrown Fitness + Recovery —Franklin, NC
- $49 - $84 an hour
- Part-time
- Background check
- Private practice
- Anatomy knowledge
- Wellness program
- Employee discount
Quick Apply
Front Desk Clerk
Hilton Grand Vacations —Cashiers, NC
- Weekends as needed
- Computer literacy
- Writing skills
- English
- Employee stock purchase plan
- Health insurance
Steward/Dishwasher
Cataloochee Ranch —Maggie Valley, NC
- From $17 an hour
- 8 hour shift
- Background check
- Cooking
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Tour Guide & Animal Care Full-Time
Winchester Creek Farm —Waynesville, NC
- $14 - $16 an hour
- Extended hours
- Background check
- Inventory management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Mountain Coaster and Tubing Supervisor
Ober Mountain —Gatlinburg, TN
- $18 - $21 an hour
- Weekends as needed
- 18 years or older
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d

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guest services jobs near cherokee, nc

Casino Services Representative Level 1

Harrahs Cherokee Casino Resort -
Cherokee, NC

Quick Apply

Job Details

Part-time
22 hours ago

Benefits

Employee discount
Referral program

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Copy machines
Basic math
English
Windows
High school diploma or GED
Fax machines
Typing
Faxing

Full Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Casino Services Representative

DIVISION: Marketing

DEPARTMENT: Caesars Rewards

GRADE/FLSA STATUS: H9 - Non-Exempt

BADGE TYPE/COLOR: Key - Blue

REPORTS TO: Supervisor, Casino Services; Dual Rate Supervisor, Casino Services

SUPERVISES: NA

JOB SUMMARY:

Ensure that the Caesars Rewards Center operates in a friendly, efficient, and productive manner as players access program benefits and participate in play-based floor promotions and programs. Open and update Caesars Rewards accounts and provide guest information and research services to all patrons while utilizing Caesars Rewards programs. Assist in the execution of casino promotions and special events in various locations.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):

Create, verify, and update guest accounts, ensuring database accuracy while conducting basic research on account activity and offers
Greet and delight guests with outstanding service, providing information on casino programs, amenities, and the Caesars Rewards program
Demonstrate high levels of Spotlight service skills consistently
Assist guests with Caesars Rewards, Enrollment Kiosk, and Promotions Kiosk transactions
Offer and promote the Caesars Rewards VISA card
Greet motorcoaches as needed per volume
Issue promotional amenities and downloadable incentives, maintaining accurate control over the issuance
Present an upbeat and positive attitude to create fun and excitement while assisting with motorcoaches, entertainment, special events, and promotions
Proactive with incidents and issues, ensuring resolution with Team Members and guests
Participative member of the team by volunteering and being involved in buzz sessions, projects, and committees by providing input and suggestions
Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events
Other duties as requested to deliver excellent service
Maintain an environment of readiness by managing supplies, cleanliness, and property collateral
Create a unique and memorable visit by working with multiple departments and Team Members throughout the casino to execute a seamless guest interaction
Help with the execution of slot tournaments
Assist with WSOP registration, including money-handling duties when needed
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Flexible to work additional hours, shifts, and days off when needed, and flexible with daily assignments
Flexible to learn and adapt to changing technology used in the execution of job duties pertaining to Caesars Rewards
Flexible to greet and sign up guests using mobile devices at varying locations on and off the property
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

Achieves Expectation rating on last performance appraisal (must complete 120 days as a Level 1 with AE or above rating)
Demonstrate advanced proficiency in all Level 1 duties by passing the Level 2 test
Proficiently utilize current and future Caesars Rewards programs (e.g., CMS, Experience Center, eBank, Kiosk Operation) to research offers, give accurate explanations, and answer guest inquiries
Defuse and handle guest disputes, de-escalate when possible, and involve a supervisor when necessary
Perform troubleshooting, cleaning, and restocking tasks on Caesars Rewards Enrollment and Promotions Kiosks, as well as any future technology needed for Caesars Rewards operations
Work with crowd control

MINIMUM QUALIFICATIONS:

A high school diploma or GED is required
Six months of experience in guest service, computer usage, or sales is preferred
Must demonstrate the following essential knowledge and skills:
Proficiency in the use of Windows-based office software, including Microsoft Office (Word, Excel, PowerPoint, and Outlook), typing with accuracy and efficiency
Detail-oriented, with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment while remaining adaptable and eager to learn
The ability to subtract, multiply, and divide numbers is essential
Neat, professional appearance with excellent personal hygiene
Get along with co-workers and work as a contributing member of a team
Organization and time management skills
Excellent oral, written, and public communication skills
*Knowledge of Caesars Rewards programs and hardware

*Not required at time of hire; may be learned in the probationary period

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Must be physically mobile with reasonable accommodations and able to move in and around the casino floor
Must be able to respond to visual and aural cues
Must be able to operate in mentally and physically stressful situations
Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds
Must be able to stand for an extended period of time, up to and including the entirety of one's shift
Must have the manual dexterity and coordination to operate office equipment, including PC/Tablet computers, fax machines, photocopiers, and Kiosks
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary 9.25.25

Benefits:

Employee discount
Referral program

Work Location: In person

Quick Apply

Refine Your Search

guest services jobs in cherokee, nc

Casino Services Representative Level 1

Hotel Front Desk Clerk

Hotel Dual Rate Front Desk Clerk

GUEST SERVICES REPRESENTATIVE

GUEST GUIDE

Front Desk Associate

Front Desk Concierge

Host

Key Clerk at the Cherokee Hotel at Harrah's - Cherokee, NC

Valet Attendant/Bell Person at The Cherokee Hotel at Harrah's - Cherokee, NC

Receptionist/Part-Time,PRN Available

SOLO Southeast Wilderness Medicine - Assistant Manager

Pool Manager

Housekeeping

Bartender

Licensed Massage Therapist

Front Desk Clerk

Steward/Dishwasher

Tour Guide & Animal Care Full-Time

Mountain Coaster and Tubing Supervisor

I want to receive the latest job alert for guest services in cherokee, nc

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