Top 89 Healthcare administration Jobs in Chesapeake, Va

Manager, Patient Relations
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- Master of Social Work
- Nursing
- Microsoft Excel
Administrative Assistant
ESSENTIAL ANGEL CARE LLC —Norfolk, VA
- $25 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Opportunities for advancement
Quick Apply
Healthcare Administrator – Virginia Beach (Operations & Compliance Focus)
Civitas Health Services —Chesapeake, VA
- $51,500 - $66,500 a year
- Full-time
- Mid-level
- 3 years
- Continuing education credits
- Disability insurance
Quick Apply
12d
Center Administrator
Centerwell —Chesapeake, VA
- $71,100 - $97,800 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Paid holidays
Assistant Practice Manager
Sentara Hospitals —Suffolk, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Improvement Sciences Specialist
Koniag Government Services —Portsmouth, VA
- $118,000 - $131,000 a year
- Full-time
- Microsoft Access
- 6 years
- English
- Paid holidays
- Health insurance
Program Manger I - Ryan White Program
Old Dominion University Research Foundation —Norfolk, VA
- $70,000 - $90,000 a year
- Full-time
- Research
- 3 years
- Master's degree
Office Administrator
Coastal Orthodontics —Virginia Beach, VA
- $25 - $30 an hour
- Email
- Dental office
- Mid-level
- Organizational skills
Quick Apply
Clinical Operations Manager
Old Dominion University —Norfolk, VA
- Full-time
- Customer service
- HIPAA
- Clinic experience
Assistant Manager
Sentara Hospitals —Norfolk, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Registrar III
Chesapeake Regional Medical Center —Chesapeake, VA
- Hospital
- BLS Certification
- HIPAA
Quick Apply
Medical Office Manager I
TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C —Chesapeake, VA
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Assistant Project Manager - Federal Health (CMS)
Commence —Virginia Beach, VA
- $100,000 - $125,000 a year
- Online Application
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Center Administrator
American Family Care Chesapeake —Chesapeake, VA
- $50,000 - $60,000 a year
- Full-time
- Urgent Care
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Benefits Manager
Versability Resources Inc —Hampton, VA
- $75,000 - $90,000 a year
- Online Application
- Hybrid work
- HIPAA
- Office
- Residential
- Dental insurance
Practice Manager III
Sentara Hospitals —Norfolk, VA
- Full-time
- Clinic experience
- Outpatient experience
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Contracting Officer Representative
US Military Treatment Facilities under DHA —Naval Medical Center Portsmouth, VA
- $75,788 - $98,530 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
10h
Practice Manager
Anne Arundel Dermatology —Norfolk, VA
- Full-time
- OSHA
- HIPAA
- Clinic
- AD&D insurance
- Paid holidays
Analytics Systems Specialist
Chesapeake Regional Medical Center —Chesapeake, VA
- Hybrid work
- Mid-level
- Finance
- SQL
Quick Apply
Community Relations Liaison
Chesapeake Regional Healthcare Center —Chesapeake, VA
- Hospital
- Customer service
- Mid-level
Quick Apply

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Manager, Patient Relations

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Apply Now

Job Details

Full-time
$38.98 - $58.48 an hour

Qualifications

Collaborate with healthcare professionals
Customer communication
Microsoft Excel
Microsoft Outlook
Workflow management (operations management method)
CMS
CMS regulatory compliance
Documentation tools
Bachelor's degree
Data management
Medicare regulations
Hospital regulatory compliance
Technical Proficiency

Full Job Description

GENERAL SUMMARY
- The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
- Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
- Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
- Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
- Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
- Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
- Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
- Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
- Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
- Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
- Perform all other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
  - Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
- Preferred Education and Experience
  - Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
  - Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
- Required Knowledge, Skills and Abilities
  - Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  - Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
  - Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
  - Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
  - Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
  - Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

Location: Childrens Hospital of The Kings Daughters · Patient Experience Services
Schedule: Full-Time, Days

Apply Now

Refine Your Search

healthcare administration jobs in chesapeake, va

Manager, Patient Relations

Administrative Assistant

Healthcare Administrator – Virginia Beach (Operations & Compliance Focus)

Center Administrator

Assistant Practice Manager

Improvement Sciences Specialist

Program Manger I - Ryan White Program

Office Administrator

Clinical Operations Manager

Assistant Manager

Registrar III

Medical Office Manager I

Assistant Project Manager - Federal Health (CMS)

Center Administrator

Benefits Manager

Practice Manager III

Contracting Officer Representative

Practice Manager

Analytics Systems Specialist

Community Relations Liaison

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