Top 74 Customer service manager Jobs in Chesapeake, Va

Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Remote Facility Maintenance Customer Service Account Manager
Allied National Services —Chesapeake, VA
- Full-time
- Remote
- Mid-level
- Military encouraged
- Organizational skills
- Opportunities for advancement
Quick Apply
Client Services Manager
Confidential —Chesapeake, VA
- Full-time
- Customer service
- Mid-level
- Administrative experience
Quick Apply
Call Center Manager
GERC —Virginia Beach, VA
- $43,137.36 - $51,950.38 a year
- Weekends as needed
- Hospitality
- Sales
- Salesforce
Quick Apply
Evening Sales Manager (Call Center Enivronment)
Life Protect 24/7 —Norfolk, VA
- $52,000 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
1d
Customer Service - Self Storage Manager
Public Storage —Newport News, VA
- $14 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Customer Service Supervisor
Wawa, Inc. —Chesapeake, VA
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
FT Assistant Manager Customer Service
Food Lion —Chesapeake, VA
- Full-time
- Sales
- Merchandising
- Mid-level
Contact Center Supervisor
Canon Info Technology Services —Chesapeake, VA
- $50,020 - $62,000 a year
- Urgently hiring
- Hybrid work
- High school
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Client Service Manager – Business Development (Virginia Market)
Kennedy/Jenks Consulting —Chesapeake, VA
- $150,000 - $243,000 a year
- Full-time
- Hybrid work
- Engineering
- 11+ years
- Office
- Travel reimbursement
- Health savings account
Service Manager
Cintas —Portsmouth, VA
- $68,000 - $90,422 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
7d
Membership Manager
SALVATION ARMY —Norfolk, VA
- $55,626.12 - $69,531.66 a year
- Weekends as needed
- Management
- Marketing
- English
- Paid holidays
- Health insurance
5d
FT Customer Service Leader
Food Lion —Chesapeake, VA
- Full-time
- High school diploma or GED
- Accounting
- Communication skills
14d
Phone Quality Assurance Analyst
AvalonBay Communities —Virginia Beach, VA
- $42,600 - $64,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Apartments
- Employee stock purchase plan
- Paid holidays
9d
PT Customer Service Leader - Office Assistant
Food Lion —Chesapeake, VA
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
PT Customer Service Leader
Food Lion —Portsmouth, VA
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Operations Manager, Government
Seneca Holdings —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor - Hybrid in Virginia Beach, VA
Sentara Health Administration, Inc. —Virginia Beach, VA
- Weekends as needed
- Mid-level
- Office
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
1d
Enrollment Communications Analyst
Regent University —Virginia Beach, VA
- $45,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Client Success Manager
Paradigm —Virginia Beach, VA
- $65,000 - $90,000 a year
- Full-time
- 7 years
- Criminal background check
- Mentoring
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Manager

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$79,946 - $103,929 a year

Qualifications

Computer operation
Staff supervision
Database systems
Team supervision
Avaya
Managing teams in a customer support role
Writing skills
Driver's License
Desktop applications
Mailchimp
Telephone systems
Public relations
Productivity software
Technical Proficiency

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $79,946 - $103,929

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Provides overall management for all customer service functions.
Develops and implements policies and procedures for the Call Center and Transit Centers
Oversees the customer complaint process to ensure complaints are documented, processed and closed.
Analyzes Call Center performance metrics and trends and develops reports.
Tracks timesheets and accrued time of department personnel.
Prepares reports on established data requirements.
Reviews reports on complaints, fare media sales, and other activities.
Oversees the sale of fare media and ensures practices are in compliance with established procedures.
Ensures customer service staff are recruited and trained to provide the most professional, accurate and timely information to our customers.
Coordinates programs with other departments to ensure customer services are of the highest quality and professionalism.
Prepares and administer training materials for staff.
Develops performance metrics to evaluate the customer service function and ensure exceptional service is being provided.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as assigned.
Assists with the management of the operating budget.
Oversees department contracts
Serves as a member of proposal evaluation committee when designated.
Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Microsoft Office

CAD-AVL

Mobile Fare Payment

ID Card Database

Avaya Call Management System Supervisor

Avaya Phone System

Interactive Voice Response System

Passenger Information Displays

Public Address System

MailChimp

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Qualifications:

Training and/or Education:

Graduation from an accredited four-year college with a degree in business, marketing, community/public relations, or combination of education and required experience listed below.

Required Experience:

Significant experience in the customer service or public relations fields.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

Work may require some physical effort in making presentations off site, setting up displays, and operation of a keyboard device. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves some evening and weekend work for events. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

customer service manager jobs in chesapeake, va

Customer Service Manager

Remote Facility Maintenance Customer Service Account Manager

Client Services Manager

Call Center Manager

Evening Sales Manager (Call Center Enivronment)

Customer Service - Self Storage Manager

Customer Service Supervisor

FT Assistant Manager Customer Service

Contact Center Supervisor

Client Service Manager – Business Development (Virginia Market)

Service Manager

Membership Manager

FT Customer Service Leader

Phone Quality Assurance Analyst

PT Customer Service Leader - Office Assistant

PT Customer Service Leader

Operations Manager, Government

Customer Service Supervisor - Hybrid in Virginia Beach, VA

Enrollment Communications Analyst

Client Success Manager

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