Top 1154 Customer service representative Jobs in Chevy Chase Md

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Representative
Alloy Roofing —McLean, VA
- $20 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- Computer skills
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Arlington, VA
- $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
13d
Catering Customer Service Representative
Merone's Catering —Sterling, VA
- From $18 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
Quick Apply
Director of Service - Industrial Pharma Equipment
GEA —Columbia, MD
- $140,000 - $160,000 a year
- Full-time
- Remote
- Engineering
- 3 years
- Travel
- Paid holidays
- Health insurance
12d
Sales/Customer Service Associate
Massage Envy - Herndon/Reston —Herndon, VA
- $14 - $16 an hour
- 8 hour shift
- Sales
- Customer service
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Customer Support Specialist
CARFAX —Centreville, VA
- $36,000 - $69,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- 401(k) matching
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —College Park, MD
- $19.67 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
1h
Personal Lines Account Associate
Blue Ridge Risk Partners —Greenbelt, MD
- $35,000 - $45,000 a year
- Full-time
- Bilingual
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
6d
FT Customer Service Leader Office Assistant -2501
Food Lion —Laurel, MD
- $15 - $22 an hour
- Full-time
- High school diploma or GED
- Accounting
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Rep
TTM Technologies —Sterling, VA
- $49,753 - $78,642 a year
- Full-time
- Oracle
- Word processing
- Mid-level
- Health savings account
- Paid holidays
6d
Personal Lines Service Manager
Blue Ridge Risk Partners —Greenbelt, MD
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health savings account
- Health insurance
Quick Apply
Personal Lines Service Manager
Blue Ridge Risk Partners —Silver Spring, MD
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Health savings account
- Health insurance
Quick Apply
Hospice - Team Coordinator
JSSA —Rockville, MD
- From $22 an hour
- Full-time
- Primary Care
- Mid-level
- Microsoft Office
- 403(b) matching
- AD&D insurance
Quick Apply
3d
Client Service Representative - Veterinary Hospital and ER
Pender Veterinary Centre —Fairfax, VA
- From $18 an hour
- Part-time
- ER
- Teaching
- Entry level
- Continuing education credits
- Paid parental leave
Quick Apply
10d
Customer Service Representative
Walden University —Columbia, MD
- $18 - $23 an hour
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Sales & Service Rep I
SiteOne Landscape Supply —Centreville, VA
- $20 - $23 an hour
- Full-time
- Inventory management
- Merchandising
- Residential
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Laurel, MD
- $19.67 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
10d
Assistant Customer Service Manager
Harris Teeter —Ashburn, VA
- $19 - $22 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative
Instant Car Fix —Sterling, VA
- $15 - $25 an hour
- Temporary
- Continuous improvement
- In-person
- Senior level
Quick Apply
12d

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

customer service representative jobs in chevy chase md

Call Center Operator - All Shifts

Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Catering Customer Service Representative

Director of Service - Industrial Pharma Equipment

Sales/Customer Service Associate

Customer Support Specialist

Bilingual Customer Service Specialist (Spanish)

Personal Lines Account Associate

FT Customer Service Leader Office Assistant -2501

Customer Service Rep

Personal Lines Service Manager

Personal Lines Service Manager

Hospice - Team Coordinator

Client Service Representative - Veterinary Hospital and ER

Customer Service Representative

Customer Sales & Service Rep I

Bilingual Customer Service Specialist (Spanish)

Assistant Customer Service Manager

Customer Service Representative

I want to receive the latest job alert for customer service representative in chevy chase md

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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