Summary
FHC is a family-owned company that has been growing since 1999. We’re committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance.
We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
- Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
- Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
- Ensure all performance deadlines, objectives, and goals are met as set by department standards.
- Adhere to consumer protection laws and FHC's standard practices and policies.
Competencies:
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Must possess excellent verbal negotiation, customer service and persuasion skills.
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Well organized, results driven, and able to work in a high volume and fast-paced office environment.
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Flexibility to adapt and resolve challenging situations calmly and professionally.
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Ability to prioritize and manage multiple tasks, exercising sound judgement.
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Applicants are required to pass a background check.
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Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
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Attendance and punctuality are a must.
Preferred Experience, Education & Experience:
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Previous experience in Debt Collection Recoveries, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or billing preferred, but not required.
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Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
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High school diploma or equivalent.
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Bilingual in Spanish (spoken and written) is a plus!
Work Environment
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Federal and State contractor call/contact center along with Account Receivable Management
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In-Office ( MA & NH)
WFH Requirements:
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This role might support occasional or permanent remote work in some circumstances.
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Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
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Private, quiet, and distraction free room/office space
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Adhere to Telecommute Policy in its entirety
Physical/Mental Demands
Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Security Clearance Requirements
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Must be able to pass Federal background screening and/or state level criminal background screening.
This job description provides the basic requirements for this role and may include additional functions not listed.
We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.
An Affirmative Action / Equal Opportunity Employer
F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you need accommodation as part of the employment process, please contact Human Resources at [email protected].
If you want to view the “Know Your Rights” poster, please choose your language: English Spanish
If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish
Base pay plus bonus!
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Bonuses are uncapped, and paid out monthly
Monthly contests rewarding “Top Performers” with gift cards & prizes.
- For NH & MA candidates: This is an in-office role. Candidates must be able to reliably commute to our North Andover, MA office until our Salem, NH office opens.
- For St. Louis County, MO & Erie County, NY candidates - fully remote.
