Top 2 Front desk supervisor Jobs in Chestertown Md

Front Desk Supervisor
Gulph Creek Hotels —Baltimore, MD
- $20 an hour
- Weekends as needed
- Research
- Mid-level
- Residential
Quick Apply
14d
Front Desk Agent
Gulph Creek Hotels —Baltimore, MD
- $17 an hour
- Basic math
- English
- Hotel
Quick Apply
6d

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Front Desk Supervisor

Gulph Creek Hotels -
Baltimore, MD

Quick Apply

Job Details

Full-time
$20 an hour
14 days ago

Qualifications

Guest reservation booking
Cash amount verification
Hotel regulations compliance
Hotel policy compliance
Accounts receivable management
Managing teams in a customer support role
Team leadership
Night audit
Staff scheduling
Hotel quality control
Team scheduling
Managing hospitality teams
Hotel quality assurance
Research
Mid-level
Frontline customer support management
Supervising experience
Decision making
Telephone systems
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Hotel guest account management
Leadership
Balancing end-of-day transactions
Collections account management

Full Job Description

SUMMARY

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn by Marriott Baltimore White Marsh!

The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow.

Seeking an individual with Leadership and supervisor experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.

Front Desk Operations

Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered
Meets or exceeds guest satisfaction measures
Exceptional Service skills and standards
Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Serve as Manager-on-Duty
Comply with all standards and regulations to encourage safe and efficient hotel operations
Attend regular stand-up and staff meetings
Establish and maintain professional demeanor and standards of performance of all Front Office staff
Maintain regular attendance in compliance with company policy and be available to work on a regular basis
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Remain calm and alert in emergency situations, ensuring guest and team safety
Assist with covering shifts to ensure proper coverage, if needed
Must be able to work weekends and holidays
Flexible work schedule & primary schedule 8am-4pm and 4pm-12am

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