Top 314 Application support Jobs in Chicago, Il

Field Systems Engineer
TeamLogic IT —Chicago, IL
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- 401(k) matching
Quick Apply
Applications Support Engineer - Packaging Machinery
Robert Reiser & Company, Inc —Chicago, IL
- Full-time
- Customer service
- Mid-level
- Bachelor's degree
Quick Apply
Futures Clearing Operations Analyst
Macquarie Group Limited —Chicago, IL
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health savings account
Xamarin-Forms app written in C#, WPF
Sonsoft Inc —Chicago, IL
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Sales Performance Manager North America
PERI —Chicago, IL
- $120,000 - $135,000 a year
- Online Application
- Marketing
- Office
- Finance
- Paid holidays
- Health insurance
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Application Support Engineer
InfoReach —Chicago, IL
- Email
- Mid-level
- Windows
- Bachelor's degree
Application Support Analyst
Société Générale —Chicago, IL
- $95,000 - $250,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Senior Application Support Analyst
Société Générale —Chicago, IL
- $95,000 - $250,000 a year
- Hybrid work
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Application Support Specialist
Long Iron Services, LLC —Oak Brook, IL
- $64,000 - $96,000 a year
- Full-time
- English
- Mid-level
- Office
Lead Web Content Analyst
Horizontal Talent —Chicago, IL
- Mid-level
- Analysis skills
- Continuous improvement
1d
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
13d
Unisys OS 2200 Application Support Specialist
Monks —Chicago, IL
- $100,000 - $110,000 a year
- On call
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
BAS Technical Support Specialist
SBF Search, LLC —Chicago, IL
- $115,000 - $135,000 a year
- Remote
- 5 years
- Basic math
- Travel
- Disability insurance
- Health insurance
Quick Apply
Mainframe Production Support
Capgemini Sogeti —Chicago, IL
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
14d
Epic Inpatient HIM OpTime Application Support Engineer - 6079187
Accenture —Chicago, IL
- $47.85 - $57.85 an hour
- Full-time
- Remote
- 5 years
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Mainframe Production Support
Capgemini —Chicago, IL
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
Production Support Engineer II
CIBC —Chicago, IL
- $83,100 - $115,400 a year
- Full-time
- Hybrid work
- Mid-level
- SQL
- US work authorization
- Health savings account
- Health insurance
Epic Tapestry UM Application Support Engineer - 6068187
Logic —Chicago, IL
- $47.85 - $57.85 an hour
- Full-time
- 5 years
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Software Support Technician (Translogic)
Swisslog Healthcare —Chicago, IL
- $70,000 - $84,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Free parking
- Health insurance

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application support jobs near chicago, il

Field Systems Engineer

TeamLogic IT -
Chicago, IL

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Benefits

401(k)
401(k) matching

Qualifications

Equipment service recordkeeping
Customer communication
Computer science
Computer Science
Linux support
Technical documentation
VoIP administration
Windows
Network infrastructure
Maintenance activity documentation
Dispatching
Networking equipment (troubleshooting support)
Windows support
Associate's degree
Information Technology

Full Job Description

Job Summary

The Field Systems Engineer plays a vital role in delivering technical escalation support and on-site service for our customers. This hybrid role involves resolving escalated IT issues from the Remote Services team and traveling to customer locations for hands-on support, including troubleshooting, break/fix repairs, and new equipment installations. The ideal candidate will have a strong technical background in hardware, software, and network systems, with excellent customer service skills to ensure seamless service and high client satisfaction.

Key Responsibilities:

· Technical Escalation Support:

o Act as a primary escalation point for the Remote Services Team, providing in-depth troubleshooting and resolution for complex hardware, software, and network issues.

o Collaborate with Network Operations and Technical Account Management teams to resolve advanced technical problems and implement solutions effectively.

· On-Site Service and Support:

o Perform on-site diagnostics, repairs, system upgrades, and deployments of new equipment at customer locations.

o Assist in IT project implementations, including network installations, hardware deployments, and VoIP setup.

o Train end-users on new systems and ensure customer satisfaction by addressing their questions and concerns.

· Customer Relations:

o Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.

o Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.

· Documentation and Reporting:

o Document all activities, site visits, and solutions in the PSA system (Autotask) to maintain accurate service records.

o Provide feedback and insights to Remote Services and other technical teams to enhance service delivery and support continuous improvement efforts.

· Time and Schedule Management:

o Efficiently manage time to handle on-site visits, including the flexibility to travel on short notice as required to meet Service Level Agreement (SLA) commitments.

o Coordinate with dispatchers to optimize scheduling and handle a dynamic workload effectively.

Position Requirements:

· Education:

o An associate or bachelor’s degree in information technology, Computer Science, or a related field is preferred.

o Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role.

· Technical Skills:

o Strong troubleshooting skills in hardware, software, and network systems.

o Experience working with Windows, Mac, and Linux operating systems.

o Proficiency in network hardware (e.g., routers, switches, firewalls) and familiarity with VoIP technologies.

· Additional Skills:

o Excellent customer service and communication skills, with a strong focus on customer satisfaction.

o Ability to work independently and manage a flexible schedule, including travel.

o Strong documentation skills to record activities and solutions thoroughly and accurately.

Preferred Qualifications:

· Prior experience with PSA systems, such as Autotask, for documentation and service tracking.

· Certifications in relevant technical areas (e.g., CompTIA A+, Network+, or similar) are advantageous.

Physical Requirements:

· Ability to lift and carry equipment weighing up to 50 pounds as needed for on-site support and installations.

Work Environment:

· This is a hybrid role that involves both remote support and on-site visits to client locations. The position requires flexibility to travel on short notice to meet SLA commitments and provide timely customer support.

Application Process:
Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching

Experience:

MSP or Managed Service Provider: 4 years (Required)

Ability to Commute:

Chicago, IL 60617 (Required)

Work Location: In person

Quick Apply

Refine Your Search

application support jobs in chicago, il

Field Systems Engineer

Applications Support Engineer - Packaging Machinery

Futures Clearing Operations Analyst

Xamarin-Forms app written in C#, WPF

Sales Performance Manager North America

Digital Tech Support Analyst

Application Support Engineer

Application Support Analyst

Senior Application Support Analyst

Application Support Specialist

Lead Web Content Analyst

Technology Support Analyst

Unisys OS 2200 Application Support Specialist

BAS Technical Support Specialist

Mainframe Production Support

Epic Inpatient HIM OpTime Application Support Engineer - 6079187

Mainframe Production Support

Production Support Engineer II

Epic Tapestry UM Application Support Engineer - 6068187

Software Support Technician (Translogic)

I want to receive the latest job alert for application support in chicago, il

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