Top 2 Vdi Jobs in Cheyenne, Wy

Helpdesk Technician
Lunavi —Cheyenne, WY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
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Helpdesk Technician

Lunavi -
Cheyenne, WY

Quick Apply

Job Details

Full-time
$22 - $23 an hour

Qualifications

Customer communication
LAN
Employee relationship building
High school diploma or GED
Problem-solving
Patience
CompTIA A+
Ticketing system technical support

Full Job Description

Company Description

At Lunavi, we believe in illuminating the path forward and helping our customers navigate what’s next. We are innovators who are combining the power of human ingenuity and technology to deliver an unrivaled customer experience. We’re a trusted partner for companies looking to digitally transform their business, modernize business applications, solve traditional IT challenges, and extract ROI from technology. Our high-performing teams, deep expertise, and proven processes help to propel businesses forward.

This position will perform the 3 functions of the Technician I- Help Desk, Monitoring, and Support. Responsible for managing the ticketing system and answering the phones, monitoring our systems, monitoring the facilities, and successfully completing tickets to customer satisfaction. This is not meant to be an all-inclusive list, but this lists the major responsibilities.

Role and Responsibilities

Must ensure 100% understanding on all alerts received and act according to policy per alert.
Answer the phones politely and transfer calls accordingly.
Follow proper email etiquette as detailed in the best practices document and
Respond promptly to all email and Microsoft Teams messages.
Check In/Out of approved visitors, and escort customers to the data floor.
Assist in writing and updating documentation (if requested) while handling normal ticket workflow.
Use all available documentation first while handling normal ticket workflow prior to escalation.

Requirements

0-1 years of IT experience.
High School Diploma or GED
CompTIA A+ or CompTIA IT Fundamentals (ITF+)
Proven passion in the field and some applicable experiences are required
Ability to handle heavy ticket workflow while remaining calm under pressure
Basic knowledge of Local Area Networks (LAN) and Virtual Desktop infrastructure (VDI)

Behavioral Expectations

Interact and coordinate respectfully with other departments and the helpdesk to resolve customer issues
Maintains a positive attitude and quickly adapts to change
Must always maintain a pleasant demeanor with customers
Self-motivated to learn new technology and new ways to deliver it
Customer Service - demonstrates the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
Maintain constructive relationships and demonstrate respect for everyone contacted.
Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.
Ability to take constructive criticism from Team Leads and upper Management and respect the authority of the Team Lead to run an operationally sound shift.

*If you are interested in joining our team, please apply via this link: https://recruiting.paylocity.com/recruiting/jobs/Apply/3167363/Lunavi/Helpdesk-Technician-I

Pay: $22.00 - $23.00 per hour

Work Location: In person

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