Top 608 Relations manager Jobs in Chesapeake, Va

Manager, Patient Relations
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- Master of Social Work
- Nursing
- Microsoft Excel
Director of General Services
City of Portsmouth —Portsmouth, VA
- $134,828.32 - $152,979.78 a year
- Full-time
- Background check
- Clean driving record
- Office
- Disability insurance
- Health insurance
Manager, Employee Relations & Talent Development
Virginia Peninsula Community College —Hampton, VA
- $80,000 - $86,000 a year
- Full-time
- Management
- Writing skills
- Analysis skills
9d
Assistant Practice Manager
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Assistant Manager
Sentara Hospitals —Norfolk, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Director of Student Accessibility and Care Team Support
Christopher Newport University —Newport News, VA
- $92,116 - $105,000 a year
- Weekends as needed
- Background check
- Experience working with individuals with disabilities
- Office
Manager, Ethics & Compliance Analytics & Reporting
Dollar Tree —Chesapeake, VA
- $125,000 - $141,000 a year
- Full-time
- 7 years
- CPA
- Office
- Employee stock purchase plan
- Health insurance
Case Manager (Forensic Services)
City of Portsmouth —Portsmouth, VA
- $60,479.03 - $77,859.33 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Disability insurance
- Health insurance
4d
Zoning Administrator
City of Portsmouth —Portsmouth, VA
- $79,586.40 - $102,457.72 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Disability insurance
- Health insurance
1d
Project Coordination Manager
LS GreenLink —Chesapeake, VA
- Microsoft Excel
- Construction site
- 5 years
Director of Human Resources
Town of Smithfield, VA —Smithfield, VA
- $89,083.72 - $118,035.93 a year
- Online Application
- Background check
- Microsoft Excel
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Paramedic
Reliance Medical Transport —Virginia Beach, VA
- $30 - $38 an hour
- Weekends as needed
- 18 years or older
- CPR Certification
- Surgery
- Paid training
- COVID-19 protective measures
Quick Apply
9d
Sous Chef
Westminster-Canterbury on Chesapeake Bay —Virginia Beach, VA
- $46,451 - $55,741 a year
- 8 hour shift
- ServSafe
- Ability to walk for extended periods
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Assistant Operations Manager / Real Estate Transaction Manager
Hampton Roads Cash Home Buyer —Virginia Beach, VA
- $60,000 - $75,000 a year
- 8 hour shift
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Assistant to the City Manager-Legislative Liaison
City of Virginia Beach —Virginia Beach, VA
- $91,540.80 - $141,897.60 a year
- Overtime
- Research
- Office
- Master's degree
- Health insurance
- Dental insurance
Design Associate - Residential Construction
Hampton Roads Cash Home Buyer —Virginia Beach, VA
- Up to $29 an hour
- 8 hour shift
- Background check
- Construction site
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Client Manager - Commercial Landscaping Maintenance
James River Grounds Management —Portsmouth, VA
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Catering Chef Manager
Aramark —Norfolk, VA
- $60,000 - $70,000 a year
- Customer service
- No high school diploma
- Mid-level
- Disability insurance
- Health insurance
Concrete Project Manager
Bayside Concrete Inc —Virginia Beach, VA
- Full-time
- Background check
- Construction site
- 3 years
- Relocation assistance
- Health insurance
Quick Apply
Occupational Therapist
Hertford Rehabilitation and Healthcare —Chesapeake, VA
- Full-time
- Skilled nursing facility
- Management
- Doctoral degree
- Paid time off
- Flexible schedule
Quick Apply

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relations manager jobs near chesapeake, va

Manager, Patient Relations

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Apply Now

Job Details

Full-time
$38.98 - $58.48 an hour

Qualifications

Collaborate with healthcare professionals
Customer communication
Microsoft Excel
Microsoft Outlook
Workflow management (operations management method)
CMS
CMS regulatory compliance
Documentation tools
Bachelor's degree
Data management
Medicare regulations
Hospital regulatory compliance
Technical Proficiency

Full Job Description

GENERAL SUMMARY
- The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
- Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
- Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
- Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
- Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
- Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
- Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
- Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
- Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
- Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
- Perform all other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
  - Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
- Preferred Education and Experience
  - Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
  - Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
- Required Knowledge, Skills and Abilities
  - Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  - Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
  - Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
  - Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
  - Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
  - Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

Location: Childrens Hospital of The Kings Daughters · Patient Experience Services
Schedule: Full-Time, Days

Apply Now

Refine Your Search

relations manager jobs in chesapeake, va

Manager, Patient Relations

Director of General Services

Manager, Employee Relations & Talent Development

Assistant Practice Manager

Assistant Manager

Director of Student Accessibility and Care Team Support

Manager, Ethics & Compliance Analytics & Reporting

Case Manager (Forensic Services)

Zoning Administrator

Project Coordination Manager

Director of Human Resources

Paramedic

Sous Chef

Assistant Operations Manager / Real Estate Transaction Manager

Assistant to the City Manager-Legislative Liaison

Design Associate - Residential Construction

Client Manager - Commercial Landscaping Maintenance

Catering Chef Manager

Concrete Project Manager

Occupational Therapist

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