Top 2671 Patient experience manager Jobs in Cherry Hill Nj

Manager Patient Experience
Capital Health —Trenton, NJ
- $78,769.60 - $102,960.00 a year
- Full-time
- Hospital
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
1d
Manager Ambulatory Operations
Cooper University Hospital —Cherry Hill, NJ
- $34 - $56 an hour
- Full-time
- Customer service
- HIPAA
- 3 years
- Health insurance
- Dental insurance
8d
Director, Patient Satisfaction
BAYADA Home Health Care —Pennsauken, NJ
- $130,000 - $140,000 a year
- Remote
- 5 years
- Computer literacy
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
MANAGER AMBULATORY OPERATIONS
Cooper University Health Care —Cherry Hill, NJ
- Full-time
- Customer service
- HIPAA
- 3 years
- Health insurance
- Dental insurance
7d
Lead X-Ray Technologist - Full time, Days
South Jersey Radiology —Mount Laurel, NJ
- $38 - $43 an hour
- Full-time
- Anatomy knowledge
- Computer literacy
- HIPAA
- Profit sharing
- Disability insurance
Quick Apply
Capital Health LIFE Clinical Hiring Event - JULY 16
Capital Health —Bordentown, NJ
- $86,964.80 - $113,672.00 a year
- Full-time
- Nursing
- Management
- RN License
- Free parking
- AD&D insurance
9d
Physical Therapist
CarePath Injury Centers of Pennsylvania —Ridley Park, PA
- $85,000 - $103,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Paid holidays
- Health insurance
Quick Apply
3d
Assistant Nurse Manager, ICU, Full-time Nights, VOLOL Camden
Virtua Health —Camden, NJ
- $98,700 - $158,398 a year
- Full-time
- Nursing
- RN License
- Inventory management
- AD&D insurance
- Disability insurance
Center Manager Physical Therapist $10K Sign on Bonus!
NovaCare Rehabilitation —Philadelphia, PA
- $90,000 - $100,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
9d
General Dentist
Drs. Rosen & Dworkin —Marlton, NJ
- $250,000 - $350,000 a year
- Full-time
- Private practice
- Dental office
- Surgery
- Continuing education credits
- Health savings account
Quick Apply
10d
Physical Therapist Assistant
Reliant Rehabilitation —Mount Laurel, NJ
- $32 - $42 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Physical & Rehabilitation Medicine
- Loan repayment program
- Health insurance
Dental Assistant with X-Ray Certification
ProSmile —Mullica Hill, NJ
- $21 - $25 an hour
- Weekends as needed
- CPR Certification
- Anatomy knowledge
- Dental office
- Health savings account
- AD&D insurance
Quick Apply
Physical Therapist
Reliant Rehabilitation —Yeadon, PA
- $44 - $49 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Physical & Rehabilitation Medicine
- Loan repayment program
- Health insurance
Part Time Harm Reduction Nurse Practitioner
Prevention Point Philadelphia —Philadelphia, PA
- Overtime
- Spanish
- Addiction Medicine
- Certified Nurse Practitioner
- Health insurance
- Dental insurance
Quick Apply
Harm Reduction Nurse Practitioner
Prevention Point Philadelphia —Philadelphia, PA
- $120,000 - $150,000 a year
- Overtime
- Spanish
- Nursing
- English
- Relocation assistance
- Professional development assistance
Quick Apply
Board Certified Behavior Analyst (BCBA)
NeurAbilities —Bala-Cynwyd, PA
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Up to 50% travel
- Continuing education credits
- AD&D insurance
Quick Apply
10d
Occupational Therapist
ADVANCED REHABILITATION SYSTEMS —Delran, NJ
- From $35 an hour
- Part-time
- Management
- Hospital
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
CT Tech Trainee (Must have Radiology License)
New Jersey Imaging Network —Haddon Heights, NJ
- $39 - $45 an hour
- Overtime
- BLS Certification
- HIPAA
- Clinic
11h
Physical Therapist
NeuroRestorative —Delran, NJ
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Bachelor's degree
- Paid holidays
- Paid time off
Veterinary Technician- OVERNIGHT Clinical Manager for Emergency and Critical Care
Philadelphia Animal Specialty & Emergency (PASE) —Philadelphia, PA
- $26 - $40 an hour
- Overnight shift
- Background check
- ICU experience
- Administrative experience
- Continuing education credits
- Health insurance
Quick Apply

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Manager Patient Experience

Capital Health -
Trenton, NJ

Apply Now

Job Details

Full-time
$78,769.60 - $102,960.00 a year
1 day ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Prescription drug insurance
Pet insurance

Qualifications

Customer communication
Staff supervision
Workplace dispute resolution
Patient advocacy
Bachelor's degree
Health insurance knowledge
Project management experience in healthcare
Computer skills
Medical terminology

Full Job Description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$78,769.60 - $102,960.00

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job):

Assumes responsibility for coordinating and implementing guest services activities to improve patient, visitor, employee and physician relations. Supervises and oversees the daily operations of Patient Experience Representatives. Assists Director Patient Experience with the design and consistent execution of the elements of a contemporary patient experience program. Provides customer service training/education to key stakeholders. Coordinates an integrated guest satisfaction improvement programs with input from Capital Health leadership, physicians, front-line staff, and customers.

MINIMUM REQUIREMENTS:

Education: Bachelor's Degree in healthcare- or business-related field.

Experience: Three years' experience in a patient advocate/guest relations role in a healthcare environment, including one year of solid supervisory or project management experience.

Knowledge and Skills: Strong oral and written communication skills. Demonstrated use of conflict resolution skills. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Medical insurance and medical terminology.

Special Training: Training in healthcare/customer service with proven leadership experience. Intermediate computer and analytical skills. Nursing experience preferred.

ESSENTIAL FUNCTIONS:

Oversees concierge services to ensure that CH provides a comprehensive program to achieve maximum customer satisfaction while complying with all Capital Health policies and all regulatory requirements. Ensures staff handles all interactions with the highest level of hospitality and professionalism for all guests. Assigns duties and reinforces a hospitality approach for a positive first impression.
Observes performance and coaches staff on daily basis to ensure adherence to procedures and to provide high levels of guest satisfaction.
Successfully interacts in stressful situations with patients and their families to ensure high quality outcomes. Exercises discretion and judgment while investigating all concerns and issues to bring about resolutions that balance, to the extent possible, patient satisfaction with organizational needs.
Provides accurate information to patients and families on Patient Rights. Communicates effectively while being sensitive to an educationally and culturally diverse population. Clearly communicates details of Advance Directives, living wills and durable powers of attorney for health care as requested and seeks expert resources as necessary.
Actively encourages input from staff on providing exceptional customer service to our patients, families, staff and physicians. Communicates recommendations and, when appropriate, implements workable suggestions.
Effectively trains staff to project a positive and outgoing attitude by providing seamless guest recovery when necessary and a passionate approach to customer service.
Drives systems and standards of the guest relations program through coaching and role modeling desired behaviors in interactions with staff, patients and families. Assists with proven patient satisfaction strategies; enhances visibility through frequent visits, engages staff, physicians and patients, and provides feedback and coaching opportunities.
Documents accurately each patient/family interaction when entering data into patient complaint/compliment tracking system. Ensures accurate record keeping, tracking and trending of patient issues to present reports upon the request of various regulatory personnel.
Appropriately schedules staff and adjusts staff schedules based on patient needs and oversees equitable distribution of assignments. Evaluates performance and ensures competence of staff as required by CH guidelines and timeframes.
Assists the Director of Patient Experience in the development of annual budgets within CH guidelines and timeframe. Monitors budgets for appropriate utilization of resources as evidenced by CH financial reports. Demonstrates proactive vigilance in identifying opportunities for review enhancement and cost reduction.
Assists the Director of Patient Experience in planning and executing Best Practice and new initiatives for patient satisfaction at Capital Health.
Facilitates patient engagement initiatives with other medical staff and supports the Patient Experience process with customers to improve and sustain HCAHPS scores.
Participates in multi-disciplinary teams and collaborative patient satisfaction projects. Attends in-service training and seminars to stay abreast of best practices for patient satisfaction
Performs chart review for complaints and grievances.
Coordinates effective implementation of language access, communication procedures, and procedures for providing reasonable modifications for individuals with disabilities.
Acts in capacity as a Section 1557 coordinator.
Attends staff meetings to provide unit updates with regard to patient experience initiatives and HCAHPS scores. Provides coaching to employees with direct patient care (nurses, techs, EVS, transport) for service recovery as needed. Coordinates family meetings as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequent physical demands include: Sitting , Standing
Occasional physical demands include: Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
Continuous physical demands include: Walking
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

This position is eligible for the following benefits:

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)

Healthcare FSA

Dependent Care FSA

Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance

Voluntary Life Spouse

Voluntary Life Employee

Voluntary Life Child

Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.

Apply Now

Refine Your Search

patient experience manager jobs in cherry hill nj

Manager Patient Experience

Manager Ambulatory Operations

Director, Patient Satisfaction

MANAGER AMBULATORY OPERATIONS

Lead X-Ray Technologist - Full time, Days

Capital Health LIFE Clinical Hiring Event - JULY 16

Physical Therapist

Assistant Nurse Manager, ICU, Full-time Nights, VOLOL Camden

Center Manager Physical Therapist $10K Sign on Bonus!

General Dentist

Physical Therapist Assistant

Dental Assistant with X-Ray Certification

Physical Therapist

Part Time Harm Reduction Nurse Practitioner

Harm Reduction Nurse Practitioner

Board Certified Behavior Analyst (BCBA)

Occupational Therapist

CT Tech Trainee (Must have Radiology License)

Physical Therapist

Veterinary Technician- OVERNIGHT Clinical Manager for Emergency and Critical Care

I want to receive the latest job alert for patient experience manager in cherry hill nj

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SUMMARY (Basic Purpose of the Job):

MINIMUM REQUIREMENTS:

ESSENTIAL FUNCTIONS:

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

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