Top 29 Desk manager Jobs in Cheyenne, Wy

Customer Service Manager - Cheyenne, WY
307 RACING MANAGEMENT, LLC —Cheyenne, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Front Desk Administrative Assistant
RLR, LLP —Cheyenne, WY
- Full-time
- Computer literacy
- Office
- Organizational skills
- Flexible schedule
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11d
Front Desk Associate
Gold's Gym - CGG Operations LLC —Cheyenne, WY
- $12 - $15 an hour
- Part-time
- Entry level
- Employee discount
- Gym membership
Quick Apply
Systems HelpDesk Technician
Blue Cross Blue Shield of Wyoming —Cheyenne, WY
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
Hotel Night Auditor
Tru by Hilton —Cheyenne, WY
- Part-time
- Computer literacy
- Hotel
- Ability to lift 50 pounds
- Paid training
- Dental insurance
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L1 Support Supervisor 2026-00277
State of Wyoming —Cheyenne, WY
- $29.76 - $33.06 an hour
- Full-time
- Public speaking
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Gaming Cashier
Horse Palace —Cheyenne, WY
- Part-time
- Background check
- Basic math
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Escrow Assistant
Flying S Title and Escrow —Cheyenne, WY
- Full-time
- 18 years or older
- Computer literacy
- Office
- Wellness program
- Paid holidays
Quick Apply
13d
Production Supervisor
Airgas —Cheyenne, WY
- Full-time
- Microsoft Excel
- Computer literacy
- Basic math
- Paid jury duty
- Commuter assistance
Recreation Front Counter / Site Manager (Part Time)
CITY OF CHEYENNE —Cheyenne, WY
- $14 an hour
- Part-time
- Writing skills
- Office
- Accounting
- Dental insurance
- Vision insurance
Quick Apply
3d
WJB-0715 Internal Auditor Wyoming Supreme Court
State of Wyoming —Cheyenne, WY
- $65,000 - $83,000 a year
- Full-time
- Background check
- CPA
- Writing skills
- Paid holidays
- Disability insurance
Business Development Manager
HRC International —Cheyenne, WY
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Tire Service Technician
Discount Tire —Cheyenne, WY
- $19 - $20 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Paid training
- Tuition reimbursement
Internal Auditor
Wyoming Judicial Branch —Cheyenne, WY
- $65,000 - $83,000 a year
- Background check
- CPA
- Writing skills
- Paid holidays
- Disability insurance
Student, Resident Assistant
Laramie County Community College —Cheyenne, WY
- Weekends as needed
- Background check
- Sales
- Residential
Aquatics Attendants (Part Time)
CITY OF CHEYENNE —Cheyenne, WY
- $11.33 an hour
- Part-time
- CPR Certification
- Writing skills
- Sanitation
- Dental insurance
- Vision insurance
Quick Apply

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desk manager jobs near cheyenne, wy

Customer Service Manager - Cheyenne, WY

307 RACING MANAGEMENT, LLC
Cheyenne, WY

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Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

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desk manager jobs in cheyenne, wy

Customer Service Manager - Cheyenne, WY

Front Desk Administrative Assistant

Front Desk Associate

Systems HelpDesk Technician

Hotel Night Auditor

L1 Support Supervisor 2026-00277

Gaming Cashier

Escrow Assistant

Production Supervisor

Recreation Front Counter / Site Manager (Part Time)

WJB-0715 Internal Auditor Wyoming Supreme Court

Business Development Manager

Tire Service Technician

Internal Auditor

Student, Resident Assistant

Aquatics Attendants (Part Time)

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