Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk II
United States Cold Storage Inc —Camden, NJ
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
3d
Help Desk Support Technician II
Silvi Concrete Products, Inc. —Fairless Hills, PA
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Level 2 Field Services Technician
AVASO Federal Solutions Inc —Philadelphia, PA
- $60,000 - $62,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
$60,000 - $75,000 a year
Quick Apply
3d
Maintenance Technician
Prologis —Mount Laurel, NJ
Requires a valid New Jersey driver’s license, good driving record, ability to travel to multiple properties and adherence to company policies with vehicle usage…
$35.00 - $48.61 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support technician ii in cherry hill, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician ii jobs near cherry hill, nj

Helpdesk Tier 2

TGIPOWER LLC
Cherry Hill, NJ

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer support

Full Job Description

Job Title: Helpdesk Tier 2

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

Responsibilities:

Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
Ensure performance metrics are met or exceeded.
Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
Simulates and recreates user issues to resolve operational difficulties.
Recommends system modifications, if required, to reduce user problems.
Escalates more complex issues, as appropriate, to senior level technicians.
Promote and encourage a “one team” attitude at all levels internally and externally.
Extremely Service oriented.
Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses.

Qualifications:

Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group ad Security Policy Management
Exchange & Office 365 Account Administration
Basic Network Troubleshooting, Troubleshooting of Internet Connectivity.
Network Appliances: Firewalls, Routers, Managed Switches
All Desktop Operating Systems: 7, 8, 10 Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
Virtualization with Microsoft Hyper-V and/or VMWare experience a plus
Office 365 Administration
MSP (Managed Service Provider) experience
2-3 years of IT experience

Skills:

Excellent written and verbal communications skills.
Excellent troubleshooting skills, able to follow instructions.
Strong documentation skills and creating standard operating procedures.
Professional demeanor

Job Type: Full-time

Salary: $65,000 - $75,000 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-Person: Cherry Hill, NJ

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Quick Apply

Refine Your Search

desktop support technician ii jobs in cherry hill, nj

Helpdesk Tier 2

IT Service Desk II

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Help Desk Support Technician II

Level 2 Field Services Technician

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician ii in cherry hill, nj

Explore jobs in more locations

Job Title: Helpdesk Tier 2

Job Seeker Tools

Employer Tools

Browse

Stay Connected