Top 42 Mortgage manager Jobs in Cherry Hill Nj

Supervisor, Customer Resolution
Freedom Mortgage —Marlton, NJ
- Full-time
- Remote
- 5 years
- Mid-level
- High school diploma or GED
4d
Mortgage Area Manager, NJ
Citizens Financial Group —Marlton, NJ
- $65,000 - $85,000 a year
- Full-time
- Background check
- 7 years
- Bachelor's degree
- Health insurance
- Dental insurance
Mortgage Market Manager, NJ
Citizens Financial Group —Marlton, NJ
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Compliance Oversight Manager - Real Estate Secured Servicing
TD Bank —Mount Laurel, NJ
- $91,000 - $145,600 a year
- Full-time
- Microsoft Excel
- 5 years
- Basic math
- Health insurance
- Paid time off
Wholesale Mortgage Account Manager
Filo Mortgage —West Conshohocken, PA
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Executive Sales Positions/Sales Manager/Mortgage Loan Originator NMLS required
Pinnacle Mortgage Corporation —Philadelphia, PA
- $80,000 - $144,000 a year
- Full-time
- Remote
- Mid-level
- Residential
- US work authorization
- Paid training
- Health insurance
Quick Apply
Supervisor of Post Closing Mortgage Operations
New Jersey Housing and Mortgage Finance Agency —Trenton, NJ
- $79,596.70 - $112,011.55 a year
- Full-time
- Writing skills
- Mid-level
- Office
3d
VP, CRE Relationship Manager
Customers Bank —Philadelphia, PA
- Full-time
- 5 years
- Office
- Finance
Branch Manager, East PA Market, Lower Bucks Area
JPMorganChase —Philadelphia, PA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Universal Supervisor Floating - Cherry Hill
Firstrust Bank —Cherry Hill, NJ
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
4d
Citizens Branch Manager
Citizens Financial Group —Philadelphia, PA
- Weekends as needed
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Manager, Finance
Freedom Mortgage —Marlton, NJ
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Office
REO Portfolio Manager - Mortgage Insurance
Essent Guaranty, Inc. —Radnor, PA
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
Store Mgr II - Woodhaven RD, Philadelphia PA (Full Time)
TD Bank —Philadelphia, PA
- $91,000 - $136,240 a year
- Full-time
- Writing skills
- Basic math
- Office
- Health insurance
- Paid time off
Store Manager III - MacDade Mall PA (Full Time)
TD Bank —Holmes, PA
- $115,400 - $173,160 a year
- Full-time
- 5 years
- Writing skills
- Basic math
- Health insurance
- Paid time off
Assistant Store Manager - Feasterville PA (Full Time)
TD Bank —Feasterville, PA
- $29.75 - $44.50 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Paid time off
Integrations Manager - Title Insurance
Essent Guaranty, Inc. —Radnor, PA
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Branch Leader I/II - West Deptford Branch
Truist Bank —Thorofare, NJ
- $51,430 - $85,500 a year
- Full-time
- Background check
- English
- Mid-level
- AD&D insurance
- Paid holidays
5d
Retail Banking Manager
Accenture —Philadelphia, PA
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Retail Banking Senior Manager
Accenture —Philadelphia, PA
- $122,700 - $338,300 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Paid holidays
- Disability insurance

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mortgage manager jobs near cherry hill nj

Supervisor, Customer Resolution

Freedom Mortgage -
Marlton, NJ

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Job Details

Full-time
4 days ago

Qualifications

Escrow
Compliance with loan regulations
Federal Housing Administration (FHA) loans
Spreadsheets
Foreclosure prevention
FNMA
Veterans Affairs (VA) loans
Loan loss mitigation
Database software proficiency

Full Job Description

Summary:

The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints.

Essential Job Duties and Responsibilities:

Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s).
Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues.
Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues.
Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers.
Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes.
Follow up with all necessary parties to close out calls and to ensure resolution.
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
Maintain confidentiality of customer’s nonpublic information.
Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Deep operational knowledge
Strong problem-solving and critical thinking skills, with an attention to detail
Experience in handling complex customer issues
Excellent communication & negotiation skills
Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information
Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration

Education and/or Experience:

High School Degree and Five (5) years of experience or equivalent combination of education and experience.
Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Remote

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Refine Your Search

mortgage manager jobs in cherry hill nj

Supervisor, Customer Resolution

Mortgage Area Manager, NJ

Mortgage Market Manager, NJ

Compliance Oversight Manager - Real Estate Secured Servicing

Wholesale Mortgage Account Manager

Executive Sales Positions/Sales Manager/Mortgage Loan Originator NMLS required

Supervisor of Post Closing Mortgage Operations

VP, CRE Relationship Manager

Branch Manager, East PA Market, Lower Bucks Area

Universal Supervisor Floating - Cherry Hill

Citizens Branch Manager

Manager, Finance

REO Portfolio Manager - Mortgage Insurance

Store Mgr II - Woodhaven RD, Philadelphia PA (Full Time)

Store Manager III - MacDade Mall PA (Full Time)

Assistant Store Manager - Feasterville PA (Full Time)

Integrations Manager - Title Insurance

Branch Leader I/II - West Deptford Branch

Retail Banking Manager

Retail Banking Senior Manager

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