Customer Service Representative I
Hampton Roads Transit —Norfolk, VA
- $20 an hour
- Overtime
- High school diploma or GED
- Driver's License
- Data entry
SVBGH Guest Relations Representative
Sentara Hospitals —Virginia Beach, VA
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- 403(b) matching
- Paid parental leave
Quick Apply
8d
Entry Level Customer Service Representative
HHV —Virginia Beach, VA
- $35,000 - $55,000 a year
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
1d
Office Clerk
Chesapeake Regional Medical Center —Chesapeake, VA
- Hospital
- Customer service
- Office
- Flexible schedule
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE
Cascade Residential Servi —Chesapeake, VA
- Full-time
- In person
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative
Liberty Military Housing —Norfolk, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
8h
Customer Service Representative - Midway
Liberty Military Housing —Virginia Beach, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
Guest Relations Representative
Sentara Hospitals —Hampton, VA
- Full-time
- Acute care
- Surgery
- Hospital
- 403(b) matching
- Paid parental leave
Quick Apply
Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Customer Service Representative - Oceana
Liberty Military Housing —Virginia Beach, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
Customer Service Representative- Norfolk Crossing
Liberty Military Housing —Norfolk, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
Community Relations Liaison
Chesapeake Regional Healthcare Center —Chesapeake, VA
- Hospital
- Customer service
- Mid-level
Quick Apply
Customer Support Representative
Culligan 294VA —Portsmouth, VA
- $17 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Transporter, Lead
Chesapeake Regional Medical Center —Chesapeake, VA
- Management
- Hospital
- Customer service
Quick Apply
Assistant Property Manager II - Little Creek
Liberty Military Housing —Virginia Beach, VA
- $25.00 - $28.50 an hour
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Mid-level
- AD&D insurance
- Paid holidays
Director of General Services
City of Portsmouth —Portsmouth, VA
- $134,828.32 - $152,979.78 a year
- Full-time
- Background check
- Clean driving record
- Office
- Disability insurance
- Health insurance
Oncology Sales Representative - Richmond/Southern Virginia
Merck —Virginia Beach, VA
- $142,400 - $224,100 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
2d
Branch Coordinator - TELEWORK
Apria Healthcare LLC —Hampton, VA
- $16.66 - $20.97 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- Basic math
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Matthew Sanderson - State Farm Agent —Virginia Beach, VA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
14d
Customer Relations Representative - State Farm Agent Team Member
Jeff Brittain - State Farm Agent —Suffolk, VA
- $18 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Customer Service Representative I

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$20 an hour

Qualifications

Computer operation
Avaya
Phone communication
In-person customer service
High school diploma or GED
Driver's License
Customer engagement
Desktop applications
Data entry
Telephone systems
Public relations
Productivity software
Computer-aided dispatch (CAD) software
Office record organization

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hourly Wage: $20.00

Answers phone inquiries and obtains information for customers, the general public, visitors, and other interested parties. Provides information pertaining to stops, routes, schedules, fares, and other HRT services with complete information and recommendations tailored to meet customers’ needs. Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Uses Call Center multi-line phone system software.
Uses CAD/AVL software, CAS, websites, route-schedule lists, bus stop lists, and mobile fare payment software, and lost and found database.
Answers phone inquiries on routes, schedules, tracking, fares, fare payment options and assistance, hours of operation, trip planning, activities, facility locations, lost and found and other HRT services with complete information and recommendations tailored to meet customers' needs.
Facilitates language translation assistance.
Assists customers in establishing mobile fare payment accounts and with enrollment in other services (Tier I support).
Provides excellent customer service to internal and external customers.
Picks up lost and found from designated locations.
Engages customers at transit locations in support of efforts to disseminate information and capture customer feedback as directed.
Serves as backup switchboard operator/receptionist.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Complies with HRT policies.
Performs other duties as required.

Required Knowledge, Abilities and Skills essential to Job Functions:

Possess excellent communication skills, people skills and a clear, pleasant telephone voice; knowledge of customer service and public relations techniques, principles and practices; general knowledge of the Hampton Roads area; able to deal effectively with the public; ability to understand and follow written and oral directions; able to keep simple records; ability to operate standard office equipment. Must be detailed oriented, good organizational and follow- up skills. Patience and enthusiasm for challenges and change. Knowledgeable of Microsoft suite.

Required software knowledge and skills essential to job functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications :

Microsoft Suite

CAD/AVL

Mobile Fare Payment software

Avaya Phone System

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

A high school diploma or GED certificate supplemented by training in data entry.

Required Experience:

One year of providing quality customer service to include general office experience and data entry.

Licenses or Certificates :

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

Must be able to read, write; must successfully demonstrate knowledge of office and telephone protocol and ability to read and interpret schedules, media releases, etc. Ability to deal with customers in an efficient polite manner. Must have excellent computer. This position is classified as essential personnel.

FLSA Status:

Non-Exempt

Physical Demands:

Work requires extensive operation of a keyboard device and use of telephone. Must be able to lift up to 25 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Non-Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

customer relations representative jobs in chesapeake, va

Customer Service Representative I

SVBGH Guest Relations Representative

Entry Level Customer Service Representative

Office Clerk

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Customer Service Representative - Midway

Guest Relations Representative

Customer Service Manager

Customer Service Representative - Oceana

Customer Service Representative- Norfolk Crossing

Community Relations Liaison

Customer Support Representative

Patient Transporter, Lead

Assistant Property Manager II - Little Creek

Director of General Services

Oncology Sales Representative - Richmond/Southern Virginia

Branch Coordinator - TELEWORK

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer relations representative in chesapeake, va

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