Police Records Technician
JOB TITLE: Police Records Technician
CLASSIFICATION: Non-Exempt
DEPARTMENT: Police Department
SUPERVISOR: Police Records Supervisor
SALARY: $40,941 to $57,317 Annually
An administrative position responsible for the data input and maintenance of police records.
PRIMARY DUTIES AND RESPONSIBILITIES
- Provide administrative maintenance of police records. Provide quality management of records/data accuracy, maintenance and retention as required by local, state, and federal law.
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Compile, type, record, scan and file a wide variety of police records.
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Perform data entry and corrections as required.
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Operate a computer terminal, scanner, and printer to type, record and retrieve a wide variety of police reports and administrative documents.
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Maintain confidentiality, discretion, and professionalism as it relates to police records.
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Address customer service and public relations situations relating to records management; take or recommends action to ensure resolution of complaints.
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Communicate effectively with field and administrative staff to solve system/procedural issues; coordinate frequently with the NCIC system users to identify training needs and support.
- Communicate effectively both in writing and verbally to include answering the telephone.
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Respond to requests and inquiries from public and departmental personnel in a courteous and professional manner.
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Monitor and practice department goals, activities, policies, and procedures.
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Evaluate administrative and operational needs; recommend changes to records management related policies and procedures as necessary.
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Administer a variety of data analysis, reports, and studies; recommend modifications to police records management programs, policies, and procedures as required.
- Provide police call/records statistical reports to staff officers and the Chief of Police. These include data analysis such as calls types, locations, and crime trends.
SECONDARY DUTIES AND RESPONSIBILITIES
- Perform other duties and responsibilities as required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of modern principles, practices, and techniques of police administration, organization, and operation with emphasis in records management and administration.
- Knowledge of and ability to interpret and apply pertinent local, state, and federal laws related to police records management and administration.
- Knowledge of systems analysis, design, systems programming and documentation principles and procedures.
- Knowledge of organization, policies, and operating procedures of the Records Section.
- Knowledge of New World Systems, Brazos (E-Citation) and other police-oriented software.
- Knowledge of standard business software, including word processing and spreadsheet programs.
- Skills to identify, evaluate and solve data system issues and maintain accurate records and files.
- Skills to demonstrate interpersonal and organizational skills.
- Ability to work in a fast-paced environment, multi-task, adjust priorities and attention to detail.
- Ability to interpret, explain, and enforce departmental policies and procedures, technical publications, manuals, and other guidance documents.
- Analyze and maintain complex computer systems.
- Ability to work independently in the absence of supervision.
- Ability to learn the organization, procedures, and operating details of the Cheyenne Police Department.
- Ability to manage, direct and coordinate the work of lower-level staff.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to establish and maintain effective working relationships.
QUALIFICATIONS FOR THE JOB
Required:
High school diploma or equivalent plus one year of experience in the records, clerical or administrative field.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 30 pounds. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities. This is safety sensitive position and is subject to random drug and alcohol testing.
Working Environment:
Work closely with others in an office and storage facility environment utilizing a computer and other office equipment. Must be willing to submit to a background investigation, a polygraph and have no prior felony convictions
The City of Cheyenne offers the following benefits to Full Time Employees.
Health
Dental
Vision
Life
Pension
