Top 8 Technical support manager Jobs in Cherry Hill, Nj

Technical Support Manager
Keystone Technologies Inc —Lansdale, PA
- Full-time
- Engineering
- Mid-level
- Travel
- Disability insurance
- Health insurance
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- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
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- $180,000 - $200,000 a year
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- 5 years
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- Health insurance
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- Full-time
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- Windows
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Temple University Health System —Philadelphia, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years

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Technical Support Manager

Keystone Technologies Inc -
Lansdale, PA

Apply Now

Job Details

Full-time
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Engineering
Mid-level
Organizational skills

Full Job Description

Travel: For local or hybrid candidates, infrequent travel may be required, typically fewer than two times per year. For remote candidates, up to 25% travel to Headquarters in Lansdale, PA may be required as needed to support onsite collaboration with the team.

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Our Core Values

Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Technical Support Manager plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position oversees the Technical Support team to regulate the workload for customer, rep, and sales team inquiries involving support for specifications, wiring, troubleshooting, and handling field issues.

Your Impact:

Manage Technical Support team to provide adequate phone and email support coverage, such that all requests are resolved or escalated in a timely and effective manner

Ensure training of new hires and existing team members regarding Technical Support processes and product knowledge

Collaborate with cross-functional teams as needed to ensure solutions are thoughtful, well-rounded, efficient, and aligned with business and customer needs

Develop and maintain reporting metrics/dashboards

Facilitate negotiations for field labor and material claims

Grow the team by shaping the right structure, setting up and upholding practical standard operating procedures, cultivating a positive culture, and creating an environment where people can do their best work

Receive inbound technical-related phone calls and emails and walk customers through the necessary steps to find a resolution

What you bring:

Bachelor’s degree in engineering, business, or related field preferred; equivalent work experience will also be considered

3+ years of experience managing and developing technical teams required, preferably in lighting

Adequate tenure in customer relations, technical support, and/or call center management roles
Demonstrated ability to thoughtfully manage and develop technical teams
Ability to build rapport and maintain positive working relationships
Exceptional client/customer engagement skills
Advanced organizational skills and keen attention to detail
Strong computer literacy and proficiency in Microsoft Office applications
Effective listening and problem-solving skills
Excellent project management skills
Understanding of technical products (electrical and lighting related product knowledge preferred)
Uphold and implement Keystone’s Core Values, consistently aligning actions and decisions that reflect the core principles

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

Apply Now

Refine Your Search

technical support manager jobs in cherry hill, nj

Technical Support Manager

IT Technical Support Supervisor

Program Manager/Training Lead

URBN Executive IT Support Lead

Venue Technology Supervisor - Freedom Mortgage Pavilion

SAP Support Manager

Revenue Cycle Training Lead

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