Top 212 customer support manager Jobs in chicago, il

CS Operational Manager
Eletric80 —Chicago, IL
- $95,000 - $120,000 a year
- Full-time
- 7 years
- Engineering
- Analysis skills
- Disability insurance
- Health insurance
9d
E-Commerce Customer Service Manager
Concord Marketing Solutions —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager II
Giesecke+Devrient —Bolingbrook, IL
- From $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Client Success Manager
ProPayHR —Evanston, IL
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
8d
Client Success Manager
Giesecke+Devrient —Bolingbrook, IL
- $64,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Winnetka, IL
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Account Manager II
Paylocity —Schaumburg, IL
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
3d
Customer Relations Manager
ERA Industries LLC —Elk Grove Village, IL
- $25 - $29 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Security Systems Client Service Manager
Siemens —Rolling Meadows, IL
- $67,544 - $115,790 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Service/Warranty Manager
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant Operations Manager (ORD)
CLEAR —Chicago, IL
- $26.20 an hour
- Weekends as needed
- Background check
- Hospitality
- Ability to walk for extended periods
Account Manager
Sebis Direct, Inc. —Bedford Park, IL
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
7d
Customer Success Manager
Blackthorn.io —Chicago, IL
- $100,000 - $105,000 a year
- Remote
- Mid-level
- Product management
- Children
- Health insurance
- Parental leave
Quick Apply
Premier Customer Relationship Manager
TransUnion —Chicago, IL
- $78,750 - $131,250 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
14d
Client Experience Manager
Flexible Benefit Service LLC —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- Leadership
- Health savings account
- Health insurance
Quick Apply
2d
Supervisor, Customer Experience
Allied Benefit Systems —Chicago, IL
- $60,000 - $88,000 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Customer Success Manager
Remarcable, Inc. —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Business development
- Health insurance
- Dental insurance

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CS Operational Manager

Eletric80
Chicago, IL

Apply Now

Job Details

Full-time
$95,000 - $120,000 a year
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Material handling systems
Strategic management
Teamwork
Conveyor systems
Efficiency improvement
Project management in manufacturing
Team development
Attention to detail
Leading team collaboration initiatives
Palletizing machines
Materials handling
Manufacturing
Manufacturing company experience
General management
Cross-functional communication

Full Job Description

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

The EE Customer Service Operational Manager,reporting to CS Operation Manager USA & Canada, in the effort of transforming the Customer Service operations, plays a critical role in enhancing customer satisfaction through the management and coordination of technical resources, service operation team and constant communication with our sales team and when necessary with our client. This position involves close collaboration with cross-functional teams, data analysis, and implementing best practices. The main goal is to deliver maximum customer satisfaction for any customer service-related matters occurring in the plants of the region managed or key account.

Duties and Responsibilities:

Leadership and Team Management:
Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general
Lead a team of resident engineers across plants
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization
Establish a customer care vision aligned with business objectives with upper management
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold
Prioritize and plan activities with other departments to deliver maximum customer satisfactions
Customer Satisfaction and Policies:
Develop and implement action plans to enhance customer satisfaction
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager
Strategic Focus:
Act as an internal consultant to recommend improvement initiatives to increase customer satisfactions and operation of our clients using E80 technologies
Analyze weekly system performances and proactively put in place corrective actions if needed working with customer service account manager
Contribute to increase customer satisfaction
Collaborate with other departments, such as Sales and Operations, to align customer service practices with overall company goals
Execute the customer service strategy, short- and long-term resource planning aligned with the company for specific account or region
General
Management of all customer service tickets (including creation of tickets if necessary)
Organize meetings with management and other departments to create action plans for resolving issues and implementing strategies for regions or key accounts
Prepare and analyze customer service KPI’s for client and region managed supporting Customer Service Account Manager when necessary
Strategic analysis of equipment and system performances to understand how to support and help E80 client in maintaining and / or improving asset and system performances

Qualifications:

Bachelor’s degree in engineering, operations management, or related field (preferred).
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred.
Experience in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must.
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance.
CPE, CPS, CMRP Certifications highly preferred.
Knowledge of SAP ERP, CRM (Salesforce).
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach.
Strong analytical skills and attention to detail.
Excellent communication and collaboration abilities.
Passion for customer service and a customer-centric mindset.

What's in It for You

Compensation: $95K - $120K DOE (FLSA Exempt)

Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location: Marion, North Carolina

Travel: Up to 15%

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Travel: 0 - 10%Level of experience: Senior

Pay: $95,000.00 - $120,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer support manager jobs in chicago, il

CS Operational Manager

E-Commerce Customer Service Manager

Client Success Manager II

Client Success Manager

Client Success Manager

Customer Success Manager, Tier 2 (Central)

Senior Customer Success Manager

Registered Client Administrative Manager

Account Manager II

Customer Relations Manager

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Security Systems Client Service Manager

Customer Service/Warranty Manager

Assistant Operations Manager (ORD)

Account Manager

Customer Success Manager

Premier Customer Relationship Manager

Client Experience Manager

Supervisor, Customer Experience

Customer Success Manager

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