Top 28 Customer support & client services managers Jobs in Chester, Va

Operations Manager
CTI Resource Management —Chester, VA
- Full-time
- Writing skills
- Basic math
- English
Account Manager
TrueBlue Internal —Henrico County, VA
- $60,573 - $75,717 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Employee stock purchase plan
- Paid holidays
10d
Director of Wealth Services
Bill Good Marketing —Richmond, VA
- $80,000 - $98,000 a year
- Full-time
- Office
- Team management
- Financial services
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Manager
Agency Cyber Inc —Richmond, VA
- $75,000 - $115,000 a year
- Full-time
- 5 years
- HIPAA
- Office
- Paid holidays
- Paid time off
Quick Apply
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Customer Success Manager
Instrumentum —Richmond, VA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
1d
Director of Client Success
MARKETview —Richmond, VA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
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Director of RVA 311 & Citizen Services
City of Richmond, VA —Richmond, VA
- $148,263 - $247,618 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Tuition reimbursement
- Referral program
Director of Customer Service - State Farm Agent Team Member
Jason Claybrook - State Farm Agent —Midlothian, VA
- $52,000 - $68,200 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
9d
Field Service Manager- Mid- Atlantic ( MD, DC, VA)
Beckman Coulter Diagnostics —Richmond, VA
- $120,000 - $135,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Account Manager
Staff Management —Henrico County, VA
- $60,573 - $75,717 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
10d
Tolling Violations Processing Manager
WSP —Richmond, VA
- $85,000 - $115,000 a year
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Paid parental leave
- Disability insurance
8d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Richmond, VA
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
9d
Senior Director, Customer Success (RapidScale)
Cox Communications —Richmond, VA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
10d
Service General Manager - Richmond, VA
Convergint Technologies LLC —Henrico, VA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- 5 years
- Wellness program
- Paid parental leave
Route Service Manager - UniFirst
UniFirst —Richmond, VA
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
2d
Back Line Collections Manager
defi AUTO LLC —Richmond, VA
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Director, Client Services - Employee Health & Benefits
Marsh McLennan Agency —Richmond, VA
- $92,400 - $172,100 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Health insurance
- 401(k)
11d
Director, Client Services
Kobie Marketing —Richmond, VA
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Director Customer Experience & Strategy
Diesel Direct Inc —Richmond, VA
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply

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customer support & client services managers jobs near chester, va

Operations Manager

CTI Resource Management -
Chester, VA

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Job Details

Full-time

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Basic math
Workplace dispute resolution
English
Productivity software

Full Job Description

Job Description:

Position summary:

The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI’s Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.

Essential Duties and Responsibilities:

Job duties include the following: (Other duties may be assigned.)

Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
Deliver weekly status updates to CTI’s Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
Ability to interact with all levels of management.

Skills:

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Instructing - Teaching others how to do something.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Time Management - Managing one's own time.

Attributes:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Written Expression - The ability to communicate information and ideas in writing so others will understand
Written Comprehension - The ability to read and understand information and ideas presented in writing
Speech Clarity - The ability to speak clearly so others can understand you

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

Job Requirements:

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily sedentary.

May be required to work holidays.

May be required to work off-shift.
Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:

Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
Demonstrated knowledge of leading leaders.
Ability to communicate effectively in English, both verbally and in writing.
Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
Familiarity with workforce management systems and scheduling processes.
Excellent interpersonal and conflict resolution skills.
Experience managing performance improvement processes.
Uses good judgment, ability to make independent decisions and proactively solve problems as required.
Must be organized and have strong time management skills.
Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
Basic math skills required.
Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
Ability to interact with all levels of management.
Strong analytical and organizational skills.
Exceptional verbal and written communication skills.
Bilingual ability is a benefit
Ability to pass a federal and local criminal background investigation.

Apply Now

Refine Your Search

customer support & client services managers jobs in chester, va

Operations Manager

Account Manager

Director of Wealth Services

Customer Service Manager

Senior Director, Servicing Operations

Customer Success Manager

Director of Client Success

Director of RVA 311 & Citizen Services

Director of Customer Service - State Farm Agent Team Member

Field Service Manager- Mid- Atlantic ( MD, DC, VA)

Account Manager

Tolling Violations Processing Manager

Temporary Workforce Management Specialist

Senior Director, Customer Success (RapidScale)

Service General Manager - Richmond, VA

Route Service Manager - UniFirst

Back Line Collections Manager

Director, Client Services - Employee Health & Benefits

Director, Client Services

Director Customer Experience & Strategy

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