Top 7 Customer support & client services managers Jobs in Cheyenne, Wy

Contact Center Representative
Sierra —Cheyenne, WY
- $11.65 - $16.00 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Organizational skills
Customer Service Manager - Cheyenne, WY
307 RACING MANAGEMENT, LLC —Cheyenne, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Audit Service Delivery Lead
SQA Services —Cheyenne, WY
- $55,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
14d

More jobs to discover

Find similar jobs that you might be interested in.

Management Trainee
Enterprise Mobility —Cheyenne, WY
Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
$55,624.40 a year
Circulation Assistant (Part Time)
Laramie County Library System —Cheyenne, WY
Accurate data entry and filing skills. Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials,…
$14.89 - $18.61 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. The Customer Service Lead Coordinator is responsible for following and implementing company policies and…
$22 - $25 an hour
Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in cheyenne, wy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near cheyenne, wy

Delivery Manager jobs in San Antonio, TX

Medical Supply Delivery jobs in Indianapolis, IN

Delivery Manager jobs in Bellevue, WA

Project Manager jobs in Seattle, WA

Delivery Manager jobs in Baton Rouge, LA

Call Center Representative jobs in Denton, TX

Call Center Representative jobs in Harford County, MD

Call Center Representative jobs in Philadelphia, PA

Remote Call Center No Experience jobs in Manhattan, NY

Centerpoint Medical Center jobs in Independence, MO

Call Center Representative jobs in Billings, MT

Virtual Call Center jobs in Colorado

Customer Service Manager jobs in Queens, NY

Spee Dee Delivery Service jobs in Saint Cloud, MN

Nurse Manager jobs in Tampa, FL

Customer Service jobs in Detroit, MI

Customer Service Manager jobs in Woodbury, MN

Customer Service Manager jobs in Dayton, OH

Call Center Customer Service Work From Home jobs in Mcallen, TX

Customer Service Manager jobs in Oregon

Contact Center Representative

Sierra -
Cheyenne, WY

Apply Now

Job Details

Full-time
$11.65 - $16.00 an hour

Qualifications

Customer communication
Microsoft Excel
Order management system
Communication platforms
High school diploma or GED
Documentation tools
SharePoint
ServiceNow
Productivity software
Order issue resolution

Full Job Description

Sierra

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Are you looking for a chance to work at home? TJX is looking for Contact Center Representatives who can work from home. Candidates must have reliable internet access at their home. and live in one of the following states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Montana, Nebraska, Nevada, North Dakota, Oklahoma, Texas, Virginia, Wyoming

Full-Time positions available!!

This position has a pay range of $15.00 to $16.00 per hour. Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Summary

The primary function of this role is to support Customers by responding to inquiries via multiple channels while supporting multiple brands. This position is to provide quick and reliable answers to challenging customer inquiries. This involves taking the appropriate action to resolve the concern and/or complaint including follow-up, resolution steps, documentation, and communication to key partners while following the appropriate policy and procedures to ensure contact quality. This is a multi-brand and channel function and will require a working knowledge of the Order Management Systems, ServiceNow, SharePoint, and other technology tools.

Major Areas of Responsibility

Effectively staffing the Contact Center Line

Provide a quick and reliable, experience resolving challenging customer situations
Monitor personal schedule adherence to ensure adequate coverage and service levels
Partner with the scheduling and real time adherence group when necessary
Monitor personal discretionary activities (ex. scheduled training or meetings)
Use existing WFM tools to access schedules, shifts, and time-off requests

Managing customer facing contacts

Meet and exceed department key performance indicators
Manage personal knowledge of key technology using communication tools provided; such as SharePoint, ServiceNow, Order Management Systems, Website, etc.
Follow policy and procedures as outlined in Knowledge sharing spaces

Improve personal Agent performance

Identify gaps in personal knowledge and seek support and encouragement
Partner with Supervisor for mentoring that leads to better performance and a better customer experience

Other duties as assigned

Job Knowledge

Minimum Education

High School Diploma or equivalent job experience

Some level of College coursework preferred

Minimum Job Skills

Competent knowledge of multi-brand Order Management Systems and Communication Tools

Excellent verbal and written communication

Ability to interact effectively to peers and partners

Proven skills in issue resolution

Organization skills

Working knowledge of Microsoft skills, i.e. Excel, Word and PowerPoint

Knowledge of core business functions, process, and procedures

Minimum Experience

1-3 years of customer service or call center experience

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

5025 Campstool Rd.

Location:

USA Home Office Cheyenne WY

This position has a starting pay range of $11.65 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Apply Now

Refine Your Search

customer support & client services managers jobs in cheyenne, wy

Contact Center Representative

Customer Service Manager - Cheyenne, WY

Audit Service Delivery Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in cheyenne, wy

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected