Top 383 Quality assurance managers Jobs in Chesapeake, Va

Front Desk Manager
Rivers Casino Portsmouth —Portsmouth, VA
- $70,000 a year
- Weekends as needed
- Sales
- 5 years
- Computer literacy
Quick Apply
10d
Site Manager/Shift Supervisor/Electronics Technician, Maintenance III
Engineering Support Personnel, Inc —Norfolk Naval Station, VA
- $145,000 - $150,000 a year
- Full-time
- Customer service
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Site Director-Mental Health-MCR-CS-MHSB-IIH-LCSW-LPC
Infinity Counseling Group —Norfolk, VA
- $80,000 - $105,000 a year
- Full-time
- Writing skills
- Licensed Clinical Social Worker
- 3 years
- Health insurance
- Dental insurance
Quick Apply
4d
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Cardiac Sonographer (Up to $25,000 Sign on Bonus)
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Staff Pharmacist – Hampton, VA | 4 Pharmacists On Staff | Strong Overlap + Every 3rd Weekend
CVS —Hampton, VA
- $69 - $79 an hour
- Full-time
- Background check
- Customer service
- Bachelor of Science
Quick Apply
Lead Life Support Dive Maintenance Manager
Ranger Land Systems Inc —Virginia Beach, VA
- $27.39 - $32.99 an hour
- Full-time
- Forklift
- 3 years
- Driver's License
Quick Apply
3d
Sourcing Buyer - Indirect Material, MRO & CAPEX
Busch Vacuum Solutions —Virginia Beach, VA
- $70,000 - $80,000 a year
- Urgently hiring
- Microsoft Word
- 5 years
- Pass drug screening
- Paid training
- Health insurance
Quality Engineer
Busch Vacuum Solutions —Chesapeake, VA
- $87,500 - $109,900 a year
- Day shift
- 5 years
- Engineering
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Project Manager
VENTURE DYNAMICS —Norfolk, VA
- From $32 an hour
- Temporary
- Construction site
- Pass drug screening
- Office
Quick Apply
CREW SUPERVISOR C - COLLECTOR (WASTEWATER)
City of Newport News —Newport News, VA
- $56,877.85 - $66,769.65 a year
- Online Application
- Clean driving record
- Construction site
- Word processing
- Paid training
- Health savings account
Quick Apply
Field/Shop Technician/Diesel Mechanic UP TO $5000 SIGN ON
LINDER INDUSTRIAL MACHINERY COMPANY —Chesapeake, VA
- Mid-level
- High school diploma or GED
- 4 years
- Fuel card
Quick Apply
Intake Coordinator
Chesapeake Regional Healthcare Center —Chesapeake, VA
- Nursing
- Mid-level
- Office
Quick Apply
(USA) Operations Manager (Non-Complex)
Walmart —Chesapeake, VA
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Mid-level
- Paid jury duty
- Disability insurance
Assisted Living Administrator
The Chesapeake - LifeSpire —Newport News, VA
- $85,000 - $115,000 a year
- Weekends as needed
- CPR Certification
- BLS Certification
- English
Quick Apply
Quality Assurance Manager
VTG —Virginia Beach, VA
- Full-time
- Management
- 8 years
- High school diploma or GED
7d
Director Patient Access Services
Chesapeake Regional Healthcare Center —Chesapeake, VA
- 5 years
- Finance
- Master's degree
Quick Apply
Quality System Manager
SEACORP —Norfolk, VA
- Holidays
- 5 years
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Manager Patient Financial
Chesapeake Regional Medical Center —Chesapeake, VA
- Master's degree
- Bachelor's degree
- Quality control
Quick Apply
Quality Control Manager
CBRE, Government & Defense —Portsmouth, VA
- $110,000 - $130,000 a year
- CPR Certification
- 5 years
- Laboratory experience
Quick Apply
14d

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Front Desk Manager

Rivers Casino Portsmouth -
Portsmouth, VA

Quick Apply

Job Details

$70,000 a year
10 days ago

Qualifications

Computer operation
Writing skills
Processing cash transactions
English
High school diploma or GED
Customer relationship management
POS
Property management systems (PMS)
Productivity software
Business operations

Full Job Description

Job Summary:

The Front Desk Manager is responsible for the success of the Front Desk, Night Audit and provides assistance with Player Development, Group Sales and Revenue Management. Provides guidance, leadership and ensures guest satisfaction and quality standards are met to achieve a friendly atmosphere of superior guest service, product quality and safety.

Supervisory Responsibilities:

Yes. Will Manage Front Desk Supervisors and Hotel Ops Supervisors.

Duties/Responsibilities:

Delivers outstanding guest service and financial performance.
Delegates authority and assigns responsibility to all Team Members; supervises work activities of all Team Members. Observes performance and encourages improvement.
Understands Team Member positions well enough to perform duties in Team Member’s absence.
Acts as manager on duty for the hotel and manages all front office operations.
Works with the Director Hotel Operations and Sales team to generate new business ideas to increase sales, set up rate codes and input rooming lists.
Communicates effectively both verbally and in writing to provide clear direction to staff.
Ensures staff receive proper training for each position, including safety training and standard operating procedures.
Checks the appearance of all employees to ensure compliance with standards of appearance.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Demonstrates and maintains personal proficiency in hotel and revenue management systems.
Analyzes data and compiles reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
Monitors cost controls for each department on a regular basis.
Audits daily reports and processes monthly reports.
Assists in inspecting guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
Complies with quality assurance expectations, standards and hotel rating guidelines.
Answers guests’ complaints and resolves problems to maintain Guest Satisfaction.
Maintains a positive, cooperative work environment between staff and management.
Establishes and maintains adequate supplies for efficient operation of the department.
Assists in all functions of the guest arrivals and departures. In the event of dissatisfaction, negotiates compromise, which may include authorizing revenue allowances.
Administers guest payment policies and looks for errors from the shifts.
Assists and monitors all incoming calls for both Rivers Casino and The Landing Hotel.
Promptly answers the telephone using a positive and clear voice. Inputs messages into the computer. Retrieves messages and communicates the content to the guest.
Monitors reservations and supervises same day selling procedures to maximize room revenue and control property occupancy.
Retrieves mail, small packages, and facsimiles for guests as requested.
Monitors and assists in the flow of traffic entering and exiting both Rivers Casino and The Landing Hotel.
Works with Risk Management on guest claims and adjustments.
Ensures all guest luggage is in the guests’ rooms in a timely manner and/ or checked/stored until room is available.
Works with the Executive Housekeeper on high volume days to ensure smooth check in/out procedures.
Remains professional, calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other Team Members.
Makes decisions and acts based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations.
Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Performs any other job related duties as assigned.

Minimum Education and Experience Requirements:

High School Diploma or Equivalent required, College Degree preferred.
A minimum of 5 years of relevant experience as a hotel operations leader or hospitality leader.

Knowledge, Skills, and Abilities:

Demonstrates and maintains proficiency in hotel and revenue management systems.
Strong desire to take accountability and have their performance measured on contribution to business results.
Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition.
Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members.
Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment.
Must possess strong leadership, prioritization, and planning skills, demonstrating the ability to handle and prioritize multiple tasks.
Must maintain a thorough knowledge and understanding of PMS, CRM, Player tracking, analysis, financial tracking, regulatory systems, state regulations and company policies.
Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving.
Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, player tracking/ casino management software, Financial Data), procedures and regulatory requirements.
Must be able to constantly and accurately communicate effectively and politely in spoken English with Team Members and guests to answer questions, provide information and check for guest satisfaction or Team Member understanding.
Must be able to utilize a point of sale system, handle cash and other financial transactions quickly and accurately.
Must be able to successfully fulfill the pre-employment process.
Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.

Certifications, Licenses, and/or Registrations:

Gaming license/registration as required by jurisdiction(s).

Physical Requirements:

Must be able to be constantly exposed to environmental factors, including, but not limited to second hand smoke and excessive noise.
Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 25lbs, twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
Must be able to lift and/or move objects up to 50 lbs.
Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust

Licenses & Certifications

Preferred

PA G-2 License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

quality assurance managers jobs in chesapeake, va

Front Desk Manager

Site Manager/Shift Supervisor/Electronics Technician, Maintenance III

Site Director-Mental Health-MCR-CS-MHSB-IIH-LCSW-LPC

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Staff Pharmacist – Hampton, VA | 4 Pharmacists On Staff | Strong Overlap + Every 3rd Weekend

Lead Life Support Dive Maintenance Manager

Sourcing Buyer - Indirect Material, MRO & CAPEX

Quality Engineer

Project Manager

CREW SUPERVISOR C - COLLECTOR (WASTEWATER)

Field/Shop Technician/Diesel Mechanic UP TO $5000 SIGN ON

Intake Coordinator

(USA) Operations Manager (Non-Complex)

Assisted Living Administrator

Quality Assurance Manager

Director Patient Access Services

Quality System Manager

Manager Patient Financial

Quality Control Manager

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