Customer Care & Dispute Specialist
Schindler —Chicago, IL
- $76,800 - $96,100 a year
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Reconciliation Specialist (Health & Benefits), Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $32 - $36 an hour
- Overtime
- Remote
- Mid-level
- Microsoft Office
- Bachelor's degree
- Health savings account
- Paid holidays
Administrative Specialist
The University of Chicago —Chicago, IL
- $24.04 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Oracle
- Microsoft Outlook
- Health insurance
- Paid time off
Operations and Administrative Specialist
The University of Chicago —Chicago, IL
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- School experience
- 7 years
- Health insurance
- Paid time off
Access Specialist 1
Hospital: Rush University Medical Center —Chicago, IL
- $18.87 - $29.73 an hour
- 8 hour shift
- Bilingual
- Microsoft Outlook
- Medical office experience
3d
Sr Collection Specialist
GATX —Chicago, IL
- $70,300 - $86,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Mid-level
10d
Medical Revenue Cycle - Payment Specialist
Paradigm Corp —Chicago, IL
- $24.42 - $26.50 an hour
- Full-time
- Remote
- Microsoft Access
- English
- Research
- Health savings account
- Paid holidays
3d
Account Specialist
Rakuten Global —Chicago, IL
- $42,849 - $72,684 a year
- Full-time
- Marketing
- Research
- Bachelor's degree
- Dental insurance
- Paid time off
Assoc Financial Specialist
Hospital: Rush University Medical Center —Chicago, IL
- $23.12 - $36.41 an hour
- 8 hour shift
- Microsoft Word
- Mid-level
- Finance
9d
Program Specialist
US Veterans Health Administration —Chicago, IL
- $68,999 - $89,703 a year
- Part-time
- Background check
- Management
- Pass drug screening
1d
Customer Care Specialist
Focus —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
Quick Apply
3d
Implementation Specialist
Dober —Woodridge, IL
- From $75,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Software troubleshooting
- Health savings account
- Health insurance
Quick Apply
Inside Sales Specialist - Major Accounts and Government
FP-USA —Addison, IL
- From $35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Regional Production Specialist Sr, Excess & Surplus Lines
Lexington Specialty Insurance Agency, Inc. —Chicago, IL
- $125,000 - $173,000 a year
- Email
- Office
- Analysis skills
- Senior level
- Health insurance
Quick Apply
Accounts Payable Specialist
Ace Hardware Corporation —Oak Brook, IL
- $21.83 - $27.38 an hour
- Full-time
- Research
- Mid-level
- Finance
Asset Recovery Specialist
CFS —Itasca, IL
- Mid-level
- Communication skills
9d
Commercial Banking Specialist
Old National Bank —Hickory Hills, IL
- $17.00 - $27.50 an hour
- Online Application
- Microsoft Word
- Research
- Mid-level
- Health insurance
- Dental insurance
Accounts Receivable Specialist
O'Hagan Meyer —Chicago, IL
- $54,080 - $69,000 a year
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Commuter assistance
- AD&D insurance
Quick Apply
Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
Logistics Specialist
Trescal Inc. —Arlington Heights, IL
- $18 - $22 an hour
- Full-time
- Clean driving record
- Computer literacy
- Local
- AD&D insurance
- Disability insurance
Quick Apply

I want to receive the latest job alert for account resolution specialist in chicago, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

account resolution specialist jobs near chicago, il

Production Specialist jobs in Chicago, IL

Account Specialist jobs in Chicago, IL

Customer Care Specialist jobs in Chicago, IL

Accounts Receivable Clerk jobs in Chicago, IL

Program Specialist jobs in Chicago, IL

Administrative Specialist jobs in Chicago, IL

Inside Sales Representative jobs in Addison, IL

Revenue Cycle Specialist jobs in Chicago, IL

Patient Access Specialist jobs in Chicago, IL

Financial Specialist jobs in Chicago, IL

Production Specialist jobs in Kansas City, MO

Production Specialist jobs in Austin, TX

Production Specialist jobs in Scarborough, ME

Production jobs in Flint, MI

Production Specialist jobs in Florida

Child Life Specialist jobs in Riverside, CA

Film Production jobs in Chicago, IL

Capstone Logistics jobs in Houston, TX

Permanency Specialist jobs in Texas

Logistics Specialist jobs in Pensacola, FL

Customer Care & Dispute Specialist

Schindler -
Chicago, IL

Apply Now

Job Details

$76,800 - $96,100 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

VLOOKUP function
Presentation software
SAP
Technical Proficiency
Customer complaint resolution
Excel data analysis

Full Job Description

Location: Chicago Downtown, IL, United States
Job ID: 88189

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Customer Care & Dispute Specialist

Your main responsibilities

OPEN TO CANDIDATES IN THE FOLLOWING AREAS: Chicago and Minneapolis

Role Objective

The Customer Care and Dispute Specialist is the primary "problem solver" for all invoice discrepancies originating at the territory, site, or customer level. While the BSC Collections team manages the customer relationship and identifies non-payment, the Dispute Owner (Coordinator) takes full ownership of the internal investigation, tracking, and resolution of disputes to accelerate payment recovery. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.

Essential Functions & Responsibilities

Case Ownership: Receive flagged invoices (via E-mail, HighRadius, or ESM) from the BSC Collections / Collection team. Conduct deep-dive investigations into root causes such as pricing errors, incorrect bill-to details, services not performed, or missing documentation, etc. Owning the dispute end to end process.
Dispute Management & Root Cause Analysis: Investigate customer complaints by analyzing evidence (contracts, proof of service). Monitor and manage the dispute portfolio for the specific territory, site, or customer. Ensure every dispute has a clear action plan and an assigned "Dispute Resolver."
Cross-Functional Collaboration: with Field Operations, Sales, Contract Management, Fulfillment and Local Finance to gather necessary evidence to approve or reject customer claims, or to agree on timely resolution when it comes to commercial or technical issues, where the FO (Field Operations) is accountable for.
Collections Partnership: Provide regular, high-quality updates to the BSC Collections / Collection team so they can accurately inform customers. Execute the issuance of credit memos / SRM credit memos, debit notes, or invoice corrections within authorized limits. Ensure "valid" disputes are resolved and "invalid" disputes are documented with evidence for the Collections team to reject the dispute.
Stakeholder Engagement & Cadence: Lead regular touchpoint meetings and calls with internal stakeholders to drive accountability. Maintain a consistent communication flow to ensure no dispute remains stagnant.
Process Improvement: Identify recurring issues (e.g., frequent billing inaccuracies) and propose solutions to prevent future disputes. Highlight high-priority customers and aging disputes to ensure they are addressed promptly.
Performance Reporting: Prepare and present periodic reports (KPIs) and slide decks outlining dispute aging, resolution trends, and bottlenecks. Report findings to site leadership and the Global Finance team.

Base Salary $76,800 - $96,100

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What you bring

Required Qualifications & Skills

Experience: 2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
Education: Bachelors degree preferred
Communication: Strong interpersonal skills with the ability to influence local stakeholders who may not prioritize administrative tasks.
Problem-Solving: A "detective" mindset—the ability to dig through ERP data and physical documentation to find the source of an error.
Systems Proficiency: Experience with ERP and Accounts Receivables systems (SAP, HighRadius), strong MS Excel skills (VLOOKUPs, Pivot Tables) and MS PowerPoint skills.

What’s in it for you?

Fully vested 401k match, up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
Tuition Reimbursement - Eligible after 6 months of service.
Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

Safety: Uphold the highest safety standards for all.
Integrity and Trust: Foster honest, ethical relationships.
Create Value for the Customer: Deliver innovative, reliable solutions.
Quality: Ensure excellence in every product and service.
Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Apply Now

Refine Your Search

account resolution specialist jobs in chicago, il

Customer Care & Dispute Specialist

Reconciliation Specialist (Health & Benefits), Remote

Administrative Specialist

Operations and Administrative Specialist

Access Specialist 1

Sr Collection Specialist

Medical Revenue Cycle - Payment Specialist

Account Specialist

Assoc Financial Specialist

Program Specialist

Customer Care Specialist

Implementation Specialist

Inside Sales Specialist - Major Accounts and Government

Regional Production Specialist Sr, Excess & Surplus Lines

Accounts Payable Specialist

Asset Recovery Specialist

Commercial Banking Specialist

Accounts Receivable Specialist

Team Lead - Professional Services

Logistics Specialist

I want to receive the latest job alert for account resolution specialist in chicago, il

Related Searches

Explore jobs in more locations

We Elevate... Quality of urban life

Customer Care & Dispute Specialist

Your main responsibilities

What you bring

What’s in it for you?

We Elevate… Your Career

Job Seeker Tools

Employer Tools

Browse

Stay Connected