Top 94 Client success manager Jobs in Chicago, Il

Client Success Manager II
Giesecke+Devrient —Bolingbrook, IL
- From $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Client Success Manager
Giesecke+Devrient —Bolingbrook, IL
- $64,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
Client Success Manager
ProPayHR —Evanston, IL
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
6d
Director, Customer Success & Inside Sales
HuFriedyGroup —Des Plaines, IL
- $150,000 - $195,000 a year
- Full-time
- Inventory management
- Office
- Master's degree
Quick Apply
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Customer Success Manager
Blackthorn.io —Chicago, IL
- $100,000 - $105,000 a year
- Remote
- Mid-level
- Product management
- Children
- Health insurance
- Parental leave
Quick Apply
Client Success Manager (CSM)
Nextpoint —Chicago, IL
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager (100%Remote – Chicago Area Preferred)
WIN Home Inspection —Chicago, IL
- Remote
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Customer Success Program Manager, Google for Education
Google —Chicago, IL
- $136,000 - $197,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
13d
Customer Success Manager
Front —Chicago, IL
- $101,000 - $117,000 a year
- Full-time
- Mid-level
- Office
- Contracts
- Paid parental leave
- Health insurance
Client Success Manager (Hybrid)
Rewards Network —City of Chicago, IL
- $34.25 - $38.70 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
8d
Customer Success Manager
Remarcable, Inc. —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Business development
- Health insurance
- Dental insurance
Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $80,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Associate Customer Success Manager
Johnson Controls —Chicago, IL
- $73,400 - $91,700 a year
- Weekends as needed
- Microsoft Excel
- Bachelor of Science
- Writing skills
5d
Scaled Customer Success Manager
Intercom —Chicago, IL
- $108,500 - $129,645 a year
- Hybrid work
- Office
- Continuous improvement
- US work authorization
- Paid parental leave
- Health insurance
Client Success Manager
Green Irony —Chicago, IL
- $95,000 - $115,000 a year
- Remote
- Sales
- Bachelor of Science
- Senior level
- Health insurance
- Dental insurance
2d
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Associate Manager, Strategic Account Management & Client Success
SpotOn —Chicago, IL
- $66,500 - $91,350 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Manager of Customer Success
Acculynx —Chicago, IL
- $100,000 - $120,000 a year
- Analysis skills
- Mentoring
- Senior level
Quick Apply

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Client Success Manager II

Giesecke+Devrient
Bolingbrook, IL

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Commuter assistance
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Production planning
Account management
Demand planning
Procurement management

Full Job Description

G+D ePayments is a global mobile security technology company headquartered in Munich, Germany. The company is part of the Giesecke+Devrient group. G+D ePayments has a workforce of 5,300 employees and generated sales of EUR 877 m in the 2019 fiscal year. More than 40 sales and partner offices as well as 20+ certified production and personalization sites and data centers ensure client proximity worldwide.

JOB SUMMARY:

The CSM II is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders. The CSM II responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.

DUTIES AND RESPONSIBILITIES:

Act as the lead point of daily contact for any and all matters specific to assigned client accounts.
Serve as a subject matter expert as it relates to a key client segment in G+D’s Client portfolio and assist in shaping the client experience for this segment
Act as a liaison between assigned Clients and G+D team to provide first level Client support, coordinating both internally and externally as required
Anticipate Client needs based on market changes and payment association guidelines and plan to harmonize changes across impacted clients proactively and accordingly
Manage communication with the Client and track work in progress (WIP) items on a G+D Client dashboard; lead standing client calls to review and update all WIP items Aggregate, monitor, analyze, and report performance metric results
Support new Client onboarding activities, in collaboration with Sales and other stakeholders
Facilitate and lead card and project design, technical, and implementation meetings, collaborating with SMEs, as required
Coordinate and attend client Business Reviews, as required, presenting details that illustrate account health and activity
Review forecasted volumes with actual orders and manage updates with Clients, Sales, Demand Analysts, and Operations
Use the ERP system and other G+D tools to independently execute tasks and support communication and information gathering
Work with G+D systems (such as JIRA and SAP) to advise on Change Requests as they relate to Client requests or G+D-driven changes affecting the Client; ensure for accuracy and completeness and consult where necessary
Establish IT development/project workback schedules through direct communication with the Production IT, Operations and Billing teams
Coordinate Client on-site visits for press validations, audits, and/or tours ensuring all relevant departments are aware and can support the Client expectations
Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas
Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G+D manufacturing facilities as needed
Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance
Support clients with inventory management by providing weekly or monthly inventory reports/order status reports, as required
Assist with submission and acceptance of orders to and from the LB (Load Balancing) program to track orders with other G+D production sites, including any claim handling
Support Finance Department for preparation of month end invoicing and in validating correct pricing
Manage the end-to-end process of collateral procurement on behalf of clients (from PO Requisition, to proofing, to invoicing)
Verify pricing on Client PO’s vs. quotations and/or Clients contracts
Coordinate with internal Shipping department to ensure for accurate and on-time delivery
Serve as first line of Client support for incident reporting and incident management, following up and supporting, as required, to see the issue through prompt resolution
Work closely with the Quality team to assist with Client incident investigations, collaborate on root cause and corrective actions

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you a proficient user of Microsoft Office applications?
How many years of experience do you have working in manufacturing?
What is your desired salary?
Do you have prior client management experience?
Do you have prior print/card industry knowledge?

Experience:

ERP experience required; SAP strongly preferred: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

client success manager jobs in chicago, il

Client Success Manager II

Client Success Manager

Client Success Manager

Director, Customer Success & Inside Sales

Senior Customer Success Manager

Customer Success Manager, Tier 2 (Central)

Customer Success Manager

Client Success Manager (CSM)

Client Success Manager (100%Remote – Chicago Area Preferred)

Customer Success Program Manager, Google for Education

Customer Success Manager

Client Success Manager (Hybrid)

Customer Success Manager

Customer Success Manager

Associate Customer Success Manager

Scaled Customer Success Manager

Client Success Manager

Customer Success Manager

Associate Manager, Strategic Account Management & Client Success

Manager of Customer Success

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