Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
If you live near Middletown, NY, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.
Primary Responsibilities:
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System Operations & Maintenance
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Manage and monitor PACS for 24/7 availability and performance
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Perform daily system checks, maintenance, and health monitoring
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Install, configure, and upgrade PACS software, servers, and workstations
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Maintain image storage, archiving, and retrieval systems
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Incident Management & Troubleshooting
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Investigate and resolve image flow issues
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Troubleshoot network, interface (DICOM/HL7), and application issues
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Coordinate with IT, vendors, and clinical teams during outages
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Support after-hours/on-call escalations
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Imaging Workflow & Integration
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Ensure seamless image routing from modalities (CT, MR, US) to PACS
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Optimize workflows to support radiologists and technologists
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Device mapping, AE titles, port configurations
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Migration/re-IP efforts and modality onboarding
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Manage integrations with:
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RIS (Radiology Information System)
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EMR/EHR systems
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Configuration & Device Management
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Configure modalities (AE Titles, IPs, ports, routing rules)
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Maintain device inventory and ensure proper PACS connectivity
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Validate new site/device onboarding before go-live
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Tracking AE titles and device configuration for troubleshooting and migrations
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Ensuring connectivity and correct PACS assignment
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Data Integrity, Compliance & Security
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Ensure HIPAA compliance and secure handling of patient imaging data
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Perform quality control checks on image data
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Maintain backup and disaster recovery processes
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Risk management
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Patient safety and regulatory compliance
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User Support & Training
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Provide technical support to radiologists, technologists, and clinical staff
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Train users on PACS workflows and new features
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Develop user guides and best practices
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Project & Change Management
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Coordinate change control processes and testing
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Work with vendors on implementations and enhancements
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Lead or support:
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PACS upgrades
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Data migrations
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System consolidations
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Vendor & Stakeholder Coordination
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Manage vendor escalations and SLAs
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Act as liaison between:
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IT teams
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Radiology leadership
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Vendors
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Documentation & Governance
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Ensure alignment with enterprise ITSM practices
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Develop and maintain:
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SOPs and workflows
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Configuration documentation
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Incident and change logs
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Performance Optimization & Strategy (Senior-Level Expectation)
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Analyze system performance and identify improvements
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Plan capacity (storage, throughput, growth)
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Drive workflow efficiency and AI enablement opportunities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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High School Diploma/GED
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2+ years of experience in PACS, Radiology, or Healthcare IT
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2+ years of experience in PACS admin, DICOM, HL7, systems troubleshooting, integrations
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2+ years of experience with Radiology workflows and medical terminology
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Access to reliable transportation and valid US driver's license
Preferred Qualifications:
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Bachelor's degree in IT, Radiology, or Health Informatics (or equivalent experience)
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Certifications (preferred): CIIP, PARCA, ARRT
Soft Skills:
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Strong communication, problem-solving, and user support
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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