Top 22 Hotel front desk supervisor Jobs in Chesapeake, Va

Front Office Manager
Delta Hotel by Marriott Virginia Beach Waterfront Suites —Virginia Beach, VA
- Full-time
- Inventory management
- English
- Mid-level
- 401(k) matching
- Employee discount
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6d
Front Office Manager
Holiday Inn Express and Suites Norfolk —Norfolk, VA
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
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Hotel Assistant Front Office Manager
Hilton Oceanfront —Virginia Beach, VA
- $52,000 - $54,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
7d
Front Office Supervisor
Founders Inn and Spa Tapestry Collection by Hilton —Virginia Beach, VA
- $17 an hour
- Basic math
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Front Desk Clerk-Crowne Plaza, Virginia Beach, VA
Hotel Equities —Virginia Beach, VA
- $17 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Parental leave
- Employee assistance program
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7d
Front Desk Agent
Residence Inn Chesapeake —Chesapeake, VA
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
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Hotel Front Desk Supervisor
Hampton Inn North Oceanfront —Virginia Beach, VA
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
7d
Front Desk Associate
YourSpace Hotels —Chesapeake, VA
- $16 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
8d
Guest Service Agent
Holiday Inn Express and Suites Norfolk —Norfolk, VA
- Microsoft Outlook
- Computer literacy
- English
Quick Apply
Guest Services Supervisor
Hyatt Place Virginia Beach/Oceanfront —Virginia Beach, VA
- $18 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
3d
Night Audit (Part-time)
Residence Inn Norfolk Airport —Norfolk, VA
- $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
Quick Apply
3d
Flexible Front Desk Associate
Aloft Chesapeake —Chesapeake, VA
- $15 - $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Front Desk Agent
MCR Hotels —Norfolk, VA
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Hyatt House Virginia Beach Oceanfront —Virginia Beach, VA
- $15 - $16 an hour
- Part-time
- Background check
- Computer literacy
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Courtyard Virginia Beach Oceanfront/North —Virginia Beach, VA
- $15 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
6d
Front Desk Supervisor
Newport News Marriott at City Center —Newport News, VA
- $16 - $17 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
7d
Night Auditor
Courtyard Virginia Beach Oceanfront/North —Virginia Beach, VA
- $16 - $17 an hour
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
Quick Apply
9d
Front Desk Associate
Holiday Inn City Center Newport News —Newport News, VA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Reservations Revenue Manager
Wyndham Virginia Beach Oceanfront —Virginia Beach, VA
- From $52,000 a year
- Full-time
- Inventory management
- No background check
- Research
- Health savings account
- Health insurance
Quick Apply
Front Desk Supervisor - Embassy Suites Virginia Beach Oceanfront
Embassy Suites Virginia Beach —Virginia Beach, VA
- $20 - $21 an hour
- Full-time
- Ability to walk for extended periods
- Military
- Writing skills
- Disability insurance
- Health insurance
Quick Apply

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Front Office Manager

Delta Hotel by Marriott Virginia Beach Waterfront Suites
Virginia Beach, VA

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Job Details

Full-time
6 days ago

Benefits

401(k) matching
Employee discount

Qualifications

Customer communication
Employee relationship building
English
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Math
Task prioritization
Contracts
Negotiating purchasing contracts
Financial forecasting analysis
Organizational budget management

Full Job Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you!
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Employee Room Rate Discount Program

Here is what you will be doing each day:

Leading Front Office Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a Marriott Bonvoy Connector for the hotel
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures recognition of employees is taking place across areas of responsibility.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, expenses, team goals, etc.
Manages day-to-day operations, ensuring the quality and standards and meeting the expectations of the customers on a daily basis.
Develop specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Daily Policies and Procedures

Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Responsible for daily scheduling
Responsible for balancing and ensuring guest ledger remains in balance
Responsible for implementing daily revenue goals
Responsible for team members daily time edits are completed

Weekly:

Review department Checkbooks versus forecast and advise of any needed changes.
Distribute weekly schedule
Attend weekly revenue management calls and reviews
Attend weekly resume and staff meetings
Review weekly time cards and submit payroll along with all incentive back up

Monthly:

Ensure Marriott mobile score card remains in compliance with brand standards
Ensure that all banks are counted.
Count the main vault.
Review “Key Financial Controls” Checklist to ensure adherence and compliance.
Participate in the monthly Credit Meeting.
Actively participate, complete and review the forecast with Finance and the General Manger
Complete monthly inventory of the market
Review compliance with meeting internal audit standards

Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency:

Executive Committee Sales & Service Financial Review
Departmental Budget & Forecast Credit & Collection Business Review Meeting

Ensure and monitor that the hotel is in compliance with all report deadlines and due dates and reacts accordingly.
Maximize efforts towards productivity, identify problem areas and assist in finding and implementing their solutions.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Crescent Hotels and Resorts standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the professional attire and nametag when working.
Comply at all times with Crescent Hotels and Resorts standards and regulations to encourage safe and efficient hotel operations.

Management:

Participate in M.O.D. coverage as required.
Attend meetings/training as required by management.
Perform other duties as requested by management.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action.

A minimum of 4 years of related progressive experience in hotel leadership in guest facing roles

A minimum of 3 years of experience in lightspeed PMS

PERFORMANCE STANDARDS

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:
To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills
and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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