Top 5 Helpdesk technician ii Jobs in Cherry Hill, Nj

Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
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7d
Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Help Desk Support Technician II
Silvi Concrete Products, Inc. —Fairless Hills, PA
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance

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Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls.
$65,000 - $75,000 a year
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MARLIN LEASING CORPORATION —Mount Laurel, NJ
Strong communication skills and the ability to explain technical issues clearly to non-technical users. The successful candidate will support server and desktop…
$95,000 - $115,000 a year
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Sr. Help Desk Support Analyst (MSP) - Lvl 2

D2 Integrated Solutions
Oreland, PA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
7 days ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Referral program
Retirement plan

Qualifications

Network troubleshooting
IT user and group management
Interpersonal skills
Automation software
Windows
Managing clients in a customer support role
Cloud service support
Attention to detail
Productivity software support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
WAN
SharePoint
Desktop administration
CompTIA A+
Ticketing system technical support
VPN

Full Job Description

We are looking for a Senior Help Desk Technician who takes full ownership of client support outcomes in a fast-paced Managed Services Provider (MSP) environment. You will serve as a key member of our technical support team, responsible for delivering timely, high-quality troubleshooting and resolution of IT issues for our end clients.

You thrive with a high sense of urgency, strong attention to detail, and consistent execution — while delivering exceptional customer service and thinking on your feet to resolve issues quickly. As a trusted client-facing technician, you will ensure clients receive reliable support that keeps their businesses running smoothly.

If you are accountable, proactive, and passionate about solving problems while building strong client relationships, we want to hear from you.

Key Responsibilities

Ticket & Phone Support Ownership

Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
Own support tickets from initial intake through resolution (or proper escalation), maintaining accountability within our ticketing system and meeting SLA targets.
Provide clear, professional communication to clients throughout the support process, explaining technical concepts in easy-to-understand terms.
Troubleshoot and support Active Directory, Microsoft 365 (including Exchange, Teams, and licensing), SharePoint/OneDrive, desktop applications, LAN/WAN connectivity, and common end-user hardware/software issues.

Technical Troubleshooting & Resolution

Diagnose and resolve incidents involving Windows workstations, Office applications, email, file access, printing, and network connectivity.
Perform root cause analysis for recurring issues and contribute to preventive solutions.
Document all work thoroughly in the PSA/RMM system, including steps taken, resolution details, and knowledge base articles for future reference.
Collaborate with engineers on escalated issues while continuing to expand your skillset and support junior team members when appropriate.

Client Experience & Continuous Improvement

Deliver exceptional customer service with a calm, helpful demeanor — de-escalating situations and building long-term client trust.
Identify opportunities to improve support processes, documentation, and client self-service resources.
Participate in team knowledge sharing, training sessions, and contribute to internal documentation.
Proactively monitor and follow up on open tickets to ensure timely resolution and client satisfaction.

Required Skills & Experience

3–5+ years of Help Desk or technical support experience in an MSP, IT services, or multi-client environment, with demonstrated advanced troubleshooting ability.
Solid working knowledge of Microsoft 365 administration and troubleshooting, Active Directory / Entra ID user and group management, Windows 10/11 desktop support, SharePoint/OneDrive, and networking (LAN/WAN, Wi-Fi, VPN).
Experience working within a Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) platform (Autotask preferred).
Strong customer service orientation with excellent verbal and written communication skills.
Ability to manage multiple tickets simultaneously while maintaining SLA compliance and attention to detail.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent.
Experience with Intune, Autotask, ConnectWise, or similar tools.
Familiarity with security tools (EDR, email filtering) and basic compliance concepts.

What We’re Looking For (Key Traits)

Ownership & Accountability: You take full responsibility for your tickets and client outcomes.
High Urgency & Initiative: You respond quickly, follow through, and proactively prevent issues where possible.
Detail-Oriented & Consistent: You produce accurate documentation and thorough resolutions.
Adaptability & Problem-Solving: You think on your feet and develop practical solutions under pressure.
Strong Customer Service Mindset: You are patient, empathetic, and skilled at de-escalating and building trust with clients.
Team Player: You collaborate well, ask for help when needed, and support team growth.
Understanding of B2B Service Relationships: You treat every interaction as an opportunity to strengthen client partnerships.

Benefits

Competitive salary with performance incentives
Health insurance
Paid time off and company holidays
Professional development and certification support
Opportunity to grow within a growing MSP with real impact on clients and the company

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Microsoft 365 Admin: 3 years (Preferred)

Work Location: In person

Quick Apply

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helpdesk technician ii jobs in cherry hill, nj

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Helpdesk Tier 2

Help Desk Support Technician II

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